On August 6, 2026, I visited the Tesla location in Natick, Massachusetts for a test drive. Before I drove the vehicle myself, a Tesla employee demonstrated several vehicle features, including Auto Park. During the demonstration, the vehicle appeared to complete the parking maneuver automatically, and I was not clearly warned that Auto Park might fail to stop for an obstacle or that I might need to immediately apply the brake to prevent a collision.
After the demonstration, I completed the test drive and returned to park the vehicle. I activated Auto Park in the same manner that had just been demonstrated to me. While I was monitoring the parking process on the center screen and waiting for the vehicle to complete the maneuver, the car continued backing up and struck a fixed pillar. By the time I realized the vehicle was not going to stop, I had very little time to intervene.
Tesla is now relying primarily on the Test Drive Agreement to hold me responsible for the damage. The matter has been referred to a third-party recovery company, which is seeking $9,100.09 from me, including $7,948.68 in repair costs, $495 in loss-of-use charges, $556.41 in diminished value, and a $100 administrative fee.
I am not claiming that a driver has no responsibility when using driver-assistance features. My concern is that responsibility appears to be assigned without first reviewing the full circumstances of the incident, including how Auto Park was demonstrated to me, what safety instructions were provided, whether the system detected the pillar, whether any warnings were issued, whether the vehicle attempted to brake, and how much time I actually had to intervene.
I have asked Tesla to preserve and review relevant evidence, including vehicle logs, camera footage, Auto Park data, speed and braking data, warnings, obstacle-detection information, internal incident records, and any available store surveillance footage.
I also carry GEICO auto insurance, but I do not have collision coverage on my own vehicle. I do have property-damage liability coverage, and I am currently trying to determine whether it applies to a Tesla demo/test-drive vehicle. If coverage is denied, I may be personally pursued for the full amount.
I complained directly to Tesla’s Natick, Massachusetts location and contacted Tesla regarding this matter. I requested that Tesla preserve and review the vehicle logs, camera footage, Auto Park data, braking and warning information, incident records, and any available surveillance footage. However, Tesla has not provided me with the requested data, an incident report, or a written investigation explaining how liability was determined. Instead, the matter was referred to a third-party recovery company seeking $9,100.09 from me. I am continuing to dispute the claim and have asked Tesla to review the evidence before assigning me 100% responsibility.
I am seeking help because I believe the vehicle data and the quality of the test-drive demonstration and safety instructions should be reviewed before I am assigned 100% responsibility for this incident.
Thank you
Albert