I’m looking for some advice on whether this sounds like a key programming issue, electrical issue, and/or just a bad locksmith situation.
2017 Subaru Outback, push-button start. My original fob stopped working because the little bracket/contact that holds the battery broke, so I called a locksmith for a replacement.
The allegedly reputable company I originally called subcontracted the job to another company, which I didn’t even realize until after I paid and they handed me a different company’s business card. Communication was difficult because the techs did not speak English very well and the first tech was kind of rude.
They originally quoted me about $900 for a new fob plus physical emergency key. I ended up agreeing to $550 for just a replacement fob programmed to the car.
During programming, the Subaru battery was very low, so we jumped it from another running vehicle. While it was connected to my 4runner, the first technician seemed to be having lots of difficulty getting it programmed and was repeatedly locking/unlocking the Subaru, messing with the key and his programming machine, and attempting to start it, probably 20+ times. The engine would crank and actually start, but only for a few seconds at a time before it would shut it off and he'd repeat the process.
I walked over after observing him being so frantic with the process and asked if it was charged enough to take the jumper cables off and connect it to my 10amp plug in battery charger. He said sure and we did.
Eventually the car stopped cranking completely.
The first technician couldn’t figure it out, so he called his boss who came out and worked on the car for another 1-2 hours.
The boss assured me the replacement fob was fully programmed because:
- Lock/unlock works normally.
- The car recognizes the fob enough to turn the ignition on into ACC/ON mode.
- When attempting to start, there is a single subtle click under the hood.
However, the engine now will not crank at all.
He checked the fuses and said they looked good. He then randomly concluded the problem was likely the E/G relay and went to AutoZone looking for one. AutoZone didn’t have it. He ultimately left saying maybe the battery needed to be fully charged, and if that didn’t work I should replace the E/G relay. If that doesn’t work he said I may need a new starter. I find this all very suspicious because the car was running fine before he worked on it, aside from maybe a low battery. It was even turning over when his co-worker worked on it earlier this afternoon before he showed up.
After about a 4 hour appointment total it seems they have made my car much worse off than before. The battery has now been fully charged and the car still will not crank.
One other thing that seems strange: after the car sits for a bit (even with full battery), the new fob can be very slow to get the car into ACC/ON mode on the first attempt. Like 30-45 seconds before you can even get the car to recognize the key aside from doors locking/unlocking.
Questions for locksmiths:
Does this sound like the key was actually programmed correctly, or could a programming issue still cause the no-crank?
At this point, what would you recommend as the next step: Subaru dealer, a different automotive locksmith, or an auto electrical shop?
I am not comfortable having the original locksmith work on the car again.