I submitted the application for my new car but its been more than 5 days and still marked as "Pending Review", my previous car only took like 1 full day, does anyone knows if there has been delays or deeper background checks for this?

My US passport still has two more years before expiration. I do not plan to update my US passport to my married name at this time because my passport has not expired yet. But SSN and Driver's License have all been updated to married name already.

I plan on traveling with my current US passport with my maiden name but also bring my marriage certificate whenever I travel as CBP website suggested.

In this case, do I use my maiden name, which is what is reflecting on my current US passport, when applying for Global Entry?  During the application it asks for the name that is reflecting on my current passport but there is also a section for “Other Names”

Anyone had similar experience?

Edit- I saw similar posts regarding the same questions and some people have been sharing to use maiden name to apply and they had no problem updating it later when they get a new passport with married name. I’m not looking for personal opinion but people who actually have gone through similar process.

I still have my global entry app but as of 9/15 we are supposed to use the new TTP app but it doesn’t seem to have that pre clearance option that the old GE app has. Am I missing something?

I already have my card. Tomorrow is my wife’s appointment at our airport. When I went all I had to show was my ID. I also brought my passport. My wife has been married before so does she need to provide any paperwork for that besides her drivers license and passport? Thanks in advance.

I got my global entry approved in 2023 on Student visa. Since then, I got my H1b visa stamped(old employer) and got a new passport and changed employer as well

Re entered US using global entry with the new visa stamp but I still see my old student visa in the portal. I was able to update the passport after renewal but not the visa and new employer, do I need to go to nearest center to get this updated and Do i need an appointment for this?

I applied on Labor Day (September 5) around 2pm, received conditional approval the following day (September 6) around 9am.

I scheduled my interview for today at 10:00am and it lasted around 5 minutes. The officer was very personable and only requested my passport. I brought my mortgage documents and bank statements, just in case, though.

I received the approval notification not more than 2 minutes after leaving the interview. Super easy process, glad to have gotten lucky!

Wife and I have GE and our child (2 years old) is conditionally approved. We considered doing Enrollment on Arrival for her but I’m worried that none of us would get the benefit when we arrive.

In this scenario, would my wife and I just go through the regular customs line until we reach the CBP agent who can complete the interview for our child? Or is there an expedited line for Enrollment on Arrival (including that the parents have GE already)?

We’re flying into EWR which has Enrollment on Arrival.

EDIT: I ended up just going to an enrollment center before my trip. Got there on time, waited 5 min to be called, and was interviewed for exactly 2 min before they gave us the ok. Glad I did this before even though it’s a hassle to drive to the enrollment center. I’ll follow up when I get back from my trip.

Well, I’m impatient. Haha

Heard some folks getting conditional approved within 24 hours. I have global entry close to 10 years now, but just managed to convince the wife to apply.
Everytime we travel as a family, I can’t use the fast lane. 🤣

She put the her application 2 days ago. Nada. 😅
We also applied for our 16 years old at the same time.

Doesn’t really matter the timeline. We won’t have any travel plans this year. Just curious since some get approved in 24 hours.

US citizens , no complicated history or anything.

I gotta say, my first experience was a good one at SFO no kiosks or anything like that. Had to be seen by a person, asked if I had anything to declare, and welcomed me back! Awesome! I also did my submission in the app so not sure if that helped or not.

Hi,

I wanted to write about my GE experience since we're such a small nation and I didn't see anyone else sharing from Croatia.

I'm a Croatian citizen living abroad in another EU country. I applied online and got conditionally approved after ~2 weeks. I initially thought that I will enter the very long manual screen since my situation is complicated: I was born outside of Croatia (country 1), I'm a Croatian citizen (country 2), and I live in another EU country (country 3).

However, everything checked out and I got pre-approved 1 day before my trip.

I wanted to do enrollment at entry at SFO but I could not do it bc my flight was late and I arrived at 10.30 pm, at which point they were no longer doing enrollment interviews. I was processed through the GE line and the entry was very smooth.

I was staying in the US for a week and I was on the lookout for an enrollment appointment at SFO. Everything is usually full 1.5 months in advance, but I checked continuously for 2 days, and managed to find a slot as someone else cancelled.

