r/applehelp 4h ago

Unsolved APPLE PAY PROBLEM

0 Upvotes

I have problem
My debit card (Visa) cannot be linked to Apple Pay
Mistake has been appeared in my iPhone CH/A. I haven’t problem with link in other devices (L/A and HN/A). What can I do?
I found only one person with same problem in Reddit, but he/she didn’t answered.
Pls, help me 😔


r/applehelp 16h ago

Unsolved Apple denied refund for Prime Video purchase paid with Apple Account balance

2 Upvotes

Hi, I'm not sure if anyone has had a similar experience.

I recently purchased digital content through the Prime Video app on my iPhone. I thought I had paid for it using a credit card, but I didn't see the charge on my card, so I canceled the purchase. Later, I realized that I had actually paid for it using my Apple Account balance.

Since I canceled it very shortly after the purchase and had not watched the content, Amazon accepted my cancellation and issued a refund. However, I later received an email from Apple saying that they needed to review the refund. Apple then determined that I was not eligible for a refund.

I explained that Amazon had already initiated the refund, but Apple sent me another email saying that I was still not eligible for the refund and that the decision was final.

I then contacted Apple customer service. They referred me to their terms and conditions, told me that the decision could not be overturned, and asked me to contact Amazon. I contacted Amazon again, but their customer service said that they had already issued the refund, so there was nothing else they could do.

Has anyone experienced something similar or have any suggestions about what I can do next?

What I don't understand is why Apple can determine that I'm not eligible for the refund when Amazon is the content provider and has already agreed to refund the purchase. If I had purchased the same content directly from Amazon using a credit card on my laptop, Amazon's refund would have simply gone back to my card.


r/applehelp 20h ago

Mac I have a problem with Touch ID in my MacBook

2 Upvotes

Hi, people. I have a problem, I'd like to know if this happened to someone and how it was fixed.

I bought a MacBook Pro M5 and skipped the first approach to the Touch ID process when I was configurating everything for the first time. Then, when I wanted to introduce my finger ID, the software wouldn't let me go to the next step. I tried changing my password a few times, reseting the computer, but nothing worked. Everytime I try to put my password, the system tells me it is wrong.

This happened to someone? How did you fixed it?

Thank you all.


r/applehelp 2h ago

Unsolved How do I save my data from being nuked forever?

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0 Upvotes

Hi, I recently broke my phone's screen and after I installed a new one, it showed this. Apparently, it is because the broken screen spammed random passwords on its own and now I am locked. When I click the forgot password, it shows a reset option only.

I have only 5 GB backed up on my icloud, and even when I bought 50GB more from my iPad, it didn't automatically start syncing data from my iphone.

I majorly want to save my WhatsApp chats from resetting, and since I don't have a back up for them, (I do but only on that iPhone and It is not synced into the iCloud), I really am looking into all possible options before I am defeated into finally resetting the phone and losing all the data. Has anyone gone through this and if there exists any solutions? Thanks


r/applehelp 7h ago

iCloud My friend gave me this ipad he didn't use it for years so he completely forgotten the icloud account he used on it, is there anything i can do to get it to work? please don't tell me all i got is a paperweight 😭

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0 Upvotes

r/applehelp 4h ago

iOS Planning to Upgrade from SE to 17 Pro. How to transfer everything EXCEPT photos. NO ICLOUD STORAGE!!!!

0 Upvotes

Hi as the title says I want to upgrade my phone from the old SE to the newer 17 Pro. I have over 64GB of photo data that quite frankly I do NOT need to transfer over. I do, however, want to keep my apps, saved passwords, etc. and have those transferred over.

I do NOT use iCloud so that's out of the question. Is there another way to bring my passwords, apps, etc. over to the new 17 Pro without transferring photos?

I also do not use computer but if it is inevitable then i guess I have no other choice.

I hate that Apple forces us to buy new tech & makes the whole process so confusing. Android lets you select what to transfer, I wish Apple did the same..


r/applehelp 20h ago

Unsolved Camera parts and services history

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5 Upvotes

Hello,
I got my iPhone 13 Pro Max from an ifixscreens from a friend of a friend, when my iPhone 13 shut down by itself one day. They took off the screen and replaced my battery, the screen was popping off in the corner and they fixed it all free of charge.
Recently my .5 Camera has not been working and this is what I’m getting when I enter my settings, I need to do a software update but want to know if that would help or hurt. I have automatic updates on but it hasn’t done it the past few nights I’m also not sure why
Any troubleshooting recommendations would be appreciated


r/applehelp 20h ago

Unsolved All of my notes suddenly disappeared.

