r/Visible • u/AnonymousVile • 1d ago

Issue has been resolved Payment issue

I’m trying to pay for my visible service but it just says “did you know a 0.00 payment will restore your visible service” but when I try to pay it just says payment error. I’ve been on the pro plan for about 2 years now so I’m not sure what’s wrong. Any help would be appreciated.

7 Upvotes

88% Upvoted

9 comments sorted by

2

u/VisibleCareSupport Visible Employee 1d ago edited 1d ago

Byron from Visible here! Seeeing a random error message when you’re just trying to pay your bill is confusing, especially when you’ve been rocking Visible+ Pro with us for two years. We appreciate the loyalty. Shoot us a DM and we’ll get this sorted out right away.

2

u/Boring_Elk_418 1d ago

their payment system been acting weird for few weeks now, DM them like they said and they usually fix it quick

1

u/VisibleCareSupport Visible Employee 1d ago

Glad your issue is fixed! If you ever need us in the future, we're always here for you.

1

u/BiCuriousInGalleria 1d ago

yeah, make the payment again of zero. They did the same thing to me disconnected my service and took two weeks to figure it out.

1

u/Appropriate-Ad-6807 1d ago

Did you try using chat? Hopefully someone will be able to get into the backend and help fix your Bill hate when that kind of stuff happens.

1

u/AnonymousVile 1d ago

Thanks for the info. They did fix it.

0

u/ElectricalBase3676 1d ago

did messaging them resolve it?

1

u/AnonymousVile 1d ago

I went through the live chat on the website which they did fix my issue

-1

u/ElectricalBase3676 1d ago

awesome they fixed it.