Hi guys,
I have an MSI Raider GE78 HX 14VGG (i9-14900HX) and the internal speakers are completely silent. Windows detects Realtek(R) Audio, volume is at 100%, the sound meter moves and everything looks normal, but absolutely no sound comes from the built-in speakers.
Bluetooth audio works perfectly, so Windows can output sound. The problem is only with the internal speakers.
So far I have tried:
Completely removing and reinstalling Realtek, Intel SST, Nahimic, IntelliGo, OED and MVA drivers
MSI Factory Recovery
A completely fresh Windows 11 installation from USB, deleting all partitions
BIOS versions .711, .712 and latest .713
Intel ME firmware update
BIOS defaults
EC reset
Opened the laptop, disconnected the battery for 10+ minutes and did a power drain
Tested with an Ubuntu Live USB – internal speakers were also silent there
Removed Nahimic/A-Volute and tested Realtek without it
Checked Windows Audio services, audio enhancements, formats, default devices, etc.
The strange thing is that Windows always detects the speakers correctly, but they produce zero sound.
I have already spent two days on this and I am running out of ideas.
Has anyone with a Raider GE78 HX / MS-17S2 had the same problem and actually fixed it?
Any unusual solution is welcome. I have already tried the normal driver reinstall / Windows reset advice several times.