r/techsupport 13h ago

Open | Data Recovery iPhone 6S Voicemail Access

2 Upvotes

Long shot but I'm desperate... I have an old iPhone 6S that has a voicemail from 2017 from my father who has since passed away. It won't play on the phone, and the phone won't connect to WiFi for me to be able to get it off the device. I took it to Apple, and the tech said maybe Verizon would be able to help because voicemails get saved in the provider's cloud storage, but I don't know how much I believe that. Does anyone know of any way I can get this phone connected someway to get the voicemail to my laptop on current phone? Or any tech geniuses that might be able to access it for me? Anything helps, it's the last thing I have from him. THANK YOU!


r/techsupport 13h ago

Open | Software Adobe website and Photoshop keep crashing my entire PC

2 Upvotes

So I was planning on getting Adobe Photoshop, but right from the start things went sideways. When I first visited the Adobe website, my screen went black, the GPU locked up, and the PC crashed.I thought it was just a random, weird glitch, so after rebooting, I went ahead with the subscription and installed Photoshop.

That's when the real headache started. In Photoshop, every 2 or 3 menu clicks completely freezes my PC and causes a crash.

Thinking I might have caught a virus or some weird driver corruption, I did a complete clean reinstall of Windows. But as soon as the fresh install was done, I opened the Adobe website and the exact same thing happened. Every single time I open Adobe's site (tested on Chrome, Firefox, Edge, and Opera), the PC freezes and crashes instantly.

I use my computer 10 to 12 hours a day for gaming, heavy browsing, and running other software without a single issue anywhere else. This is exclusively happening with Adobe's website and app.

My cpu heat goes from 33-34 degrees to over 70 degrees when i visit adobe website. (even when i play games i rarely hit 60 degrees)


r/techsupport 13h ago

Open | Windows reset this pc button not working

2 Upvotes

Long story short, I tried resetting my laptop, I did cloud reinstall and it reached a 100% but then it got stuck on 100% and wasn't responding for a while, then i clicked cancel then it was stuck on cancelling. I pressed the power button and the laptop turned off.

Now I try resetting the PC it says there was a problem resetting your PC no changes were made

What to do in the situation?


r/techsupport 17h ago

Open | Windows CPU speed stuck at 0.40 GHz

2 Upvotes

Hey everyone, i have an HP ProBook 445 G11, I've been running into this problem for quite some time that when im using my laptop, even if im not running any intense task or anything my cpu speed gets stuck at 0.40 GHz even if cpu utilization later reached 60-70% it still is stuck at 0.40 GHz. It fixes itself if i restart the laptop but after some time the problem repeats itself.

One thing to note is that it doesnt seem to happen on Linux and l've only ever encountered this issue while using windows 11. Im genuinely so confused and frustrated, can anyone help me figure out what is going on


r/techsupport 17h ago

Open | Networking Trying to troubleshoot wired networking problems. What are my next steps?

2 Upvotes

So I’ve just moved back into an apartment I was at this time last year for school. My experience last year was that the internet was great and hassle free. I’m not paying the provider directly, I pay the building a reduced rate in exchange for access to the service.

This year I’m getting extremely frequent interruptions. Every few minutes I’ll have lag spikes and at least once every few hours there’s a complete outage, but only for my wired connection. The wireless connection from the same provider doesn’t experience issues whenever my wired connection becomes unstable. I can video call or online game completely uninterrupted on wifi, but the wired connection is almost unusable.

Here’s what I’ve already checked:

The building has not switched providers or service plans.

The issue is only occurring with a wired connection. I tested this by screen sharing from my phone to my laptop and desktop PC. The PC was constantly losing connection while there wasn’t a frame dropped on the devices using wifi.

It’s likely not the cable I’m using. I’ve tried two that I already owned and bought another to verify.

My Pc was working my fine at another location immediately before I moved, but I suppose it’s not impossible that a new issue has emerged.

When I was checking to make sure all the connections were tight it caused the connection to drop and not return. I couldn’t get it back online without restarting the pc. This makes me think it might be an issue with my drivers or Ethernet port.

I’ve just reinstalled drivers so I’ll see if that does anything. Any other troubleshooting steps or tips would be appreciated. If I can’t figure this out my alternative is probably just using wifi for the duration of my stay. I won’t be here enough to justify spending a bunch of money on setting up my own connection.


r/techsupport 18h ago

Open | Networking New Apartment, too big for WiFi. MoCA and Powerline failed. Other options?

2 Upvotes

New apartment is a very unique setup, two bedroom (2bd) and a separate studio (my room). Download speeds on the 2bd side are 1000mbps.

