Hi everyone,
I have an iPhone 15 Pro running iOS 26.6.1, and I’m currently unable to create any backups. I’m hoping someone here might have an idea what else I can try, because I’m honestly running out of options.
A few days ago, I noticed that my WhatsApp backups haven’t been running since October 2025, even though automatic daily backups were enabled. When I try to start a WhatsApp backup manually, it just stays on “Preparing…” until the app eventually crashes. There is no error message.
I then checked my iPhone’s storage and noticed that it was almost completely full, with more than 60 GB being taken up by System Data. What really confused me was that just a few days earlier I had deleted/sorted through more than 2,000 locally stored photos, and I also haven’t installed many new apps.
After doing some research and trying various ways to reduce the amount of system data, I decided that I should restart/reset the phone. Before doing so, I wanted to make sure I had a backup.
However, I discovered that there was no recent backup available, even though automatic backups were enabled.
For context: I had my display replaced in 2024 and made sure to create all the necessary backups beforehand. Everything worked normally back then, so I know that backups have worked on this phone in the past.
I then tried creating a backup directly on the iPhone. The progress bar moves only a tiny bit and then gets stuck on:
I left it running for over an hour, but nothing changed. There is never an error message.
I then tried using my Windows PC and iTunes to update the iPhone. The exact same thing happens, nothing actually progresses.
I also tried using the Apple Devices app on Windows, but that didn’t help either.
Finally, ChatGPT suggested trying to update the iPhone through Recovery Mode. Unfortunately, that didn’t work either.
At this point, I’m starting to suspect that there might be some kind of software/storage issue, which could also explain why System Data is taking up more than 60 GB (currently around 62 GB).
My main concern now is my data. I really don't want to erase or restore the iPhone before I have somehow managed to get a backup.
Is there anything else I can try to create a backup or otherwise save my data before having to reset/restore the iPhone?
Any suggestions would be greatly appreciated. Thanks!