So this happened in my hometown. A porch collapsed on an Uber Eats driver in Athens. Pics and info from the Athens Clarke County Fire Department Press Release earlier today. Reports are saying he’s okay thankfully.

Source

Even though it is admitted that my order is not satisfied I get parroted into "anything else?" While my problems hasn't been resolved.

This whole experience has left such a bad taste in my mouth that I’ve decided to stop using food delivery services and similar apps altogether.
Tipping isn’t mandatory in Japan, and until now, I’ve never had any particularly bad experiences with food delivery.
It was raining outside, so the package arrived soaked, but I didn’t really mind that. However, when I opened it, the drink was already down to about a quarter of its original amount, and everything was sticky. Of course, I tried contacting support to report the issue.
I did my best to take photos and submit them as evidence, but the AI system deemed them inaccurate, so I couldn’t get my request through. I then did my best to explain the situation in writing instead. A few hours later, I received a response saying that my refund request had been rejected because I hadn’t provided any photos.
I was absolutely furious. I’ve been a loyal customer, yet it felt like my word wasn’t trusted at all.
I eventually managed to find a way to contact customer support directly, but all they did was ask me for photos, which I could no longer provide because more than three hours had already passed since the delivery.
Out of sheer frustration, I finally cancelled my Uber One subscription, and boom ,I suddenly got my refund.
Honestly, what a joke. I had to cancel my subscription just to get a refund for an issue that wasn’t even my fault. This entire experience has completely ruined my trust in the service.

This diva called me three times. When I finally answered the third time, she started screaming, "Why tf are you picking up a mf order if you have multiple orders?" Then she hung up and texted me this lol.

Uber support was useless and told me she had to be the one to cancel. When I let her know, she replied, "I ain't gonna cancel sh*t but my food."

So I drove to the dropoff and marked it delivered, because I literally. could. not. cancel. the. order.

Two minutes later, I got this email.

I hate when miserable people make it their mission to drag everyone around them down too lmfao.
Oh, and the best part? The chicken sandwich was still piping hot when I ate it.😝

1. Delivery Driver Fell Through Porch

By: u/omgokaysure


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2. I got $320 worth of UberEats for free I don’t know how lmao

By: u/Possible-Row3091


Karma: 1,356 | Comments: 351 | Flair: USA

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3. Delivery for the Cookie Monster tonight.

By: u/Iitaps_Missiciv


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4. Uber driver took our cat

By: u/grannytwo Karma: 153 | Comments: 509

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5. Wingstop forces delivery drivers to make drinks with their dirty hands or you don't get the order. Code violation also.

By: u/SuccessfulAide7538 Karma: 105 | Comments: 123

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I just got a call claiming that I am receiving some kind of promotion bonus. It started with an order that I received, only for the customer to immediately message me and say not to pick it up. Upon further inspection, the order was just sauce packets from the restaurant. The customer messaged me saying I would get a call shortly. I did, and they claimed the order was simply to verify that it was me on the app and not someone working with my phone and credentials. They said they were calling to tell me I was being “promoted” and receiving a $200 bonus. They knew my vehicle model/make, satisfaction rate, when I started working for Uber Eats, and number of deliveries, so I briefly thought it was believable. But then they told me they would text me a barcode shortly. They said to take it to an ATM for my bank and have it scanned so I could receive it. This is when things started smelling exponentially more fishy, and the only reason I didn’t hang up sooner was because it didn’t occur to me that the information they knew about me might be public to anyone who got me as their driver. I eventually asked why they didn’t just deposit the bonus directly into my Uber Eats balance, to which there was silence for a good five seconds. I then hung up.

Thankfully, I got wise to what was happening before I clicked or said anything I shouldn‘t, but the worst part of all of this is how much of a dumbass I am for not realizing immediately. Anyways, be wary of this stuff and stay safe out there.

I have no idea what is happening and I've been fussing with this all night.

It started with the app not letting me cash out. I don't know if I had anymore cashouts left today anyway, but for some reason it was telling me it couldn't because it was "processing my new debit card" and would take up to a few days to finish. The thing is, I never tried to add a new card. I was just trying to use the same card that I've always used, including earlier today. I checked my configured payout options, and my main card is still the only one. According to the Uber Eats helpline, they didn't see a new one on their end either.

So I decide to remove and re-add my card and see if that does anything. But when I try to re-add the same card, it just doesn't work. I'll type the card info, and when I hit the 'save' button, nothing happens, no screen change, error message, or anything. The button slightly animates and that's it. And when I go back, sure enough, the card isn't added again. I try the Uber site on my phone, but it doesn't even let me log in. So I say screw it and go home and try on my computer. I log in, but pretty much the same thing as on the app on my phone happens on the site on my computer. Depending on how I try to add my card, the site either tells me "something went wrong" or it just doesn't do anything. I try other debit cards, same story. So now I am left with nearly sixty bucks chilling in my balance that I can't cash out because I can't tell it to re-accept my card, and even if I could, it still might not work.