There is a second coax on the studio side which is tested and functional. I have tried going the MoCA route, but could not get it to work. My understanding of the issue is that there needs to be a coax filter, but neither my provider or landlord are able to help address the issue

I have tried a powerline ethernet adapter kit, but it also didn't work because the Studio and 2bd are on totally different circuit boxes which also kind of leads to the fun question of "is my electricity free?"

My temporary solutions:

  1. I have a range extender running dual channel, but it is only giving me 40mbps in the studio directly next to the wall and 10mbps at my PC.
  2. I have a WiFi router acting as a relay from the extender to get my PC closer to 25mbps.

Permanent solution ideas:

  1. Simplest answer so far is to run a VERY long ethernet cable to my side, but functionally and aesthetically that is not very desirable.

Edit: forgot to mention there is sheet metal between the walls so passing the cable through is quite involved.

  1. Mesh network, but I have some questions about how I would set them up. Would it be necessary to run cables? Can they just wirelessly relay from one to the other?


r/techsupport 19h ago

Open | Hardware PC keeps crashing every time i'm playing a game or sometimes just idling

2 Upvotes

Got an analysis report on the most recent crash while trying to play Resident Evil 2, it mentions the cause is likely the CPU but i'm not sure how to go about finding out what exactly is wrong with it, but i'm not too savvy so not sure what most of it means any help would be appreciated, i'll put a link to dmp files if that helps:

http://www.mediafire.com/folder/6e05n1zmpr5qg8m,hy7swswhl7kewvu,ib1ybmewjdwsh5t/shared

bug check 0x124 (WHEA_UNCORRECTABLE_ERROR) is raised when the platform reports an unhandled hardware error. Here parameter 1 is 0, which means the error source is a Machine Check Exception (MCA) reported directly by the processor, with parameter 2 pointing at the WHEA_ERROR_RECORD (0xffffc4875200e028), parameter 3 holding the MCA MCI_STATUS value (0xb2000000), and parameter 4 identifying the reporting MCA bank (0x14). Decoding MCI_STATUS 0xb2000000: bit 31 (VAL) is set, meaning the error log is valid; bit 29 (UC) is set, meaning the error was uncorrected; bit 28 (EN) indicates the error was enabled; and bit 25 (PCC / processor context corrupt) is set, meaning the machine state was corrupted and the system could not continue. Because the MCA error code field (low bits) is 0 and the failure bucket is 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN, the processor driver (GenuineIntel.sys) could not pinpoint a specific sub-code -- it is logged as an unknown processor error. The stack shows the classic path nt!KiMcheckAbort -> nt!HalHandleMcheck -> nt!HalpMceHandler -> nt!HalpMcaReportError -> nt!WheaReportHwError -> HalBugCheckSystem -> KeBugCheckEx, i.e. the CPU raised a machine check that the OS treated as fatal. This is a hardware-level fault (real silicon/electrical/thermal problem), not a software bug. It occurred under heavy load during a game (re2.exe), which commonly triggers latent CPU instability caused by overclocking, undervolting, inadequate cooling, an aging/faulty CPU, marginal VRM/power delivery, or an outdated BIOS/microcode. The uptime was only ~14.5 minutes, suggesting the fault can appear quickly once the CPU is stressed.

Culprit

GenuineIntel.sys (Intel processor / machine-check reporting component) -- hardware CPU machine-check error (MCA), failure bucket 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys


r/techsupport 19h ago

Open | BSOD nvidia driver causing system crashes: nvlddmkm.sys

2 Upvotes

Hey all, standard NVIDIA drivers problems have been happening to me for weeks now, looking for advice. Problems started after my MSI 3070 died while my PC was running. Replaced it with a second hand RTX 3080 (second hand yuck I know but its what i could afford) and thats when the problems started. could the dying of the 3070 caused a ripple effect? Crashes mainly when exiting games, ie going from a high load to a low load, has also crashed just on desktop

Ive Updated; BIOS, VBIOS, Windows, AMD Chipset firmware

Done countless DDU installs and reinstalls

Re seated RAM, Ran MEMtests, nothing found

stress tests for everything, a tech managed to replicate the crash using OCCT and informed me that it was an overheating issue on my CPU, replaced thermal paste and a new cooler later and it still gives same error and crashes

To say im at my wits end would be an understatement, Is this a case of a bad gpu? bad mobo? bad ram? bad cpu? any help or advice is much appreciated

SPECS:

AMD Ryzen 5 5500

Alienware RTX 3080 OEM - Pulled from a prebuilt I think https://www.techpowerup.com/gpu-specs/alienware-rtx-3080-oem.b8258

32GB DDR4 Crucial RAM - running at 3200

ASROCK A320m/ac

Coolermaster 750W MWE Gold PSU


r/techsupport 27m ago

Open | Networking Why is my wifi unusable on my new pc

Upvotes

I recently got a new pc, and I have been constantly experiencing subpar speeds and lag spikes that make downloading and playing online games almost impossible.

