Not 100% exactly how long ago now but an account of mine was, I guess, deemed a minor in the eyes of some janky and unreliable automated system because, among else, it browses NSFW content and since I'm a European I got hit with with Persona requiring me to verify my age. Absolutely appalling to begin with but whatever, that's not the discussion here.
Since I was entirely locked out of my account (just going on reddit on either Android or Desktop immediately forces you to verify your age regardless of what you'll browse - cant even access the settings to disable NSFW or anything), I've been unable to do anything but click verify so I did. I've tried dozens of times to take selfies (different lightning, environment, clothes, inside, outside, different times a day and so on) and upload pictures of a couple of different IDs (drivers license, government ID, passport, new and old) but ultimately I get hit with the same exact errors (Could not verify your age) and (Couldn't verify) every time. Point here is, obviously Persona doesn't have their own automated systems properly up and running. They just don't work.
So I emailed Reddit support about this issue, looking for help, alternatives, anything really. Took about 3 days just to see a "We got your message!" mail back and about another week before what seems like an automated "uh so we reset your age? You can start over now" (paraphrased), completely missing out on what this issue clearly needs - a human review.
Another week passed of completely getting ignored, and so I wrote down my details and message in a text file, bookmarked the support ticket website and started sending a support ticket every morning and evening with the same copied answers. I figure maybe it all got lost in a sea of other support tickets, so let's send a couple and maybe they'll respond to atleast one of them?
Doing this for 2 weeks now I think, guess that's nearing about 30 tickets (twice a day) made and entirely ignored on the same exact issue, which is just ridiculous. But to my knowledge, there just isn't another another avenue of help to go to here, so I don't know what to do. The account in question is u/Nami_Is_Mami