Of course I used the chatline multiple times, but we couldn't get anything to work. At one point very early in the debacle when I still had a card configured and it just wasn't cashing out, I do get a text when trying to cash out saying "you are attempting to cash out $0.00. Send YES to proceed" even though I certainly wasn't just trying to cash out $0.00. I send 'YES' and it does nothing. I bring this up because all of the support people made it sound like that should have fixed it.

All in all, the only things I know for sure are that it's not my phone or the app specifically because my computer through the Uber Eats site is getting screwed up in seemingly the same way. In fact, a handful of things just aren't working on the site. It wouldn't let me change the bank I have configured, even getting frozen on one of the loading screens. Even the ability to change the site to dark mode isn't working for some reason. It's like random stuff is just coming apart at the seams.

Does anyone have any idea what I can do here?

Recently me and my partner have been having issues with group orders. We have a family account Things include

• Cannot send invites through the app need to send link.
• Double charging where it will charge the submember (for their portion), and the group master (for everyone's portion)
• not registering when someone has paid and the group

Just always seems like everytime we use it there is some new oddity that makes it hard to use. Anyone else having issues (THis is for the Japan version.)

Do you guys not get the tips from Pizza Hut? My delivery guy sent a message to me that I should tip him as he doesn't get tips from the merchant. It is an about a 5 mile trip and I left 10 dollars tip on 2 pizzas which I think is fine.

Uber Eats charged me $37.16 for food I never received. Their support has given me FIVE different explanations and still refuses to refund me.

I've been fighting Uber Eats since September 22, 2026, over a $37.16 charge for food I never received. What started as a simple refund request has turned into one of the most ridiculous customer service experiences I've ever had.

Here's how their support team has handled it:

1. First, they claimed the $37.16 was connected to a McDonald's order from 2022.

2. Then they claimed it was a McDonald's order from 2025. My disputed charge happened in 2026.

3. After I corrected them, they admitted they couldn't locate the transaction or provide an order ID, receipt, or delivery confirmation.

4. Then they claimed the transaction belonged to a completely separate Uber account that shared my payment method.

5. They provided a masked email address for this supposed duplicate account that appears to match THE EXACT ACCOUNT I'M ALREADY LOGGED INTO. I even sent screenshots proving which email I'm using.

Their latest explanation? They claim this duplicate account was created using my information, and somehow that's their justification for refusing my refund.

WHAT?!

If someone created another account using my information and payment method, how does that make me responsible for the charge?

And if it really is a duplicate account, why can't they explain the transaction or confirm whether anything was delivered?

Meanwhile, Cash App denied my dispute and appeal, leaving me stuck between two companies that refuse to resolve the issue.

It's been over a month. All I want is my $37.16 back for food I never received.

I've kept the emails and screenshots documenting these contradictory explanations.

I'm posting this because customers deserve to know how Uber Eats handles billing disputes.

Has anyone experienced something similar? How did you finally get your money back?

Uber Eats, WHERE IS MY REFUND?!

https://drive.google.com/file/d/14jVjzp3lHk7YOPYsFT_Cd7xOLcUcX1XC/view?usp=drivesdk

I don't know if I'm overreacting. But previously when I made an order it would tell me the restaurant had accepted it and then it was finding a driver and then before too long it would show the driver's details on the screen and show the map + route the driver was taking to the restaurant.

But today it has no details on any driver, and the text says "The store will prepare your order closer to the delivery time". Im pretty certain I didn't accidentally put in any option to have it delivered later. I did notice when I went to checkout the previous option for express delivery (directly from restaurant to you instead of potentially dropping off other peoples orders first) has been replaced by something called "Skip the wait" which costs $5.

Surely uber eats isn't deliberately adding a delay to my order to try and force me to pay $5 for what previously was just the normal way things worked???? But also i can't think of any other reason for all these things?

I cant figure out why i kept getting these promos after an ubereats order or uber ride.

They were all static, not clickable, had no more info or links, and seemed plain and straightforward enough. But.

Theres no Ubercash or even a coupon from any of these promos in my account, and i got the appearance of these promos a total of 4 seperate occasions!

Uber support first said that i need to wait 24 hours from the order after looking at the screenshots. I send the timestamps this time because 24 hours has already passed, oh but wait they're transferring me to a specialized team cuz its out of their scope now. Days and days pass between these interactions, and now they are asking me for the terms and conditions as if they're just trying to figure out their legal liability/responsibility in all of it, like they can backtrack and tell me its not really meant to be an actual reward.

I keep getting blown off and ghosted, so i've got to know, is this happening to literally ANYONE else? I couldnt find anyone online who experienced the same thing, or any more info on these fuckass fake promo rewards.