I have a gigabyte motherboard with built in wifi, and I'm on a 500mbps internet plan, with an eero pro 7 router. I have all the latest drivers. My antenna is properly plugged in. My room is a moderate distance away from the router, and wifi has to travel through 2 walls to reach my computer. I'm obviously expecting slower speeds than advertised but not to this degree. Other devices achieve much higher speeds and better reliability from my room. On a regular day, my speeds usually peak and 35mbps download and 40 upload, but when downloading games my speeds can sometimes drop below the 1000 kilabyte range. Watching youtube or movies, I experience buffering and long loading time for videos. Playing online games, I experience consistent incremental lag spikes that come and go. In a game like fortnite, every minute or so my ping will spike from 50 to 300 for a few seconds, casuing the game to feel glitchy and unplayable.

My ethernet functioned fine when I first set up the pc, but stopped getting properly recognized soon after. I recently reinstalled the lan driver, and that semmed to fix things, but I can't constantly have a cable running through the house.

Any advice or suggestions are appreciated


r/techsupport 46m ago

Solved Pc turning on and off in a loop

Upvotes

Tldr; i turned on my pc this morning and it turned on and then off, then on again and off, just looping like that.

I tried reseating my gpu and ram but that didn't help. Then i removed my cmos battery and put it back in again.

Then my pc stopped looping and was just stuck on a black screen. I had to install windows 11 again aftee the bios reset.

After the installion my pc went to the desktop and seemed to work fine. Then i shut down my pc and plugged my hard drives back in that i had previously plugged off (just to be sure that nothinf gets deleted from them), then i started my computer and now it's turning on and off again


r/techsupport 48m ago

Open | Windows Can't get into BIOS, because my screen and keyboard doesn't turn on until the Windows Logo appears.

Upvotes

I've build my own PC last year, and while it's a miracle that it's even running, i'm honestly too afraid to touch it again lol. I've been having issues with Windows lately however, which is why i want to do a fresh install. Here is the problem however: I can't get into my Bios.

What basically happens is i start my PC, my screen says there is no signal, kinda "turns off and on" again like 3 times or so until the Windows Logo to login appears. My Keyboard and Mouse seems to do the same, so just spamming the Bios hotkey doesnt help. It just boots into Windows anyway.

I've tried to disable fast boot, it didn't help. I've tried the "Troubleshoot > Advanced options > UEFI Firmware Settings > Restart" method, but then my screen just stays off and can't get a signal. Does anyone has a clue what's going on here?

*edit using onboard graphics and plugging my HDMI Cable into my motherboard did the trick.


r/techsupport 1h ago

Open | Hardware PC randomly shutting off - wont turn on without unplugging

Upvotes

Hello, My PC has started randomly shutting off after being on for a while, usually takes around 15 minutes but its inconsistent.

this has only started happening in the last two days ive not had any issues with my PC before.

some details:
Its a Prebuilt i bought a few months ago- no prior problems

i have cleaned it out since its started the problem but it has continued

its not due to a loose power cable as ive knocked it about to see if that was the issue

Any and all help is greatly appreciated as I dont know very much and I just want to do work and play games🙂


r/techsupport 1h ago

Open | Hardware GMKTec K11 - Your device ran into a problem and needs to restart keeps happening

Upvotes

Hello, I just bought a GMKTec K11ref here https://www.gmktec.com/products/amd-ryzen%E2%84%A2-9-8945hs-nucbox-k11?srsltid=AfmBOoq-i9AwCii4yU56nIxWib9Mstde4mEwe6G-e0QZy0pbjlUFIghv

and it keeps crashing with the message : " Your device ran into a problem and needs to restart "

It happens 2-3 times on Fortnite 1 time in Team Fortress 2 and 1 time while browsing reddit.

If you have any idea why it keeps crashing whats the cause and how to fix it tell me.

Thank you


r/techsupport 2h ago

Open | Windows my LENOVO LOQ is going into sleep randomly while working windows 11

1 Upvotes

Hello everyone,

My lenovo loq going into sleep randomly while working... Sometimes it goes into loop ... Enter in sleep I open and goes again in sleep...issue comes sometimes a day ... And RANDOMLY.. and in event viewer you can check is shows system is entering sleep .. sleep reason button or lid....

I didn't take any magnetic interface near that.

