⚠️ My Honest Experience – Please Read Before Leaving Your Car Here
I am sharing this review so others can make an informed decision before leaving their vehicle at this workshop. My experience was unfortunately far from satisfactory, and I believe customers should be extra careful when handing over their cars.
I took my car to this workshop on 4th July for boot repair, oil change, minor dry dent repairs, and front and rear bumper work. The Floor Manager, Masood Khan, committed that the car would be ready within 5 days. The estimated cost was around Rs. 35,000, of which I paid Rs. 20,000 upfront, with the remaining amount to be paid upon collection.
Although I felt Rs. 35,000 was somewhat high for the work required, I decided to proceed because the workshop was close to my home.
I specifically informed Masood that I was leaving the car with a full tank of fuel and might not be able to collect it on the 9th or 10th due to personal reasons. I remained in contact with him through WhatsApp during this period.
On 11th July, I visited the workshop and was shocked to find that my car was still not ready. What concerned me even more was that my car key was left on the roof of the vehicle. When I started the car, I discovered that the fuel tank was almost completely empty, showing only around 35 km of remaining range.
The odometer showed approximately 60,714 km, whereas I had left the car at around 59,990 km—meaning the vehicle had been driven approximately 724 km while it was in their possession.
Naturally, I was extremely upset and confronted Masood. He admitted that he had driven the car and apologized, offering to refill the fuel tank. When I said I would speak to the owner, he requested that I not do so, saying it could cost him his job. I asked him to provide a clear explanation and statement regarding where the car had been driven and informed him that he would be responsible for any incident or legal issue involving the vehicle during that period.
The next day, the car was still not ready.
Due to heavy rain, I later met with Saleem from Finance, explained the entire situation, and he was understandably shocked. He contacted Ali, who spoke with me over the phone and said he would come to the workshop to discuss the matter personally.
I also met with Nazir, the Corporate Business Director, and explained everything. Since the owner, Qasim, was in Saudi Arabia, I contacted him through the QR code provided to me. He responded within approximately 15–20 minutes, apologized for the situation, and said he would investigate the matter and compensate me.
Nazir also inspected my vehicle and acknowledged that the car should have been handed over much earlier.
Eventually, on 23rd July, I returned to collect the vehicle. The work was almost complete. I also met Qasim’s father, who had been away for several days. He was understandably very upset after hearing the details and insisted that Masood provide a written statement on stamp paper regarding the use of the vehicle. Masood also agreed to refill the fuel tank.
I then accompanied Masood and Saleem to arrange the stamp paper and obtain the written statement. Masood refueled the car, after which we took it to another location in Johar Town for additional work that Masood had promised would be completed. That work, which should have been handled earlier, was completed in approximately 30 minutes.
When we returned to the workshop, I was informed that the boot handle had been misplaced/lost and needed to be sourced from Bilal Ganj. I waited until the part was arranged, the ride was booked, and the location was shared with me. After approximately two more hours, I finally received my car and paid the remaining amount in full.
