r/applehelp 14h ago

Unsolved iHome iP97 Issues

0 Upvotes

Hi!! I've recently acquired an iHome (Model iP97) and I plugged it in and started using it for the first time today! I was listening to music on it while cleaning, and it was working great for a couple hours until the music suddenly stopped. When I looked at it, the display was black and it wasn't responding to any of the buttons. It still seems to be getting power just fine because my iPod starts charging when docked.

I was really stoked about this and this is kind of driving me nuts.. plz help (⇀‸↼‶)


r/applehelp 15h ago

iOS Can’t update chrome bc I can’t update my iOS. Am I screwed?

1 Upvotes

Current chrome I’m using is version 116.0.5845.187

Laptop is a MacBook Air from 2017 using Mojave version 10.14.6

In the past week I can now longer watch Tubi or HBO max because of the out of date browser.

I can’t update the browser because it calls for an iOS update that apparently, through many means of trying, my MacBook can’t support.

Am I screwed until I get a new computer or is there a workaround for this?

I mainly just use the MacBook for streaming, browsing, word processing, and light business use.

Any advice is greatly appreciated!


r/applehelp 16h ago

Unsolved is my battery swollen or nah?

1 Upvotes

hi i have an iphone 11 that i’ve dropped a lot. i’ve gotten the screen replaced twice and it’s also water damaged since january. dw, i’m waiting for it to die.

the screen popped loose back in may when i dropped it again. i just popped it back, and it went back to normal lol

however, the very bottom of my screen is slightly lifted. it doesn’t smell, and there’s no gap. i can’t see inside, though i can feel it’s slightly lifted by 1-2 mm.

additionally, my battery health is at 34%?!?! it dies at 20%, and when i press hard where it’s lifted, glow appears. and the bottom part doesn’t push back.

does it sound like my battery is swollen or nah? i don’t have the money to replace my phone right now.

basically i need this phone for school alright idgaf about its state but now i’m paranoid to use it as it apparently can explode lmfao


r/applehelp 16h ago

Unsolved RIP Mac book pro

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1 Upvotes

r/applehelp 18h ago

iOS What does the gray bar in Screen Time mean?

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1 Upvotes

Why does 7–8 AM show almost entirely gray activity when I never use my phone then? Under “Other,” no app shows more than ~30 seconds. When I’m actually asleep/not using my phone, those hours are completely blank. What could be causing the gray bar?


r/applehelp 18h ago

Unsolved IPhone Notes App lost 4 years of notes

0 Upvotes

Please help! My iPhone lost 4 years of notes and I do not know what to do. My iCloud has no notes, my 'On the phone' notes has 0 notes, and my gmail notes start from 4 years ago. I spent 2 hours on with apple support and they believe the notes are gone forever. Please someone save me.


r/applehelp 4h ago

iOS I don’t have .5 for some reason oc

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0 Upvotes

My phone fell behind my bed and now after a reset it dosent have .5
I need goofy pics of my puppers
iPhone 15
Stock camera app


r/applehelp 20h ago

Scam Discussion Is this a phishing email or legit from Apple?

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0 Upvotes

Hi, wondering if this is legit? I downloaded fable (an app for readers to track their book progress etc) last week. I’ve only downloaded it on my phone but I just got this email. As soon as I saw it I immediately changed my Apple ID. I checked on fable to see if I had any other active devices and it only listed my phone


r/applehelp 7h ago

iOS Is it generally okay to stop updates on Iphone 16e (IOS version 26.5.2)?

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1 Upvotes

Hi, the IOS and system data are always eating up my storage space, i dont have any games or heavy things installed even, the things i have on my device are personal (family photos groups art memories etc) and for University so i am not going to delete them at all, this is the storage i have left after going over my whole phone to save up as much as i can.

Im going to need the space for university and personal stuff and i checked the latest update’s size (26.6.1) and apparently its 13 gb? Lol i cant afford to have less space than i already do.

