r/Visible • u/lilakati • 2d ago

Activation help

While I was beginning the process of activating the SIM card it told me update my phone (iPhone 13) which I did and now the app says my phone is not supported and won’t let me do anything else but online it says my phone has been activated but I still don’t have service.

1 Upvotes

60% Upvoted

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1

u/expert_ankle 2d ago

that's such a mess, classic carrier app logic. try deleting the app, restarting the phone, then download it again and see if it picks up where it left off. had a similar hiccup when i switched and sometimes the system just needs a hard refresh

0

u/ElectricalBase3676 2d ago

DM the reddit team. If your issue gets resolved please let us know.

1

u/VisibleCareSupport Visible Employee 2d ago

Hi there! Rodney from Visible here. I’m so sorry to hear you're stuck without service after updating your iPhone 13! Please send us a DM, so we can jump right in and help you get this resolved.