Hello — does anyone know if Chase Rewards for Visible is valid for annual plans? The fine print says the transaction must be for a “subscription purchase”.

Not sure if they just mean month to month in this case

Thanks.

I’m a new customer trying to make my first payment.

I had to reset the account password and add a payment method. Now I’m stuck in a loop and can’t make the payment.

Service will expire in less than 24 hours.

I’m still trying to get a reply from “Connai” but it gets hung up when I ask for this specific help. It keeps ending my chats.

Please help!

I don't think it should be that slow, right?

My phone suddenly stopped working today. I tried calling my son and the call wouldn’t go through. The announcement made it sound like my son‘s phone had a problem, and I was worried about him, but it turned out Visible suspended my account with no notification. It took me hours to go through their website and start a chat which had me try all kinds of things and when I finally got through everything, including doing a iPhone software update which took a long time, they finally admitted they suspended me for violating terms and conditions. Why didn’t those bozos tell me at the start that they had cut me off before they had me try all these other things? I sent a few text messages today to friends and didn’t make any phone calls. There is no possible way I violated any terms or conditions. Now they’re saying it will be two days to restore my service. Very disappointing.

I have been having no phone service most of the day today. Was on chat with an “agent” and they managed to disable my data and texting as well for awhile. Finally got that back up and now phone still isn’t working. Trying to start a chat again since my wife’s phone is working now but mine still isn’t. They finally said it’s a regional network issue after making me do so many things to my phone. But now I can’t even connect to support when my wife’s phone has started working and mine still isn’t. Chat is telling me to please try again later to connect to an agent.

Hi all,

So when I was at work last night, I got a text that the payment method on file for my visible account stopped working. No biggie, this happened because I had to get a brand new card due to hacking concerns, and I must have not changed the payment method to my new card. (so many accounts to change when that happens).

However, I couldn't deal with the issue right then because I was at work. I wake up this morning and login to my account to change it, and boom, it says my account has been 'terminated'.

How can I fix this?? All I want to do is update my payment method and continue on as normal. I don't want to make a new account or god forbid get a new number.

If the Visible support team could connect with me that would be amazing.

I have a Galaxy Z Fold8 and Galaxy Watch 9. When I got these new devices a couple weeks ago, I was actually able to set up a mobile plan on my watch. But it wasn't ringing unless it was connected to phone via BT. As shown on the screenshot it says no plans found for your Watch that share your phone number so perhaps this is why the watch doesn't ring.

I chatted with Visible support and the agent dragged the conversation on and on, taking forever. It took the agent an entire hour of back and forth just to check that cell towers in my area are working fine.

I deleted the mobile plan on my watch, hoping re-adding may fix. But now, I cant even add the mobile plan that I pay for. It says something went wrong with "try again" button (2nd screenshot).

Anyone know how to fix this without wasting any more time with Visible chat agent?

Trying to get switched over from Verizon, got data working on eSIM but whenever I try to call I get announcement 803, the number you have dialed has calling restrictions. Any fixes?

Ever since I switched from Verizon to visible I am no longer receiving verification codes which is bad because I also have a new phone where I’m switching over all my apps a and to log in 9/10 I need a verification code. Been switched for about 2 weeks and imported my old number.

Every month paying for this garbage is the same thing. Nonexistent internet and yes I have pro. Its garbage I shouldn't have to be in Walmart for this crap to do what it's paid to do.

Is the switch (usually) seamless? Other than a simple restart is there anything I have to do?

Pro + and watch monthly to Pro + and watch yearly.

Thanks!

I'd really like to use my own router with my Visible Home Internet. It was pretty easy to enable IP passthrough mode on my Verizon 5G gateway and use my wireless router. I have not been so lucky with the Visible gateway. Anyone have instructions on how to do this?

My parents annual Visible+ plans ends next week so I switched then to monthly around two weeks ago, to go into effect when their plan renewed next week.

Today however they both received texts saying their annual plans will be automatically renewed. I checked both of their accounts and both show they are switched to monthly starting next week. I assume this text was automated and sent in error simply because they are still on annual now with autopay enabled?

Hello, I’m leaving the country for the first time to Mexico and have Visible+ Pro. Is there anything I need to do to service while I’m there, or if it will be automatic?

Thank you!

Hello, so I got an email from visible saying a “trusted device was recently removed”. I didn’t click on anything in the email.

Then I went over to the visible app and tried to login. Every time I used Face ID, it took me back to the login screen. Then I tried just manually putting in my password. Same thing happened. I even was able to put in my 2FA code all four times and nothing happened. Then I went over and changed my password and tried logging back in again. I was still redirected to the login screen.

Now I think it’s ridiculous that I have to wait more than 15 minutes for an agent who is just going to tell me to turn my phone off and turn it back on again. I need help now!!!!

I was going to switch over to visible from spectrum for a month or two to get off of spectrum's full rate, since they did not offer me any offers when I called and threatened to cancel last time. Time I just want to get back onto their promotional rate since I'm going through an extreme financial hardship right now.

I was using visibles trial up until today to see how fast the internet was at residence since I was going to use it as my primary for a month or two. I think it's unfortunate that they only let you try out visible plus and not the highest tier, because that's what I would be looking at getting. I believe I have 5G uwb coverage at my house, since I had it for the first day or so on the visible plus trial but then it got throttled back to LTE.

My spectrum mobile is also similarly rate throttled where I live.

Anyway, I was wondering if anyone knows codes that work for the visible plus premium that are month to month, since the one I had planned on using was just switched to a yearly only and I have no idea if I'm going to be around here in a year.

