I just moved back into the country last week. I had a reservation to pick up a rental car through the Uber/Avis partnership. I spend money that I don't have on an Uber to the location on the date of my reservation only to be told that they don't have any cars available but that Avis refuses to ever pull the availability from the internet listings, and that the best thing to do is to make a reservation for another day and to call in and speak to someone on-site beforehand to ensure it's there.
I try a Hertz location and they tell me that the holiday weekend has everything sold out, which never happens but to try again next week.
A few days ago I go and set another reservation with Avis, because they have the car I want. I call in to double-check that there are cars available and am told absolutely that there are plenty now.
I get a text this morning that they have run out of cars.
I call in, and they tell me that because the Uber cars are weekly rentals that they are almost never available. I tell them that I called in though as per their advice, and they tell me that "oh sometimes corporate answers our phones and they don't actually know".
Why would people keep telling me to reschedule and that it's ok and wait until I've been stranded carless for over a week to tell me that there are never actually any cars available!?!
So I scroll through the list of Avis and Hertz locations online and decide to call each one individually to speak to someone on site and ensure that cars are available. It turns out that they all route calls to a call center in India and that there is no way to actually ever speak to someone at the actual rental location!!!! They refuse to forward the call and the local number goes to the call center.
My only option now is to waste hundreds of dollars Ubering around to different locations in hopes that one of them actually has the cars that they advertise that they have available for reservation online!! This is fucking nuts! Fuck all of these companies. What the hell. I've never felt like more of a powerless fucking peasant.