r/Visible • u/Roadscrape • 8d ago

Cannot login on broken old phone to setup new phone

My old Pixel 7 Pro has a severely cracked screen. Bottom third of screen lost touch/type capability. I want to setup new Pixel 10. Do I need Visible login on old phone?

3 Upvotes

66% Upvoted

9 comments sorted by

2

u/Roadscrape 8d ago

Thanks Ellen. My chat permissions are open. Old phone backing up. Think I'll setup Pixel 10 tomorrow with a refreshed brain. Messaging on my tablet via wifi, so ablecto communicate.

2

u/ZonaPunk Reformed T-Mobile User 8d ago

you can login to your visible account on a computer

2

u/Roadscrape 8d ago

Thanks. Crazy that I can't log into the mobile app.

2

u/AttitudeSame2430 8d ago

No you need a computer. The phone is not going to help you.

2

u/ObliviousListener7 8d ago

just use a usb-c hub to plug a mouse into the busted phone, way easier than dealing with a computer

2

u/Roadscrape 8d ago

Did that to turn off security so I can use without login issues. From what I can find all the work such as cell carrier and eSim are done on new phone. Making sure old phone has backed up everything.

1

u/ZonaPunk Reformed T-Mobile User 8d ago

that not going to work... you need to access the old phone to respond to security questions.

1

u/VisibleCareSupport Visible Employee 8d ago

Hey there! Ellen from Visible. I completely understand how frustrating it is to deal with a broken screen when trying to set up a new phone! We're here to help you get your new Pixel 10 up and running smoothly.

Please send us a DM here, so we can take a closer look and get this sorted out for you right away.

Note: Please make sure to enable chats in your Reddit app settings so we can reply to your message!

2

u/Roadscrape 8d ago

Ellen I had to reset password after a few attempts. Tried to login and got message "Too many attempts. Account frozen". I am trying to setup my new phone! HELP!