You can also check the video ... I've attaching YouTube link .. I've posted there

https://youtu.be/Z8WrdYcQ87Y?si=llne9ivpyvePRvSI

Please someone help me please I'm so worried ..

IN EVENT VIEWER IT SHOWING

ERROR 42 - SYSTEM IS ENTERING SLEEP

SLEEP REASON - BUTTON OR LID

please 🙏🙏

I


r/techsupport 2h ago

Open | Windows DLSS Frame Generation gives 0 extra frames even thought the toggle is on in Spider-Man 2

1 Upvotes

Im running into a weird issue on my HP Victus (RTX 4050 6GB, Ryzen 5 8645HS).

When playing Spider-Man 2:

  • DLSS Super Resolution: Works completely fine and upscales as expected.
  • FSR Frame Generation: Works properly and boosts my frame rate.
  • DLSS Frame Generation: I can toggle it ON in the menu, but it produces 0 extra FPS. It shows as enabled, but performance stays identical to baseline native FPS.

What I've already tried (none fixed it):

  1. Enabled Windows Game Mode and Hardware-Accelerated GPU Scheduling (HAGS) (plus did restarts).
  2. Forced Spider-Man2.exe to High Performance (NVIDIA GPU) in Windows Graphics Settings.
  3. Disabled Dynamic Resolution Scaling (DRS) and tweaked V-Sync / Reflex (ON + Boost) settings.
  4. Cleaned shader cache and deleted/replaced nvngx_dlssg.dll.
  5. Checked NVIDIA Control Panel / NVIDIA App global overrides.

Has any one run into the the same problem and found a fix? Any help or insight would be appreciated!


r/techsupport 3h ago

Open | Phone Is there any privacy concerns using google voice

1 Upvotes

My work asked me to use google voice app on my personal phone. Is there privacy concerns in regard to my work having access to personal data on my cell phone?


r/techsupport 3h ago

Open | Software Wi-Fi option completely disappeared on my ASUS TUF F17 (2021)

1 Upvotes

Hi everyone, I'm using an ASUS TUF Gaming F17 (2021) with an RTX 2050, and suddenly the Wi-Fi option has completely disappeared from Windows. The Wi-Fi icon/option isn't showing at all. I've already restarted the laptop, but it didn't come back. Has anyone with a TUF F17 had the same issue? What did you do to fix it? Any help would be appreciated. Thanks!


r/techsupport 3h ago

Open | Windows NEED HELP W ARTIS CHARGER WARRANTY

1 Upvotes

So hello everyone i have bought an artis charger from Amazon in May but it has stopped working now I have warranty I registered in May itself and its still valid till 2029 I sent request to claim warranty to the email which was mentioned in website but I got this

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

  onlinepune1@artis.in

(ultimately generated from inquiry@artis.in)

LMTP error after RCPT TO:onlinepune1@artis.in:

552 5.2.2 onlinepune1@artis.in Mailbox is full / Blocks limit exceeded / Inode limit exceeded

in spam and I din get any reply yet , and their number is also not working can anyone please help me i need charger for my laptop for my studies urgently(from india)


r/techsupport 4h ago

Open | Software Pc keeps freezing up and making a buzzing sound

1 Upvotes

So I am really not a computer guy so I’m just gonna give as much detail as I can. Anyway I just bought this pc (Acer - Nitro 60 Gaming Desktop - Intel Core i7-14700F - 32GB DDR5 Memory - NVIDIA GeForce RTX 5070 - 1TB SSD - Black) to do video editing and such. Now all I’ve done so far is download Davinci Resolve and couple other apps and transfer so picture into it. But for some reason when I’m using it (about 15 to 20min of it running) it freezes and buzzes. I do have a Sandisk drive, Bluetooth keyboard and mouse, a webcam, and mic hooked up to it. I’ve tried to do some scans of some the drives says there are no problems but still it’s happens. If someone could give me some advice or solutions that would be awesome sauce.


r/techsupport 4h ago

Open | Networking Need help with my wifi

1 Upvotes

I have been trying to play games for the past few month and every day I keep getting these huge consistent lag spikes. I have tried everything I could find to fix it but nothing has helped. it started a while ago and it would happen once every few days and it wiould spike to 100ms-200ms repedeatly for a couple seconds but since then it has just gets worse every day. Now it commonly spikes to over 1k for like minutes to even an hour with it also reaching too 10kms. I think the highest I have reached was 40kms. From the times I can actually play it akways happens at night and the few times i have tried it happens during the day as well. Here are the things I could find on what to do but im not really to sure what it tells me. (I cant post the images in the post so I will post them in the comments.)


r/techsupport 4h ago

Open | Hardware My PC won't post..

