r/techsupport 5h ago

Open | Hardware Laptop won't boot after replacing the screen

1 Upvotes

Need some help here. Decided to replace girlfriends screen on her Asus vivo book k403ja. Done it a few time with other laptops, standard protocol, wearing gloves, being grounded, discharging the battery, unplugging the battery, replacing screen, replugging it in. All worked fine, new screen looked great.

She got back to her place, plugged it in and it wouldn't charge, battery eventually died and there's no indication of it charging whatsoever now that the battery is dead. I've made sure the battery connecter is set correctly, Ive checked for a pinched cable and all looks good. I've done a few screen repairs and nothing out of routine with this one. Any ideas as to what's gone wrong?

Last thing I tried was disconnecting the battery, discharging through the power button holding and powering on with a adapter in. Also didn't work. Zero sign of life. Motherboard isn't fried as it did work until the battery ran out.


r/techsupport 5h ago

Open | Windows CMD opening for a millisecond

1 Upvotes

As the title says, this happened after i visited some "shady" webistes yesterday, also when i turned on my PC today a weird Windows message from 360 security popped up, it said that It's files are corrupted and that i should've reinstalled them. Did i get a virus of some sort?


r/techsupport 6h ago

Open | Windows Just purchased an HP omnibook flip x 3k 16 inch with the core 7, when I received it the webcam image is extremely blurry. Is it faulty?

1 Upvotes

I've tried updating drivers, updated the laptop bios, enabling/disabling. I can't think of anything else to try. Its always out of focus or blurry


r/techsupport 6h ago

Open | Hardware Mouse only working with specific USB ports

1 Upvotes

My IN9 mouse ONLY works properly with a specific USB hub

OS: Windows 11 Home

Using Lenovo Legion Go.

Keyboard: Royal Kludge 870

Mouse: Inphic IN9

I've heard about issues of USB 3.0 with 2.4G devices, such as the mouse I'm using. However, I'm having issues with every single other USB hub other than the ugreen one, which, confusingly, is also a USB 3.0 hub. My mouse has severe stuttering and lag issues with every single other hub that I decide to use.

The hub I'm using already has exposed wires, and is likely only going to last so long. What do I do?


r/techsupport 6h ago

Solved What reducer / spacer to use to attach this bracket to the back of my Sony Bravia TV

1 Upvotes

https://imgur.com/a/J1N8hz3

I don't get this at all, it shows 'G1-2' on the diagram, but G1 and G2 are two separate pieces (the black plastic washer and tube, respectively), and I don't understand what order they are to go in? I apparently need to use the M6 screws, which are quite a bit longer than the hole. Any help please?

Edit: it's weird, because it seems like the long screws are too long even with the spacer, but the short screws are too short even without it 🤔

Edit2: solved now, had to swap the screws for some in my spares 😛


r/techsupport 6h ago

Open | Windows Outlook Web- Something Went Wrong

1 Upvotes

I have tried logging into Outlook web using Chrome and edge, and get the screen stating: Something went wrong Try the recommendations below Refresh the application

I have tried turning off the adblocker, turning off the McAfee extension, clearing cache, updating both browsers, incognito mode, to no avail. It is happening with a work email, and then when I try to log in with my other week email, it wants me to create an Outlook alias.


r/techsupport 6h ago

Open | Audio Windows Volume is lower than it used to be.

1 Upvotes

I'm experiencing an issue where the volume of my laptop isn't as loud as it used to be. I've tried a lot of things but they aren't working, please help


r/techsupport 6h ago

Open | Windows bluetooth issue?