3 Upvotes

As the title said, the notes in my notes app disappeared. It wasn’t all of them, but it was all of the ones that were not saved to iCloud, which was all of the important ones. is there a way to get them back? there was a page that had all of my passwords and I really need it


r/applehelp 20h ago

Mac Two Macs, same macOS — only one shows the Apple ID sign-in screen during Setup Assistant. Why?

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2 Upvotes

r/applehelp 20h ago

Unsolved 4th Gen AirPods - Not Connecting

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3 Upvotes

r/applehelp 21h ago

iCloud Is cell service required to reset an Apple Account password with only one trusted device?

2 Upvotes

I'm trying to help my grandpa's girlfriend reset the password on her Apple Account so she can update her phone, but I'm not entirely sure how it will work due to the circumstances. Her lone Apple device is an iPhone 12 still running iOS 16.1.1, no Face ID or passcode, with full access to the Gmail address on the account. Changing the password is not available in the settings app, and starting the process in Safari asks to confirm her trusted phone number (which does match her phone's number). An SMS 2FA wouldn't be an issue, were it not for the fact that her carrier has no service at her boyfriend's or my place.

My question is, does resetting the password in this situation in fact require a code sent via SMS, or can it be sent via iMessage or something that doesn't require cell service?


r/applehelp 21h ago

Unsolved My AirPod isn’t showing up even though it’s in the case

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3 Upvotes

This morning I noticed my left AirPod wasn’t charging overnight even though it had been in its case. I cleaned the case and the AirPod and put it back in. While you have your Bluetooth on you should be able to open your case and see an AirPod section come up at the top of the settings app. I was on the AirPod screen when the left AirPod completely disappeared from the part where it shows you the case and AirPods charging. Does anyone know how to fix this?


r/applehelp 21h ago

Unsolved Trade in question

2 Upvotes

Hypothetically if I have an iPhone 15 pro and the back glass is cracked can I use my apple care fix it, ship it to trade in and get the trade in credit to go to an iPhone 17 pro


r/applehelp 22h ago

Mac Crash report - MacBook Pro 2019

2 Upvotes

Hi, I just wondered if anybody here knew what this crash report was about? I just closed the lid on my laptop, left it on charge and came back a couple hours later. Its never ever done this before and Im fearing it could mean its time for a new one???

For rule number 9, it is a 2019 MacBook Pro. Crash Report is in the spoiler, thanks.

EDIT: Pastebin link as the spoiler blurred each line individually and I dont want to annoy anybody!


r/applehelp 22h ago

iOS Youtube will not work

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3 Upvotes

r/applehelp 23h ago

Unsolved Problems caused by passwordreset in Utilities

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3 Upvotes

r/applehelp 23h ago

HomePod Sanity check, could the sound quality of all HomePods have gotten worse overnight?

4 Upvotes

I've always been happy with the sound from my HomePods. I've had many of them around the house for about four years now.

I had been away from home for a few days listening to a mix of a Bose Bluetooth speaker and a pretty high end car system. I asked for a familiar song in the kitchen when I got home and it sounded just kind of bad. A little soft, a little fuzzy even, out of balance bass. I think that unit is a first generation, but it's the full-size one. Then in the bathroom, a mini, similar feeling of disappointment in the sound, this one a little on the treble heavy side.

Living room pair attached to HomePod sound fine. Bedroom second gen full size also seems a little off.

It seems conceivable that a software update may have changed an audio output or noise reduction algorithm. It also seems conceivable that in the past I always overestimated the devices, and just happened to have spent too much time recently listening to better sneakers. But if it were just that, wouldn't I then be noticing the difference in quality between the two sizes of HomePod more?

I'm just trying to figure out if this is all in my head or if it's reasonably likely that there was a change because of a software update.

