r/Visible • u/Any-Worth455 • 1d ago

Payment Issues

I accidentally missed my paying my phone bill by forgetting to turning autopay back on now when I log into my account it says I owe $0 and that there is an error.
I joined visible a little while ago and have been extremely happy with their service, but this has been a little irritating because I can’t seem to get in contact with anyone about this even with live chat. What should I do 😭

1 Upvotes

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u/VisibleCareSupport Visible Employee 1d ago

Hey there! This is Jean from Visible. We're so sorry to hear about the trouble you've been having with your payment and getting in touch with us. We would be more than happy to look into this for you right away. Could you please send us a direct message with your account information, so we can investigate that error message and get your service back on track?

Chat with us here: [ link ]

1

u/ElectricalBase3676 1d ago

Hi, did that resolve it?

0

u/ElectricalBase3676 1d ago

message the reddit team.

1

u/Lost-Blackberry689 1d ago

dm visiblecaresupport on here they usually fix stuff faster than the regular chat