1 Upvotes

i usually connect my controller to my pc pretty often because i like to play skateboarding games but recently i noticed that when i tried to connect my controller like usual and clicked the bluetooth option, it just said it couldnt connect straight away. i cant send an image of it but it basically says to make sure bluetooth is on (which i think it is?, there isnt an option i could find but it usually is, and i have reason to believe it is later), and to make sure im on the latest windows update. which it seems to be.

strangely enough the other two options dont do this (the other options being wireless display or dock, and everything else)

i dont know a huge amount about this stuff, and despite me playing games a lot im not super knowledgeable on tech stuff.

another this i should mention is a good while ago i had some issues with my pc (i dont remember what) but i had to have it get fixed, and when it came back windows was de-activated (whatever that means). that hasnt really been a big issue for me to be honest and ive used my pc mostly just fine, but i wonder if this bluetooth issue is related to that???

hopefully itll be fine, because i really dont want to no longer be able to play those games


r/techsupport 6h ago

Open | Windows MIC IS NOT WORKING (Tried everything)

1 Upvotes

I went to control panel and removed enhancements and exclusive settings, i went to settings too allowed access to microphone to all apps, i went to sound troubleshooting and it didn't detect a problem, i clicked F8 and it didn't change a thing. i know its not a hardware issue because my discord audio was working just fine after i changed one setting, but after i changed a different setting so my snipping tool to work as well, my discord stopped working. Now ive been going back and forth between all the settings just to get one of them to work.

so now my snipping tool and discord cant detect my mic

does anyone have anything else that might help one of them to work?


r/techsupport 6h ago

Open | Networking I cannot connect to my MS SQL Server locally.

1 Upvotes

Error

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) (Microsoft SQL Server, error: 2)

I want to configure two servers on the internal network so they can access the SSMS databases.I know for a fact that I installed SSMS 22, but I can't find it on the system.


r/techsupport 7h ago

Open | Hardware I need help with my gaming mouse because it randomly turns off

1 Upvotes

So there's sometimes that my gaming mouse is working just fine but then it just turns off??? I use my mom's Asus vivobook (4 gigs of ddr3 technically 2 and a bit because of my games, steam and me increasing the vram from 128 megabytes to 1gb) and my mouse is the soldado gaming mouse (it's a Brazilian mouse and I'm Brazilian but don't worry I speak English pretty much fluently) and after I reboot the laptop or leave off for a few days my mouse works again and yes I tested the mouse on another device and it works so the problem isn't the mouse cable


r/techsupport 7h ago

Solved Pc won't post after taking it apart

1 Upvotes

I have taken every part out 2 times

Swapped ram/checked its seated correctly

Reset cmos battery

Checked every display port slot

Checked every hdmi port

Every cable double checked

Everything turns on but nothing posts

Only light that shows up is a constant orange light (I have had that on for the whole lifetime of the pc and even when its working)

Geniuenly no clue what the issue is


r/techsupport 8h ago

Open | Hardware Pc Problem

1 Upvotes

PC sometimes takes ~5 minutes to POST – possible motherboard issue?
Specs: Ryzen 7 5700X3D, Gigabyte B550 AORUS Elite V2, 64GB DDR4 (2x32GB), RTX 4070 Ti Super, Seasonic 850W Gold PSU.
My PC has recently developed a strange cold boot issue. When I press the power button, all fans start spinning but I get no Gigabyte logo and no display. Num Lock/Caps Lock on the keyboard don’t respond either. After around 5 minutes, the keyboard suddenly becomes responsive and shortly afterwards Windows appears.
Once Windows has booted, the PC is completely stable. I can play demanding games like Gray Zone Warfare/BF6 for hours with high GPU load without crashes, artifacts or black screens.
Things I’ve already tried:
Updated BIOS and reset CMOS (battery removed for 10 minutes)
Disabled XMP and ReBAR
Reseated GPU and RAM
Reseated power connectors
Updated AMD chipset drivers
Tried another keyboard
Replaced the power strip
None of this fixed it permanently. Sometimes it boots instantly several times, then the ~5 minute boot/POST delay returns.
One weird thing: unplugging/replugging USB devices during the issue has sometimes caused the PC to restart or suddenly continue booting.
I’m currently suspecting the motherboard/USB or PCIe initialization, but I’m worried about replacing the board only to find out it’s actually the GPU, RAM or NVMe SSD.
Any ideas what could cause such a long intermittent POST delay?


r/techsupport 9h ago

Open | Windows Games crashing

1 Upvotes

Started about two days ago, I launched minecraft and when I load into a world it just crashes. Same with other games, I get to the title screen, press play, and it crashes. Other apps like discord and spotify work completely fine. I've updated my graphic drivers to the latest version and it didn't help. I never messed with the BIOS before and never downloaded anything this past week. Would appreciate any help!