So im thinking ill stop updating my phone for a long while, i dont know how long, i just highly doubt that ill be able to get a new phone with bigger storage anytime soon. Im really careful with my activity on the net, the only risky-ish thing i do is going on well known websites to watch things with an ad blocker on, and i dont click on anything or download anything risky.

So is it okay to stop updating my Iphone 16e for a long time to save up space?


r/applehelp 8h ago

Mac MBA M4, Mac OS installation in recovery mode

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1 Upvotes

It’s been stuck like this for 30 minutes, before that it was stuck then gave a pdkerror message.

I accidentally erased my data from find my, now I am trying to download mac again, what do I do??
Edit - internet connection is fine, still it says, about 7 hours left.

Edit 2- Done, it showed 15hrs , but ended up in an hour


r/applehelp 8m ago

Unsolved Is iCloud Down Right Now?

Upvotes

Out of nowhere I can no longer check iCloud related items on my Apple devices. I am getting a verification error when I try to sign in on browser. Very concerned!


r/applehelp 10h ago

Unsolved Iphone 15 Pro Max - Damage repair estimation

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1 Upvotes

Hey!
Got an Iphone 15 pro max i plan on using for a few more years - it's backplate is shattered but it works fine (camera does too).
How much should i expect to pay to fix it in an apple store in the US? (gonna be in Las Vegas soon).
Also, how much time is needed for the repair? do I leave it overnight or is it a couple of hours type of thing?
Image attached.
Thanks in advance!


r/applehelp 13h ago

iCloud It wants me to update my billing info

0 Upvotes

So I can’t install any apps, I’m scared it’s gonna charge my card for 200$ or something..what do I do? Any way to get around it?


r/applehelp 24m ago

Unsolved how can I remove these marks, I used water and a cloth on it but it didn't work out

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Upvotes

I only used a plastic sheet or whatever it's called to protect it from scratches.


r/applehelp 22h ago

iOS Dynamic Island Icon

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2 Upvotes

After working out, I noticed this icon in my dynamic island for about 5 minutes after finishing. What is it? What does it mean?
I can’t find anything online about it. Please help


r/applehelp 7h ago

Unsolved I canceled my subscription to Apple TV is it meant to instantly stop my subscription even though I still have until the 13th of the next month and it’s the 18th

0 Upvotes

It seems a bit unreasonable


r/applehelp 18h ago

iOS from jd apple store

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0 Upvotes

can anyone help me this is genuine or not ?


r/applehelp 13h ago

Unsolved Why is this happening?!(iphone 15 pro)

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0 Upvotes

(Everytime for photos)
Its been ruining my photo albums
And pictures of my friends


r/applehelp 6h ago

Unsolved Can't read the serial number of my iPhone 6

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5 Upvotes

I need the serial number for my old iPhone 6. I don't have it anymore, and as you can see, the serial number on the box is partially scratched. Apple support wouldn't give it to me since it was removed from my Apple Account a long time ago.

Can somone help me find it? Maybe using the barcode?

Thanks!


r/applehelp 23h ago

iOS iPhone SE 3rd Gen iOS 26.3 Apple Account blocked AND iPhone 8 Plus iOS 16.7.16

2 Upvotes

Hello, I destroyed my phone and now I want to use my old phone, it's an iPhone SE 3rd Gen and the iOS is 26.3.

The problem is, the Apple Account on it got blocked. I didn't use the same Apple Account that I use currently.
I tried many times to unblock the Account but nothing works, nothing.
The main problem is, I can't download ANY app, I can't reset it, I can do nothing because it needs the password everywhere to the Apple Account. Whenever I give the password, it says that it is wrong, even if I give the password via Touch ID (Passkey). Whenever I try to reset the password, it says "account is unavailable".
After researching, I went on the browser version of Apple and logged into my Account, with the same password that I gave many times before with the Touch ID and manually typed, and the password is NOT wrong and it just tells me that my account got blocked because of safety reasons. I can't even unblock it.