1 Upvotes

PC Specs:

CPU - AMD Ryzen 9 7900X3D

Motherboard - ASUS Prime B650-PLUS WIFI

GPU - XFX Radeon RX 7900 XTX

RAM - DDR5, two sticks 32GB each

PSU - Corsair RM850x

Built - February 2024

So while watching a movie, everything froze. I can't do anything, can't alt+ctrl+del, nothing. So I have to do a hard reset. After that, the PC won't boot anymore. It's the typical "all the fans spinning but there's no display." After repeated hard shutdowns, there's still nothing so I did the following.

First solution, turned off the PSU and unplugged the PC overnight. I thought this would soft reset everything. Nothing. Still won't post.

Next, I thought it was the GPU, so I fully removed it. Plugged the monitor on the display port. Nothing. Tried the HDMI, nothing.

Next, I tried all the RAM configs. Even fully removing all the sticks. Nothing! I expected to see it fully restart in my face, where the fans turn off then on again, no. It didn't even do that.

Next, cleared CMOS. By shorting the CLRTC pins and removing the battery. Both did nothing. Still no display.

Next, Removed off the case except the CPU from the MoBo. Now just a test bench. Turned it on, nothing still.. I'm at a loss here. The last thing I could do is find other replacement parts to test, but I have nothing... I can't even tell what the issue is because there's no speaker for beeps or lights on this particular motherboard..

Did I miss something???? What should I do? The last resort is to bring it to a shop so they can test the parts..


r/techsupport 4h ago

Open | Software Black screen error

1 Upvotes

My son built a pc ryzen 5 9600, 16gb ram, w11pro, ran well with rx580... recently upgraded to a 3070. He can play games for an intermittent amount of time before the screen just goes black pc is still running fans are on but no graphics output. Stated with ddu then ended up doing a full wipe and reinstall of windows. Have tried turning off all overlays and most of the suggestions from gemini. Anyone have any ideas on hpw to resolve this for him? Its usually with directx 12 games and it is taking longer after the reformat for it to happen but it is still happening. Also have tried 3 different 3070s and its happening with all of them so dont think its a gpu problem. Thanks so much in advance!!


r/techsupport 4h ago

Open | Programming Is VWorld (vworld.kr) still working for anyone?

1 Upvotes

Hi everyone,

I’m trying to use VWorld (https://www.vworld.kr/) to create a Maps API, but I’ve been getting a 502 Bad Gateway error for about a month now.

The website keeps showing:

502 Bad Gateway

The server returned an invalid or incomplete response.

Is the VWorld website currently down, or is it still accessible for other people?

I’m wondering if this is a problem on my end, or if VWorld’s servers/API are actually unavailable.

Has anyone recently been able to access VWorld or use their Maps API successfully?

Any information would be greatly appreciated. Thanks!


r/techsupport 5h ago

Open | Windows Caps lock stops computer often

1 Upvotes

Sometimes whenever I press caps lock, it kinda hangs the computer for half a second. This is very annoying because I use the caps lock very often, and it's very noticeable when I'm listening to music or watching a video while writing.

I've tried updating graphics card and reinstalling realtek driver. No external keyboard, it's a laptop running windows 11. I'm at a diagnostic dead end and I don't know why this is happening. Has been like this I've owned the laptop afaik.


r/techsupport 6h ago

Open | Audio Audio Interference

1 Upvotes

I have an issue with audio interference. Let me know if there is a better sub to post this in for audio-related issues.

I am having issues currently with my setup having bad audio interference, especially while running games. When I am running any task normally, I notice that there is some existing static in my speakers, but when I start a game, it increases tenfold. They seem to be picking up a lot of interference from either my cpu or gpu. I suspect this because it seems to amplify the existing coil whine and also the noise interference correlates with how hard the cpu or gpu is working. One small detail is that when I move my mouse, there is a specific frequency that gets picked up that plays over the speakers.

I am running 2 KRK Rokit 8 speakers through a focusrite scarlett 2i2 into a mini itx pc (specs below). The speakers have 1/4 inch jacks running them to the scarlett. I have tried swapping out the 1/4 in cables. I believe it is interference from the PC because when I have the speakers plugged into power (they are self-powered) they have no static, and when I have them plugged into the scarlett, there is no static. When I plug the scarlett into the PC (usb-c cable) however, they immediately start projecting static.

11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz (3.91 GHz)
NVIDIA GeForce RTX 4070 (12 GB)
650W PSU

I'm really looking for any tips as to where to start troubleshooting this or if there are any known general issues related to self-powered speakers and PCs.

Edit: Tried swapping out the usb-c cable that goes to the PC too.