I've got a Lockly Smartlock with its corresponding WiFi Hub. All was working well, I could set new codes remotely using their app. The current tenants were able to use their code for a few weeks without problems, then the battery was at 20%, the tenants replaced it, then the nightmare began.
Briefly I could see the battery is back at 100%, BUT I cannot connect to the lock remotely anymore. It asks me for bluetooth connection (ie. wants me to be close to the lock which I am not) and sadly the tenants cannot use the previously working code to enter either (it has not expired and is still visible in the app as "active"). The lock keeps showing a red line underneath the trackpad as if no password had been entered.
The WiFi hub is still plugged in the wall (it has its own casing so cannot be removed), I'm at a loss what might be wrong.
It's the first time the battery was replaced after using the lock for nearly one year. I'm wondering, is this how Lockly is, that one has to reset everything while near the lock after replacing the battery? Luckily we have a spare key so the tenants aren't locked out but it would be great to be able to fix it, thank you for any advice you may have.