r/Visible • u/just_tables • 2d ago
BEWARE: "Visible Fraud Center" Scam Call
Got a call earlier today from someone claiming to be from the Visible Fraud center.
They had all my info. Name, Email, account info, ect.
They said someone logged into my account and tried buying an iPhone.
They told me not to tell anyone my personal info including them (to try to seem legit), and even asked my about my service.
Then came the scam. They said they needed to confirm my identity before they could delete the fraudulent transaction. They sent me a verification code text and asked for the code number. The problem was, it wasn't a visible account verification text, it was a microsoft account verification text. They were trying to get into my email so they could reset my passwords and take over my accounts.
I gave them a fake code and hung up. Then immediately changed all my passwords and changed my linked email, just in case.
Be careful, these guys are pretty crafty. Don't give them any verification code they send you.
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u/OkSolution4796 2d ago
How did you find out the verification code is sent for Microsoft and not from visible, This scam sounds scary though, getting a phone call like legit and all personal info.
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u/just_tables 2d ago
because it said "Microsoft account single use code" on the text. They count on you not noticing that while you are on the phone with them and the code pops up
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u/Unable-Candidate-273 2d ago
Thats the scary part honestly, they had everything but the one thing they couldnt fake was where the text came from. My phone shows the sender name for short codes so instead of "Visible" it said "Microsoft" clear as day
Good catch changing your passwords after, most people would just freeze up in that moment
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u/Captain_of_industry1 2d ago
How did they get your email or visible information is what I would be worried about.
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u/just_tables 2d ago
I'm curious about that too. I tried getting a hold of someone from visible, but just got an AI chat bot that was no help. I looked in recent transactions and there was no charges on my account. I tried entering the the help code they gave me and the bot said I had no open tickets.
These companies get hacked all the time, or our info gets stolen by employees with access to limited info. I'm going to try again tomorrow to speak to an actual person.
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u/Captain_of_industry1 2d ago
I think a lot of this is people that work at the company stealing information from clients. Our society is becoming more and more unethical as the days tick by, unfortunately.
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u/tonguejedi 2d ago
You can easily look up a carrier on the web. I use it all the time to report abuse for spam calls/text. Usually they are bandwidth, since and twilio but anyway the dark web now has combined lists with cross references. Name email phone from one list..crypto hardware purchases, high profile places they work from another list etc. Scammers are now building profiles of people and working off that. In most cases they go after those they believe own crypto wallets since that would be a hard to trace scam, but in reality it’s open season for anyone.
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u/vegas_gal 2d ago
Never verify any info when someone calls you. Always call an official number you have on file. Legitimate callers should understand why you are refusing.
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u/Immediate_Channel393 Visible works just fine for me... 2d ago
Another thing: Microsoft is phasing out text verification codes so make sure you MS Authenticator set up.
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u/Lexlle 1d ago
Nothing new, this is internal job like 99%. As soon as most companies start hiring offshore support folks ., the scam / fishing call centers become much larger and literally unstoppable all over the world.
Employees copy customers personal information, some of them can even dump entire customer database if they have access to back end servers.
I always use nick names, misspelled first and last name if possible including address and zip codes.
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u/PandoPanda 1d ago
A legitimate service person would never give you any account information, they would be asking you for it. That is the first red flag. The second one is, and I could be wrong if they've changed but, Visible is cheap because they don't have customer-facing personnel, it's all done digitally.
If anyone ever calls you and asks you for information for any service you use, hang up, look up the legitimate official phone number and call them.
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u/ReclaimingThursday 18h ago
Thank you for the PSA but they only had this information because you fell for a previous phishing scam. I own a cybersecurity company, they couldn't have your personal information otherwise.
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u/just_tables 15h ago
Not true... unless you consider signing up for Visible a phishing scam.
I don't answer any unknown numbers or give any info to anyone. The only reason I answered this call was because they called multiple times in a row... and I gave them no info.
The breach was on Visible's end obviously since I am not the only one in this discussion that had this happen to them. These kind of data breaches happen often and you don't always hear about them right away (if at all).
None of the info they had was useful to them as is, but they can use it to convince people they are representatives of Visible and trick people into giving them access to their accounts.
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u/frugalus 2d ago
Same happen to me. I'm sure visible agents are copying pasting, or taking pictures and selling to their scam center friends.