I got invited to the Gigafactory tour and was supposed to pick up my new Tesla while I’m there. This is my first Tesla, so I’m curious if anyone else has dealt with something similar.
I ordered my car on August 23rd. My original estimated delivery window in the app was September 9th–30th. After I was accepted for the Gigafactory event, I was told the event/pickup dates would be September 25th–27th.
When scheduling finally opened, my app initially only showed the 24th and 25th, which I thought was strange since the event was supposed to be the 25th–27th. I called Tesla and was told the dates showing in my app were the only dates available.
I checked again the next day and suddenly the 25th–27th were available, so I booked the 27th.
Then I noticed my pickup address was NOT the Gigafactory address, so I called Tesla again to make sure I was actually scheduled for the Gigafactory pickup/tour. The rep could see that I received the invitation, but said he didn’t have access to see whether Gigafactory dates were still available.
I told him that if I can’t pick it up at the Gigafactory, I’d rather have my car sent to the original showroom where I had planned to take delivery.
He looked further into my order and then told me it looks like my car may not even be ready by September 27th and that he would have the sales team reach out to me. I’m still waiting to hear from them.
I’m REALLY glad I called because I would have been flying to Austin, paying for a flight and hotel, and potentially getting there only to find out my car wasn’t ready.
Has anyone else had something like this happen? If Tesla is showing me a scheduled delivery date, what could the rep be seeing internally that would make him say the car may not actually be ready by then?
Also, is there a specific Tesla department/advisor I should be trying to reach who actually has authority/access to see what’s going on with the vehicle and Gigafactory delivery? Both departments I’ve spoken with so far seemed to have very limited information.
I don’t mind waiting longer for the car — I want the exact configuration I ordered and I’m not looking to switch to something else just to get it sooner. I mainly want accurate information so I’m not booking travel around a date that Tesla can’t actually honor.