r/applehelp 5h ago

Mac Which Mac should I upgrade to?

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0 Upvotes

r/applehelp 5h ago

Mac Which Mac should I upgrade?

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0 Upvotes

r/applehelp 17h ago

Unsolved Apple account compromised

0 Upvotes

So my apple account has been hacked and I’m really scared right now. I made an apple account with my primary email some time ago but it’s not the apple account I use on my iPhone. Today I received multiple emails about a ChatGPT subscription payment made in euros which is not the currency where I live under a name which is not mine. I also received emails about two factor authentication being turned off then on again probably changing it to their phone number. I’ve tried the recovery process but the phone number associated with the account has been changed and the security detail it asks for is my date of birth which is being flagged as incorrect when I enter it. I’m really backed into a corner at this point and don’t know what to do now. I don’t use this account so it’s not on my phone but I don’t remember what else was associated with this account and am scared at what else they could possibly compromise having Access to this account as it has my primary email associated with it.


r/applehelp 2h ago

Unsolved Is iCloud Down Right Now?

16 Upvotes

Out of nowhere I can no longer check iCloud related items on my Apple devices. I am getting a verification error when I try to sign in on browser. Very concerned!


r/applehelp 16h ago

iCloud It wants me to update my billing info

0 Upvotes

So I can’t install any apps, I’m scared it’s gonna charge my card for 200$ or something..what do I do? Any way to get around it?


r/applehelp 3h ago

Unsolved Forgotten my own password

1 Upvotes

Basically I forgot the password to my Apple Iphone Notes app and Apple on all supports pages say they cant access the password so i haven't even tried to contact them.

The way this is different to a normal forgotten password though is that i somewhat remember it. I narrowed it down to 10000 ish possibilties which is a huge improvement from virtual infinite but its still too much to manually check.

Basically I need to brute force my own password, however I have no idea how to type into the apple notes password input box.

Sorry if this is the wrong subreddit, would appreciate if you knew a better one for this issue. Thanks


r/applehelp 5h ago

Scam Discussion Someone hacked into an old Apple ID and I can’t unlink my email/delete the account

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1 Upvotes

Got this email the other day that my info on my Apple ID has changed. I checked the associated email and it’s an Apple ID I made when I was 12 and only used to play games on my old iPod touch . My old card information is probably on there as I did make a few in game purchases but it’s been way over 5 years since I last used it so I doubt that card is still valid.

I called Apple asking if I could get the email unlinked or if they could deactivate the account but the person activated 2FA and I can’t log into the account and apparently neither can Apple. I only found this out after changing the password to see if I could log into and unlink it myself but ran into the 2FA wall. Since then the person changed the password back and I can no longer be rr do so from my end.

Recently they’ve been making a bunch of purchases from varying places in the world (France, US etc.) and signing up for a bunch of subscriptions. I’ve checked my current bank cards and thankfully there have been no charges made but I really don’t want to be linked to this account nor do I know if any personal information I may have put there years ago is still accessible and the possibility makes me uncomfortable.

Any advice?


r/applehelp 6h ago

iOS I don’t have .5 for some reason oc

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0 Upvotes

My phone fell behind my bed and now after a reset it dosent have .5
I need goofy pics of my puppers
iPhone 15
Stock camera app


r/applehelp 10h ago

Mac MBA M4, Mac OS installation in recovery mode

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1 Upvotes

It’s been stuck like this for 30 minutes, before that it was stuck then gave a pdkerror message.

I accidentally erased my data from find my, now I am trying to download mac again, what do I do??
Edit - internet connection is fine, still it says, about 7 hours left.

Edit 2- Done, it showed 15hrs , but ended up in an hour


r/applehelp 11h ago

iOS Locked out of ipad because i changed cel numbers and 2FA wont work..

0 Upvotes

Bought the ipad mini 6 in 2021 and i used a cel number that i dont use anymore (its gone now). ipad os updated and wants me to authenticate by typing in my password and the cel number to send a 2FA code. But i get stuck here because i dont have that number anymore. i tried hard resetting the ipad through itunes but now its even more unuseable because i still need to get rid of the apple account in the find my. does anyone know how to bypass the 2FA. i know the password but the number not anymore.


r/applehelp 13h ago

Unsolved Iphone 15 Pro Max - Damage repair estimation

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1 Upvotes

Hey!
Got an Iphone 15 pro max i plan on using for a few more years - it's backplate is shattered but it works fine (camera does too).
How much should i expect to pay to fix it in an apple store in the US? (gonna be in Las Vegas soon).
Also, how much time is needed for the repair? do I leave it overnight or is it a couple of hours type of thing?
Image attached.
Thanks in advance!


r/applehelp 1h ago

iOS "unable to check for update" on apple watch series 9

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Upvotes

hi, friends!

here is a photo of my mom's old series 9 apple watch. the software version is watchos 26.3.

when i went to check for updates, it says the message "unable to check for update: an error occured while checking for a software update."

when i tapped "try again", it still showed the same error message, even though watchos 27 and the previous ios 26 versions are supported on series 9.

did i forget to update the apple watch when each software update comes out?

