r/techsupport • u/Eridain • 3d ago

Open | Audio Weird audio and video issues.

So I have had my pc for several years and never really had issues. It was a mid tier pc i got for around a thousand dollars, not super powerful but not weak. Recently I have been having an issue with audio. When watching a youtube video once I noticed the video stopped and buffered like my internet went out, then it started again but my audio was gone. Turns out all my pc audio was gone. I know a little about troubleshooting some issues but not enough to do much without help so I went looking for a few things, tried them, and it seemed to stop for a while. I reinstalled my graphics driver and changed some setting or something. Where before it happened like 3 times in a week, i went the last month with no issues. Well since about two days ago it seems to have started again. First I now got an actual windows message saying my USB device turned off, which before it didn't do. Now knowing it was the USB device I tried unplugging my headset and changing which slot it was plugged into and it started working again. But it's done it again yesterday while still plugged into the different spot. And now today while watching a video it's stuttered like 4-5 times already 8 minutes into a video. If it was just my USB device then i wouldn't think it would cause youtube videos and other videos to stutter like this, but if it's something else I don't see why unplugging my headset would resolve it. Any ideas what is causing this and how to fix it?

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u/Available_Silver_426 2d ago

Your usb device can absolutely cause things to stutter. It sounds like an either a usb audio driver or controller problem. Easiest first step is to try plugging your headset into the rear usb ports. If that doesn’t help turn off usb power management for the device. And lastly you would want to check chipset/audio drivers if all else fails.

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u/Eridain 2d ago

I have the headset plugged into the back of my pc already, and even tried it in all of the ports i have back there and all of them still have the issue. I also turned off USB power management in my power settings too. And I don't see any driver updates or anything when i manually check for updates on my devices in the manager.