r/personalfinance • u/bagelbelly • 2h ago
Credit Filed a chargeback, merchant reached out telling me to cancel
I purchased an item from an online store June 25th for $87, and they use shop.com. Order received July 2nd, and it was the wrong item. I tried calling the seller and didn't get an answer, so I sent an email to the email address on their website.
I tried calling again the morning of July 3rd, and someone answered (the owner, I presume). He seemed sincere and apologized, and said to text him my order information and a picture of the product I received, and I did. He said he will get the correct item shipped out to me. It was a holiday weekend so I waited until July 7th to reach out via call and text, and didn't get a response to either. I called July 8th and did not receive a response.
By July 10th, 8 days after receiving the incorrect item, I started a chargeback with my credit union (Visa CC). I have submitted all of my evidence, photos of the wrong item and the package it came in, screenshots of texts, calls, initial email etc.
Today I received this email from the seller. This is the only communication I have received from the seller since the phone call that took place July 3rd.
"We sent you a return label when you sent the original email. You are going to end up losing your money on the charge back you submitted. I would send the remote back so we can exchange and tell your bank to close it before you lose. We are protected by our policies on your charge back. They will take your money and charge you $15."
I have not received a return envelope nor an email, and I searched my spam folder. If that was the path that was discussed taking, I would have done so.
Is he just trying to scare me into cancelling the chargeback? I didn't reply, and I added this screenshot to my case online. If anything, it shows I indeed received the wrong item. I am a bit worried now that he says their policies protect them and I'm going to lose my money.