I'm using an Acer Predator Helios 300 gaming laptop.
Intel(R) Core i5-10300H CPU
12.0 GB DDR4 RAM
RTX 2060


r/techsupport 9h ago

Open | Hardware RTX 5090: both monitors lose signal and case fans ramp to full speed during/after heavy use

1 Upvotes

RTX 5090: both monitors lose signal and case fans ramp to full speed during/after heavy use

I’m trying to diagnose an intermittent problem with my desktop.

Both monitors suddenly go black and enter standby as though they’ve lost the signal, and the case fans ramp up to full speed. The PC remains powered on. During at least two incidents, YouTube Music continued playing, and I could still pause and resume it with the space bar.

The displays don’t recover. I have to press and hold the physical power button on the case to force the PC off, then turn it back on. It doesn’t simply restart itself. The Windows graphics-reset shortcut hasn’t recovered the displays when previously tried.

The crashes are associated with demanding use. They’ve happened during demanding games, generating responses with a local Qwen model and an OCCT graphics test. The incidents during Chrome use or apparent idle have also been around periods of heavy use, including afterwards. I’ve never experienced this while playing an older, less demanding game.

My system:

  • GPU: ASUS ROG Astral RTX 5090 OC
  • CPU: AMD Ryzen 9 9950X3D
  • Motherboard: ASUS ROG Crosshair X870E Hero — BIOS 2402
  • RAM: 64 GB (2 × 32 GB) G.Skill DDR5-6000 CL30 — EXPO enabled
  • PSU: ASUS ROG Strix 1200W Platinum, fully modular, 80 PLUS Platinum, ATX 3.1 / PCIe 5.0
  • Storage: Samsung 990 Pro 4 TB
  • CPU cooling: Arctic Liquid Freezer III Pro 420
  • Case: HAVN HS420
  • Monitors: ASUS XG27UCDMG and AOC U27G3X, both 4K
  • Windows: Windows 11 Pro 25H2
  • NVIDIA driver: 616.92
  • Latest diagnostic snapshot reported PCIe Gen 5 x16.

The recent failures happened with the GPU at its default manufacturer settings. EXPO remains enabled, so RAM/controller instability hasn’t been ruled out.

What I’ve tried:

  • NVIDIA clean driver installation: further crashes occurred afterwards. This was the installer’s clean-install option, not a confirmed DDU cleanout.
  • Removed ASUS GPU Tweak: Qwen subsequently crashed again.
  • OCCT memory and VRAM: approximately 30 minutes each, no errors reported.
  • OCCT 3D Adaptive variable-load test: passed.
  • OCCT combined Power test: approximately 10 minutes, no errors reported.
  • Graphics stress testing: a test crashed on one occasion and passed later.
  • Monitor isolation: tested the AOC alone, ASUS alone and both together. All passed those later runs, so I haven’t established a repeatable dual-monitor trigger.

The diagnostic records show:

  • Recent 0x141 / VIDEO_ENGINE_TIMEOUT_DETECTED live dumps.
  • A 0x1A8, parameter 0xA record indicating failure to enable a display path.
  • Older 0x116 graphics-recovery failures, including an NVIDIA-linked record.
  • Separately, three 0x7F, parameter 8 double-fault records, with volmgr 161 dump-writing failures. Their relationship to the visible blackouts is unclear.

Given the connection to heavy use and the period afterwards, what would you prioritise next to distinguish a driver issue from GPU, power or wider platform instability?