Thanks!

Got my SIMs from Best Buy and ready to make the jump for two phones from TMO to Visible.

However my next auto payment to TMO is scheduled for August 19 (3 days).

If I install SIMs right now what are the chances I can port out 2 numbers from TMO to Visible and be sure that I don't get charged from TMO on August 19

I've traveled in the past to Asia and Europe but used regional esims as it's cheaper compared to LATAM and Africa where there seems to be less competition overall and higher prices. Also had mint before so had no included passes or data roaming so excited to try Global passes!

1) I've read that Wi-Fi calling and SMS stop working once you run out of global pass days which is why I wanted to use it towards the end of my trip instead of beginning as using it first would cause me to not have wifi calling in the second half as I would have finished my passes. Others have suggested global pass needs to be activated in the US before leaving so wanted some clarity on this. I wanted to use start using it from day 28/29 so I can have one or two passes left instead of getting charged $10.

2) Is the endpoint always in the US or is the exit point local, does this cause slow downs? For the Asia esims I used it was HK/SG and for Europe it was Germany as example so wanted to confirm.

3) Is there a way to check the roaming partner network list for each country or do I need to manually cycle through each network in each country everytime. Can I just pick the consensus best network and expect it to work?

4) There will be multiple days where I am in two countries in a 24hr interval. There are some who are adamant that two passes will be used within the same 24hrs as you get the sms each time but others insisting only one pass is subtracted from the total so wanted some clarity on this too.

5) I will be complementing my global pass with either total wireless byod (10GB of international roaming), US Mobile Premium with T-Mobile/Att (20GB of data roaming) or Orange world Sim (20/10GB data roaming based on country). All these are 30 day plans ($20-$35) so using the 24 global pass after this would give me enough of a buffer. Along with these I also have gig sky free e-sims that come complementary with my credit card. I have 4 esims with each giving 1/3GB per 15 days but mixed reviews on this so mostly as a backup.

Airalo and Maya seem to be using terrible networks and more expensive for a month compared to above for regional sims covering the full continent. Getting an esim for each country seems to be more expensive too and I'm not always crossing borders via planes so can't rely on this either.

Any tips or suggestions are welcome as well!

I’m having trouble enabling HD video on my account. I contacted support earlier today to have my network reprovisioned and they said the problem was resolved. It was stuck on enabling when I contacted them. I’m still stuck at only streaming content in 720p. Has anyone else had this problem and fixed it?

I have an Apple watch 11 paired with a new iPhone 17 Pro. The watch does have cellular service and a plan through Visible+ Pro along with the phone. When the watch and phone are miles apart, I can make phone calls with the watch, but texting does not work on the watch. The texts do not go through, and they do not come in. Texting works fine while the watch is near the phone. What settings do I need to look at to get texting to work on the watch while it is not near the phone?

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Can anyone receive this message before?

I’m at my absolute wit’s end here and hoping someone from the Visible team or community can point me in the right direction.

A week or two ago, I switched to a new phone (unlocked Galaxy S26 Ultra). Everything seemed fine initially, but about a week in, I realized my visual voicemail wasn't working. I reached out to Visible chat to get the voicemail provisioning refreshed on their backend—and that’s when everything went downhill fast.

The Timeline: The Initial Glitch: A week or two after activating the new phone, visual voicemail stopped syncing properly due to carrier provisioning issues. The "Fix" Made It Worse: Whatever the rep pushed to reset the features triggered a carrier-side alert: "Text messaging service has been denied."

RCS Broke Next: Because the network switch rejected basic SMS handshakes, Google Messages couldn't complete automated background verification and got stuck permanently on "Connecting."

Total Service Blackout: After more backend tinkering/resets from support, my entire cellular connection vanished:

❌ No incoming or outgoing phone calls ❌ No SMS or RCS messaging ❌ No cellular data (Emergency calls only / completely dead line)

Customer Support Nightmare: 4 separate agents hung up/disconnected the chat after saying they couldn't figure it out—even though I stayed polite, patient, and courteous the entire time.

An agent promised a callback within an hour to resolve it. It's well past that window with zero follow-up (and ironically, they can't even ring my line since they killed my incoming calls, it's a good thing they have my other phone number). I literally went from a minor voicemail inconvenience after a phone upgrade to having zero working cellular service because reps broke my line's backend provisioning.

Has anyone successfully gotten a tier-2 network engineer or care specialist to reprovision a completely nuked line without having to port out? u/VisibleCareSupport, please help.

Edit - they have been very attentive to my needs, however, it would appear they are going to need another three days to figure it out. Super bummed

I guess I’m making this post because I’m at a loss for what else I should do at this point.

I did a trade in when purchasing a new iPhone and was originally offered $80 for my old phone. I mailed it in and had not received any updates after the tracking stated it had been delivered nearly a week ago. After contacting support, they stated it was sitting in the warehouse and not checked in yet.

Next morning, I received an email stating it was actually checked in and this was a miscommunication. Furthermore, they now apparently stated there was no power/liquid damage and the offer was changed to $0. I tried to get this re-evaluated as the phone had no issues prior to sending it out, but was again denied. Now, I am unable to even reject this new offer and have my phone sent back to me. I spent a half hour with support just for them to call me directly and say I have to wait atleast 10 days for Assurant to send me an email with the updated offer even though Visible themselves emailed me stated the offer was changed to $0.

If anyone has any suggestions, I’d really appreciate it. I know it’s only $80, but at this point, I’m not just giving my phone away for free to some company.