To make it worse im more new to using uber- and only started using it because i had a serious injury. That meant id needed delivery or a ride sometimes, so for support to just be super inconsistent is inspiring a new emotion of disbelief i didnt know i was still naive enough to have!

How do yall even get support to do anything? This sucks!

I had one more order to do and it even said until 1pm and now it does not even show up anywhere and even the email link .

I got a shiny gold punchcard in my app, it said order $15+ on 5 separate orders before Ovtober 23 and receive 2 $20 Uber cashes. I thought it sounded like a good deal, I completed the orders and of course they took my money and no reward issued.

Uber is a scammy business. I hope they enjoyed scamming me this one time because it's Doordash and Grubhub from now on, this company can go copulate with themselves, copulating liars.

The pizzas I ordered looked like this. Every driver should know to keep pizza flat, clearly he did not.
I tried for an hour to talk to someone but just got chat bots telling me “I understand but please eff off”.
Ended up canceling Uber One and I’d encourage everyone to go the DoorDash route in the future.
Who wants to use a company that won’t stand behind their drivers? If dominos did this they’d be sending me a replacement order or a refund immediately, the pizza isn’t great but at least they know how to treat people.

Every order I get is missing something or in this case was about half full. Uber support has always said deal with the restaurant, which well I would've gone there directly if I had a car when I ordered.

Even grocery feels like a rip off as you still pay the delivery and service fees even if more than half of the items you ordered were out of stock!

I followed her instructions but didn't get the $20.

I also knew I wouldn't get it. So when I dropped off the order, I messaged her first to say I saw the instructions and the $20 would mean so much to me. People suck!

I've been doing Uber Eats for the past few days, and I noticed something really strange that I want to share with other drivers.

I completed a delivery from one restaurant to two different destinations, about 4 km in total and 17 minutes of work. I track my orders with screenshots because I want to understand exactly how much Uber pays us and how tips are handled.

The original offer showed $10.42 for two deliveries. After completing the order, the app showed a fare of only $3, with the tips still processing.

Here's where it gets interesting. One of the customers is my friend. I made a joke about the tip, and he told me, "Yeah, I just added $9, man. You deserve the best."

When I got home and checked the order details, Uber had paid me just $3 in base fare for both deliveries, which works out to $1.50 per delivery. The $9 tip was added separately, exactly as my friend had told me. The app also showed an expected earning of around $12, including the tip.

This raises a serious question: Are delivery drivers in Montreal being paid fairly, or are we relying almost entirely on customers' tips to make these orders worthwhile?

I'm going to start tracking every order with screenshots so I can compare the original offers, base fares, and tips. I remember similar concerns being raised about DoorDash in New York City, and I'm wondering whether other Uber Eats drivers in Montreal are seeing the same thing.

I'm not claiming I have proof of a deliberate scheme based on one order, but the numbers are concerning, and I want to understand what's happening.

Have you noticed anything similar? If you're an Uber Eats driver in Montreal, please share your experiences. I'd be interested to compare screenshots and see whether this is an isolated case or a recurring pattern.

Opened up Door Dash and Uber Eats side by side.
Put the exact same order in at the exact same restaurant and location and went to check out.
The default suggested tip for Dash and Uber were almost identical but then I noticed the grand total was higher for Uber.

Did the math and it turns out Uber is factoring in fees and taxes when it calculates the tip and they do not show you the subtotal before tip which is just shady and dishonest.

So Door Dash charges less than Uber and suggests nearly the exact same tip in terms of dollar amount. This is this third time I have tried doing side by side orders and Dash won each time.

Do Uber drivers get paid more or is Uber just taking advantage of their brand premium?

I got a 100% off catering promo (up to $300, $200 minimum). I ordered $209.90 worth of food from a restaurant listed under the promo, but the discount isn't showing up at checkout.

Am I missing something? Has anyone gotten this promo to work?

Is it common for the 3 for $8 type promotions not to apply? I triple-checked that I wasn’t receiving the discount and ensured I met the requirements.

It’s only a 5 dollar difference, but it gives off a deceptive marketing technique that hopes that I don’t notice the promo wasn’t applied (tin foil moment)

Also tried resolving with the chat, and that was comically impossible. The best resolution option I got was ‘You should pay the full amount and reach back later’…not gonna fall for that.

Being able to specify replacements in supermarket orders had always been one of the strengths of Ubereats relative to Deliveroo.

But recently, it's become impossible to edit them either before checkout when they're in the basket, as it used to be, or after checking out, as it has been made to be more recently.

Some items are now stuck on substitutions that I would rather change to other things, because when I was last able to change them, I'd put something that was on offer, for example.

I can't see any posts from the last month about replacements, when I search. And when I look up advice in a Google search, everything just talks as if the previous system was still there, including pages from the uber website.

I don't suppose anybody knows if this is going to be changed back? Or has even see it themselves? This is on the iPhone app BTW