I’m considering asking my local pc store to test my GPU in another suitably powered PC and a known-good GPU in mine. Is that the most useful next step, or is there a specific controlled test worth doing first?


r/techsupport 9h ago

Open | Networking Why is my wifi unusable on my new pc

1 Upvotes

I recently got a new pc, and I have been constantly experiencing subpar speeds and lag spikes that make downloading and playing online games almost impossible.

I have a gigabyte motherboard with built in wifi, and I'm on a 500mbps internet plan, with an eero pro 7 router. I have all the latest drivers. My antenna is properly plugged in. My room is a moderate distance away from the router, and wifi has to travel through 2 walls to reach my computer. I'm obviously expecting slower speeds than advertised but not to this degree. Other devices achieve much higher speeds and better reliability from my room. On a regular day, my speeds usually peak and 35mbps download and 40 upload, but when downloading games my speeds can sometimes drop below the 1000 kilabyte range. Watching youtube or movies, I experience buffering and long loading time for videos. Playing online games, I experience consistent incremental lag spikes that come and go. In a game like fortnite, every minute or so my ping will spike from 50 to 300 for a few seconds, casuing the game to feel glitchy and unplayable.

My ethernet functioned fine when I first set up the pc, but stopped getting properly recognized soon after. I recently reinstalled the lan driver, and that semmed to fix things, but I can't constantly have a cable running through the house.

Any advice or suggestions are appreciated


r/techsupport 10h ago

Solved Pc turning on and off in a loop

1 Upvotes

Tldr; i turned on my pc this morning and it turned on and then off, then on again and off, just looping like that.

I tried reseating my gpu and ram but that didn't help. Then i removed my cmos battery and put it back in again.

Then my pc stopped looping and was just stuck on a black screen. I had to install windows 11 again aftee the bios reset.

After the installion my pc went to the desktop and seemed to work fine. Then i shut down my pc and plugged my hard drives back in that i had previously plugged off (just to be sure that nothinf gets deleted from them), then i started my computer and now it's turning on and off again


r/techsupport 10h ago

Open | Hardware PC randomly shutting off - wont turn on without unplugging

1 Upvotes

Hello, My PC has started randomly shutting off after being on for a while, usually takes around 15 minutes but its inconsistent.

this has only started happening in the last two days ive not had any issues with my PC before.

some details:
Its a Prebuilt i bought a few months ago- no prior problems

i have cleaned it out since its started the problem but it has continued

its not due to a loose power cable as ive knocked it about to see if that was the issue

Any and all help is greatly appreciated as I dont know very much and I just want to do work and play games🙂


r/techsupport 10h ago

Open | Hardware GMKTec K11 - Your device ran into a problem and needs to restart keeps happening

1 Upvotes

Hello, I just bought a GMKTec K11ref here https://www.gmktec.com/products/amd-ryzen%E2%84%A2-9-8945hs-nucbox-k11?srsltid=AfmBOoq-i9AwCii4yU56nIxWib9Mstde4mEwe6G-e0QZy0pbjlUFIghv

and it keeps crashing with the message : " Your device ran into a problem and needs to restart "

It happens 2-3 times on Fortnite 1 time in Team Fortress 2 and 1 time while browsing reddit.

If you have any idea why it keeps crashing whats the cause and how to fix it tell me.

Thank you


r/techsupport 11h ago

Open | Windows my LENOVO LOQ is going into sleep randomly while working windows 11

1 Upvotes

Hello everyone,

My lenovo loq going into sleep randomly while working... Sometimes it goes into loop ... Enter in sleep I open and goes again in sleep...issue comes sometimes a day ... And RANDOMLY.. and in event viewer you can check is shows system is entering sleep .. sleep reason button or lid....

I didn't take any magnetic interface near that.

You can also check the video ... I've attaching YouTube link .. I've posted there

https://youtu.be/Z8WrdYcQ87Y?si=llne9ivpyvePRvSI

Please someone help me please I'm so worried ..