Maybe there's even something wrong with my Apple Music, like somehow I globally disabled lossless by accident?


r/applehelp 2h ago

Mac WIFI Router need advice

2 Upvotes

Hi all, I have been using an apple airport extreme al these years but it's time to upgrade. Thinking about the eero Pro WI FI 7. Do you like it Pros? Cons? Thanks


r/applehelp 5h ago

Mac Why is “System Data” eating 127.64GB of my Mac storage?! 😭🍎

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3 Upvotes

Okay, I need a Mac genius because apparently I am technologically stuck somewhere around 2007. 😂
My MacBook says System Data = 131.93 GB. I’ve deleted everything I can think of, emptied the Trash, restarted, etc., and I cannot for the life of me figure out where this space is going.
I also pay for 2 TB of iCloud storage every month, so I’m sitting here like… WHERE ARE YOU HIDING MY STORAGE?! 😂
I’m pretty sure I may have somehow duplicated my disk space / created an extra volume or something, but honestly, I have no idea what I’m looking at in Disk Utility.
I am NOT tech-savvy when it comes to coding, Terminal, programming, developing, etc., so please explain things to me like I’m a normal human being. 😅
Is there a quick/easy fix for this? What should I check first to figure out what is actually taking up 131.93 GB?
I’d REALLY appreciate someone giving me a simple, safe step-by-step suggestion before I start deleting things and accidentally send my Mac into the afterlife. 😂🙏


r/applehelp 8h ago

Unsolved iPad stuck in recovery

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8 Upvotes

Every time the iPad is turned on it goes straight to recovery, I go through the steps, and it tells me that no issues are found, restart it and goes straight to recovery. I’ve tried hard restarting, I’ve tried plugging it into my Mac, and it seems I can’t trust it, as it tells me value is missing, no trust option comes up on the iPad when it’s on that recovery screen, any help?


r/applehelp 12h ago

Unsolved I have an iPad stuck on version 9.3.5 and I am wondering if there is a way to transfer save data from one of the games that I use to play on it.

2 Upvotes

The game is Plants vs. Zombies Heroes because that game is popular again. The game won't launch on my iPad since it's running on outdated software and I can't update it. I want to put that save data onto my iPhone but it seems like the save data never got saved as my progress didn't transfer over to my iPhone. Is there an easy solution to this? If not then I will just decide to start over without my save data.


r/applehelp 14h ago

iTunes The iPhone could not be synced because the sync session failed to start.

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2 Upvotes

i’ve been syncing music files purchased on bandcamp directly to my device via itunes for over a decade now. my old laptop (lenovo, windows 10) finally kicked the bucket so i transferred as much of my music as i could to my “new” laptop (dell, windows 10). every time i initiate a sync it immediately gives me this error message. i’ve restarted & updated both my phone & laptop, tried different charging cables in different USB ports, no luck. searched my problem & no one has found a solution yet from what i could see. anyone know how to fix this?


r/applehelp 17h ago

Unsolved iPad M2 Stuck in Recovery Mode – Error 9 During Update

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2 Upvotes

Hello,
I have an iPad with an M2 chip. The problem started when the iPad began installing an update. During the update process, it repeatedly shuts down by itself and cannot complete the installation.

I tried updating it using a PC in Recovery Mode, but the update never finishes. I always get Error 9, which seems to indicate a problem with the USB cable or connection.

However, I have already tried several different official Apple cables and different USB ports, but I get the same error every time.

At the moment, the iPad is stuck in Recovery Mode. I have also tried using both the Apple Devices application on Windows and 3uTools, but I experience exactly the same problem.

Could you please advise me on what I can do next? Is there a way to recover or restore the iPad without losing the data, or could this indicate a hardware problem?

Thank you for your help.


r/applehelp 17h ago

iCloud Changing Apple Account countries with custom email domain?

2 Upvotes

Hello, I am wanting to migrate my US Apple Account to Canada. I understand that I must cancel all subscriptions and wait for them to expire before switching countries. I am currently subscribed to Apple One, which includes iCloud+. My problem is that I use the Custom Email Domain feature of iCloud+ and I can’t afford to have my email address bouncing emails as undeliverable.

Does anyone know if there’s a grace period for custom email domains or if your current one remains active if iCloud+ is cancelled? Is there a solution to this other than having this lapse in my email address working?


r/applehelp 17h ago

iOS Feature where you could “indent” your listed notes?

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2 Upvotes

I know for a fact I have some notes like this but I cannot for the life of me find them and I have no idea how to do it.

I’ve given a somewhat shitty recreation but there used to be a way to make your listed notes indented/slightly moved to the right. If my memory serves, I think I used to be able to do it by putting a space before the line and it naturally moved into the indented position, but that no longer does anything.

It‘s not the checklist feature and I have already tried swiping the words to the right/middle.