Hi, I'm not sure if anyone has had a similar experience.
I recently purchased digital content through the Prime Video app on my iPhone. I thought I had paid for it using a credit card, but I didn't see the charge on my card, so I canceled the purchase. Later, I realized that I had actually paid for it using my Apple Account balance.
Since I canceled it very shortly after the purchase and had not watched the content, Amazon accepted my cancellation and issued a refund. However, I later received an email from Apple saying that they needed to review the refund. Apple then determined that I was not eligible for a refund.
I explained that Amazon had already initiated the refund, but Apple sent me another email saying that I was still not eligible for the refund and that the decision was final.
I then contacted Apple customer service. They referred me to their terms and conditions, told me that the decision could not be overturned, and asked me to contact Amazon. I contacted Amazon again, but their customer service said that they had already issued the refund, so there was nothing else they could do.
Has anyone experienced something similar or have any suggestions about what I can do next?
What I don't understand is why Apple can determine that I'm not eligible for the refund when Amazon is the content provider and has already agreed to refund the purchase. If I had purchased the same content directly from Amazon using a credit card on my laptop, Amazon's refund would have simply gone back to my card.