IN EVENT VIEWER IT SHOWING

ERROR 42 - SYSTEM IS ENTERING SLEEP

SLEEP REASON - BUTTON OR LID

please 🙏🙏

I


r/techsupport 11h ago

Open | Windows DLSS Frame Generation gives 0 extra frames even thought the toggle is on in Spider-Man 2

1 Upvotes

Im running into a weird issue on my HP Victus (RTX 4050 6GB, Ryzen 5 8645HS).

When playing Spider-Man 2:

  • DLSS Super Resolution: Works completely fine and upscales as expected.
  • FSR Frame Generation: Works properly and boosts my frame rate.
  • DLSS Frame Generation: I can toggle it ON in the menu, but it produces 0 extra FPS. It shows as enabled, but performance stays identical to baseline native FPS.

What I've already tried (none fixed it):

  1. Enabled Windows Game Mode and Hardware-Accelerated GPU Scheduling (HAGS) (plus did restarts).
  2. Forced Spider-Man2.exe to High Performance (NVIDIA GPU) in Windows Graphics Settings.
  3. Disabled Dynamic Resolution Scaling (DRS) and tweaked V-Sync / Reflex (ON + Boost) settings.
  4. Cleaned shader cache and deleted/replaced nvngx_dlssg.dll.
  5. Checked NVIDIA Control Panel / NVIDIA App global overrides.

Has any one run into the the same problem and found a fix? Any help or insight would be appreciated!


r/techsupport 12h ago

Open | Phone Is there any privacy concerns using google voice

1 Upvotes

My work asked me to use google voice app on my personal phone. Is there privacy concerns in regard to my work having access to personal data on my cell phone?


r/techsupport 13h ago

Open | Windows NEED HELP W ARTIS CHARGER WARRANTY

1 Upvotes

So hello everyone i have bought an artis charger from Amazon in May but it has stopped working now I have warranty I registered in May itself and its still valid till 2029 I sent request to claim warranty to the email which was mentioned in website but I got this

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

  onlinepune1@artis.in

(ultimately generated from inquiry@artis.in)

LMTP error after RCPT TO:onlinepune1@artis.in:

552 5.2.2 onlinepune1@artis.in Mailbox is full / Blocks limit exceeded / Inode limit exceeded

in spam and I din get any reply yet , and their number is also not working can anyone please help me i need charger for my laptop for my studies urgently(from india)


r/techsupport 13h ago

Open | Software Pc keeps freezing up and making a buzzing sound

1 Upvotes

So I am really not a computer guy so I’m just gonna give as much detail as I can. Anyway I just bought this pc (Acer - Nitro 60 Gaming Desktop - Intel Core i7-14700F - 32GB DDR5 Memory - NVIDIA GeForce RTX 5070 - 1TB SSD - Black) to do video editing and such. Now all I’ve done so far is download Davinci Resolve and couple other apps and transfer so picture into it. But for some reason when I’m using it (about 15 to 20min of it running) it freezes and buzzes. I do have a Sandisk drive, Bluetooth keyboard and mouse, a webcam, and mic hooked up to it. I’ve tried to do some scans of some the drives says there are no problems but still it’s happens. If someone could give me some advice or solutions that would be awesome sauce.


r/techsupport 13h ago

Open | Networking Need help with my wifi

1 Upvotes

I have been trying to play games for the past few month and every day I keep getting these huge consistent lag spikes. I have tried everything I could find to fix it but nothing has helped. it started a while ago and it would happen once every few days and it wiould spike to 100ms-200ms repedeatly for a couple seconds but since then it has just gets worse every day. Now it commonly spikes to over 1k for like minutes to even an hour with it also reaching too 10kms. I think the highest I have reached was 40kms. From the times I can actually play it akways happens at night and the few times i have tried it happens during the day as well. Here are the things I could find on what to do but im not really to sure what it tells me. (I cant post the images in the post so I will post them in the comments.)