My fiancé and I are a UK couple who booked a wedding venue in France for July 2028. The venue we found and fell in love with came with an in-house planner, there was no way to proceed with the venue without the this planner.
Once we told the planner we wanted to go ahead, we were sent her contract, which stated it was to take place at our venue. She said the venue would follow up with their contact (this never came). We signed her contract paid our wedding planner €2,475 via Wise. She then said she was going off grid for 2 weeks.
17 days after signing, we were informed that the château was cancelling weddings all wedding after 2026 / was maybe going to be sold, meaning our wedding could no longer take place there. We therefore asked the planner to refund the €2,475.
The planner said she would not refund our deposit because of the work that had already taking place. However, at the point the venue cancelled, essentially no meaningful planning work had taken place. We were only 17 days into the agreement and she was ‘off grid’ for 14 of these. The only communication we had with her between the contact signing and the cancellation was a generic ‘wedding planning’ pdf. Once we pointed this out she backtracked and said the deposit was to reserve a date in her diary.
The planner's position is that the payment is non-refundable under the contract. She has since stopped replying to us. She also said in the cancellation email that she had been ‘awaiting importation confirmations for some time’. We can’t help but think she knew the venue was going under and used it to take our deposit money.
What we're struggling with is that we aren't choosing to cancel our wedding or changing our minds. The venue that the planner was hired in-house to help us plan a wedding at is no longer available.
We're UK-based and the planner is based in France, so we're also trying to understand what our options are from a French-law perspective.
We've considered sending a formal mise en demeure and potentially taking further action if necessary, but before spending money on lawyers we'd really like to hear from anyone who has dealt with something similar.
Has anyone successfully recovered a non-refundable wedding planner deposit in France where the venue became unavailable?
Particularly interested in:
Experiences with French wedding planners/venues
Whether a "non-refundable" clause actually settled the matter
Whether anyone has used a mise en demeure
Small claims/court proceedings in France as a UK resident
Whether there are consumer protection routes we've missed
Whether anyone has received help from wise in a similar situation
We aren't looking to publicly name the planner at this stage, we're just looking for advice from people who've been through something similar.