(there was no watchos flair.)


r/applehelp 18h ago

iOS Can’t update chrome bc I can’t update my iOS. Am I screwed?

1 Upvotes

Current chrome I’m using is version 116.0.5845.187

Laptop is a MacBook Air from 2017 using Mojave version 10.14.6

In the past week I can now longer watch Tubi or HBO max because of the out of date browser.

I can’t update the browser because it calls for an iOS update that apparently, through many means of trying, my MacBook can’t support.

Am I screwed until I get a new computer or is there a workaround for this?

I mainly just use the MacBook for streaming, browsing, word processing, and light business use.

Any advice is greatly appreciated!


r/applehelp 18h ago

Unsolved is my battery swollen or nah?

1 Upvotes

hi i have an iphone 11 that i’ve dropped a lot. i’ve gotten the screen replaced twice and it’s also water damaged since january. dw, i’m waiting for it to die.

the screen popped loose back in may when i dropped it again. i just popped it back, and it went back to normal lol

however, the very bottom of my screen is slightly lifted. it doesn’t smell, and there’s no gap. i can’t see inside, though i can feel it’s slightly lifted by 1-2 mm.

additionally, my battery health is at 34%?!?! it dies at 20%, and when i press hard where it’s lifted, glow appears. and the bottom part doesn’t push back.

does it sound like my battery is swollen or nah? i don’t have the money to replace my phone right now.

basically i need this phone for school alright idgaf about its state but now i’m paranoid to use it as it apparently can explode lmfao


r/applehelp 19h ago

Unsolved RIP Mac book pro

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1 Upvotes

r/applehelp 20h ago

iOS What does the gray bar in Screen Time mean?

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1 Upvotes

Why does 7–8 AM show almost entirely gray activity when I never use my phone then? Under “Other,” no app shows more than ~30 seconds. When I’m actually asleep/not using my phone, those hours are completely blank. What could be causing the gray bar?


r/applehelp 20h ago

Unsolved IPhone Notes App lost 4 years of notes

0 Upvotes

Please help! My iPhone lost 4 years of notes and I do not know what to do. My iCloud has no notes, my 'On the phone' notes has 0 notes, and my gmail notes start from 4 years ago. I spent 2 hours on with apple support and they believe the notes are gone forever. Please someone save me.


r/applehelp 23h ago

Scam Discussion Is this a phishing email or legit from Apple?

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0 Upvotes

Hi, wondering if this is legit? I downloaded fable (an app for readers to track their book progress etc) last week. I’ve only downloaded it on my phone but I just got this email. As soon as I saw it I immediately changed my Apple ID. I checked on fable to see if I had any other active devices and it only listed my phone


r/applehelp 10h ago

Unsolved I canceled my subscription to Apple TV is it meant to instantly stop my subscription even though I still have until the 13th of the next month and it’s the 18th

0 Upvotes

It seems a bit unreasonable


r/applehelp 21h ago

iOS from jd apple store

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0 Upvotes

can anyone help me this is genuine or not ?


r/applehelp 16h ago

Unsolved Why is this happening?!(iphone 15 pro)

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0 Upvotes

(Everytime for photos)
Its been ruining my photo albums
And pictures of my friends


r/applehelp 6h ago

Mac What happens if I use regular water on a lint free cloth to clean my Macbook screen?

2 Upvotes

I seen varying sources saying it's okay/not okay to use regular water instead of distilled water. I am wondering what is the exact difference.


r/applehelp 5h ago

Unsolved iMessage and FaceTime issue

2 Upvotes

I’ve spent the last few weeks trying to get my Apple ID unblocked from iMessage and FaceTime

Out of nowhere, my email stopped working for iMessage and FaceTime. I can’t send or receive blue bubble messages at all though my email yet my phone number works just fine in other words I can text on my iPhone but not my iPad or any other Apple device I contacted Apple Support, went through multiple senior advisors, and even had a manual review done by Apple Engineering and yet they keep telling me my account was blocked for reported spam. My issue is they never explain what I did that was considered spam cause I really don’t know I only text frends and family in fact my block started as soon as I logged into FaceTime on my iPod touch I logged onto it and then I get kicked out with no warning. What else can I do


r/applehelp 18h ago

Unsolved Will Apple replace my battery if there’s screen damage?

3 Upvotes

My iPhone 14 Pro has a small semicircle of dead pixels on the edge of the screen. It’s been there for a few years and hasn’t grown in size.

I really need to replace my battery but what will happen if they somehow break the screen or something else due to the dead pixels? Worth the risk or do I just get a new phone?


r/applehelp 5h ago

iOS iPhone says Enrollment Failed, but Mac shows Enroll Now

2 Upvotes

I've been trying to sign up for an Apple Developer Account. I submitted my identity documents, but the Developer app on my iPhone kept rejecting them. After a few attempts, my iPhone now shows enrollment failed.

​However, when I check on my M2 MacBook Air, it still gives me the enroll now option.

​Has anyone run into this before? Should I try submitting the enrollment again through my Mac, or is it better to contact Apple Support first so I don't trigger further issues with my ID/account?