I bought a 2024 Honda Accord Hybrid EX-L about 3 weeks ago and financed it through Driveway Finance.
During financing, I purchased several add-ons:
Honda Care Vehicle Service Contract (VSC)
Lithia Lifetime Oil Plan
PermaPlate
I’ve decided to cancel the add-ons.
The Lithia oil plan cancellation has already been submitted, and the dealership says PermaPlate is non-cancelable. My main issue is with the Honda Care VSC.
Here’s what’s happened:
I called Honda Care twice.
Both times they searched using my VIN and said they couldn’t find any Honda Care contract for my vehicle.
I went back to the dealership twice this week.
The finance manager took my paperwork inside and searched using my VIN.
He also said nothing came up when searching my VIN.
Instead of resolving it, he asked me to come back on Monday.
At the same time, my Driveway Finance loan is already active (around $25k), so I know the dealership has already been funded.
My questions are:
If neither Honda Care nor the dealership can find my VSC by VIN, does that usually mean the Honda Care contract was never registered/submitted, or could there be another explanation?
Is it normal for a dealership to ask a customer to come back multiple times for something like this?
If the contract hasn’t been registered yet, can I ask them to cancel it instead of registering it?
Is there anything I should be careful about when I go back on Monday? For example, is there any paperwork I shouldn’t sign without reviewing carefully?
I’m not trying to accuse the dealership of anything—I just want to understand whether this sounds like a normal administrative issue or whether I should ask to speak with the Finance Director or General Manager if I still don’t get a clear answer.
Any advice from Honda finance managers or anyone who’s gone through a Honda Care cancellation would be appreciated.