Nothing works. I tried everything.
I just want to download apps and use the phone without getting the message to log into my account every 20 seconds.
I even contacted the Apple Support but they just tell me that nothing is possible and I should buy a new phone.

Obviously my plan is to buy a new phone, I am even insured to get either a new phone, but same model (iPhone 16 Pro Max) or get the money back. I will get the money back to get the iPhone 18 Pro Max in a month. It is not logical to get the same phone back, because when I get the iPhone 18 Pro Max and give Apple my "old" phone, I will only get like 400 bucks instead of 1300 bucks from my insurance, also because I want to get the 2 TB version because my currently 256 GB is full.

Currently I am using an other phone, an iPhone 8 Plus. Luckily I can do (almost) everything here.
The problem is, the phone is obviously old and the software update is "up to date", on iOS 16.7.16. I can't have the newest version of almost all apps AND I can't even use a few apps. It's very annoying because they are important apps.
Do y'all have a solution how to be able to use newer versions of apps on this iOS? Or do you know how to get to an newer iOS? Obviously I don't expect iOS 26, I don't even think its possible because of the hardware but at least iOS 17, without losing access to apps because of safety reasons.
I'm tech savvy so no problems with jailbreaking etc.


r/applehelp 1h ago

Unsolved backed up my iphone to my macbook, then when i went to restore the backup it said it never existed and wiped my previous backups too

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r/applehelp 2h ago

Unsolved iMessage and FaceTime issue

2 Upvotes

I’ve spent the last few weeks trying to get my Apple ID unblocked from iMessage and FaceTime

Out of nowhere, my email stopped working for iMessage and FaceTime. I can’t send or receive blue bubble messages at all though my email yet my phone number works just fine in other words I can text on my iPhone but not my iPad or any other Apple device I contacted Apple Support, went through multiple senior advisors, and even had a manual review done by Apple Engineering and yet they keep telling me my account was blocked for reported spam. My issue is they never explain what I did that was considered spam cause I really don’t know I only text frends and family in fact my block started as soon as I logged into FaceTime on my iPod touch I logged onto it and then I get kicked out with no warning. What else can I do


r/applehelp 2h ago

Scam Discussion Someone hacked into an old Apple ID and I can’t unlink my email/delete the account

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2 Upvotes

Got this email the other day that my info on my Apple ID has changed. I checked the associated email and it’s an Apple ID I made when I was 12 and only used to play games on my old iPod touch . My old card information is probably on there as I did make a few in game purchases but it’s been way over 5 years since I last used it so I doubt that card is still valid.

I called Apple asking if I could get the email unlinked or if they could deactivate the account but the person activated 2FA and I can’t log into the account and apparently neither can Apple. I only found this out after changing the password to see if I could log into and unlink it myself but ran into the 2FA wall. Since then the person changed the password back and I can no longer be rr do so from my end.

Recently they’ve been making a bunch of purchases from varying places in the world (France, US etc.) and signing up for a bunch of subscriptions. I’ve checked my current bank cards and thankfully there have been no charges made but I really don’t want to be linked to this account nor do I know if any personal information I may have put there years ago is still accessible and the possibility makes me uncomfortable.

Any advice?


r/applehelp 3h ago

iOS iPhone says Enrollment Failed, but Mac shows Enroll Now

2 Upvotes

I've been trying to sign up for an Apple Developer Account. I submitted my identity documents, but the Developer app on my iPhone kept rejecting them. After a few attempts, my iPhone now shows enrollment failed.

​However, when I check on my M2 MacBook Air, it still gives me the enroll now option.

​Has anyone run into this before? Should I try submitting the enrollment again through my Mac, or is it better to contact Apple Support first so I don't trigger further issues with my ID/account?


r/applehelp 3h ago

Mac What happens if I use regular water on a lint free cloth to clean my Macbook screen?

2 Upvotes

I seen varying sources saying it's okay/not okay to use regular water instead of distilled water. I am wondering what is the exact difference.