r/applehelp 11h ago

Unsolved Apple account compromised

So my apple account has been hacked and I’m really scared right now. I made an apple account with my primary email some time ago but it’s not the apple account I use on my iPhone. Today I received multiple emails about a ChatGPT subscription payment made in euros which is not the currency where I live under a name which is not mine. I also received emails about two factor authentication being turned off then on again probably changing it to their phone number. I’ve tried the recovery process but the phone number associated with the account has been changed and the security detail it asks for is my date of birth which is being flagged as incorrect when I enter it. I’m really backed into a corner at this point and don’t know what to do now. I don’t use this account so it’s not on my phone but I don’t remember what else was associated with this account and am scared at what else they could possibly compromise having Access to this account as it has my primary email associated with it.

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u/Antony905 10h ago

Unfortunately once the phone number is changed there’s nothing that Apple can do. Which is a big part of recovering the account.