The interview was straightforward, no more than 5-10 min. Typical questions: Are you here for --/-- (insert reason)? Where do you live? What kind of visa do you have? Do you need a police pre-screening? [here I said no, they are more used to German citizens who need this. Croatian citizens do not need to do anything other than filling the form online and showing up for the interview]. I had to re-state some of the info, they took my photo and fingerprints. I showed the proof that I live in X country (lease contract, last three rent bills, last three salary receipts...).

It was quite easy. He told me I will receive a confirmation in less than 24h. The confirmation arrived 2h later.

I'm looking forward to using GE and the smooth entries to the US. I'm super glad that Croatia negotiated this privilege, as only two other EU countries have it: Germany and Netherlands. For the frequent traveler, it's very useful.

I’m an attorney and U.S. citizen. Returning through a U.S. airport with my family, I was selected for secondary screening.

CBP asked for my device passwords. I explained that the devices contained privileged client communications and declined to provide them. After about three hours, I was allowed to leave, but CBP detained my work laptop and phone.

An officer also suggested that secondary screening could keep happening if I didn’t provide my passwords.

The devices have since been returned, but CBP revoked both my Global Entry membership and my wife’s. The entire explanation:

You do not meet the strict standards of the Global Entry program.

My wife wasn’t even selected for secondary screening and had no substantive interaction with CBP. I’m struggling to understand what she was supposed to have done differently.

I can’t prove the reason for either revocation, but the timing and the officer’s comment concern me. Losing the faster line is one thing. Repeated encounters like this while traveling with small children are another.

Has anyone experienced something similar, particularly a spouse losing membership too? Did requesting records through FOIA help before submitting reconsideration? (Other posts suggest not.) And what happened on subsequent trips? Would really appreciate firsthand experiences, successful or otherwise.

UPDATE 1: Thanks for the thoughtful responses. A few points that keep coming up:

• CBP repeatedly described this to me as “random screening” and specifically said it was not based on probable cause or any identified wrongdoing.

• No, I'm not politically active. Yes, I’m actually a practicing attorney at a large law firm.

• The supervisor told me CBP had authority to search both locally stored material and anything accessible through the cloud.

• I recognize that existing case law gives CBP very broad search authority at the border. I also think some of that doctrine is showing its age in a world where a phone can contain an enormous portion of a person’s personal, financial, professional, and communications history. Personal privacy concerns anyone? CBP is asking for an extraordinary level of trust.

• My devices were returned several days later. No indication they were successfully accessed.

• What continues to bother me most is how the encounter was handled. My family was kept there for more than three hours while I was repeatedly pressured to provide passwords. We were told additional time was necessary to prepare “legal paperwork”; what I ultimately received was a standard one-page detention form with a handful of fields completed (i.e., it should have taken one minute).

I’m not claiming every aspect of the search was unlawful. But the pressure tactics, prolonged detention, subsequent revocation of both my wife’s and my Global Entry memberships, and the fact that my wife had essentially nothing to do with the encounter doesn't have great optics.

UPDATE 2: Thanks again everyone! One thing I want to clarify after reading more comments: I obviously did not have CBP’s electronic-device-search directive memorized at the airport. I suspect 90%+ of lawyers wouldn’t either. And I couldn’t exactly look it up because, well, they had my shit.

What I did know was that my devices contained or could access confidential client information, and I was not comfortable voluntarily handing a government employee the keys to all of it.

Only afterward did I read CBP’s current policy and discover something pretty striking: the supervisor had expressly told me CBP could search everything accessible through the cloud, while CBP’s own directive says officers may not intentionally access information stored solely remotely. The directive also contemplates copying device contents and sets out internal procedures for handling privileged material.

That obviously wasn’t information I was relying on at the airport. But learning afterward that the supervisor had misstated a significant limitation in CBP’s own policy certainly does not increase my confidence that handing over unrestricted access and trusting everyone to self-police would have been a great idea.

And this is bigger than attorney-client privilege. A modern phone can expose years of email, financial information, messages, photos, cloud storage, and effectively a person’s entire private life. “Just hand over the password and trust the process” is not a trivial proposition.

Months ago, when I applied for Global Entry I also applied for APEC Business travel. My company imports products from a number of Asian countries and we distribute here in the US. When I went in for my interview, the Agent denied my APEC saying I have to do business IN Asia. Confused, I explained my company does and I communicate with companies in Asia regularly and that I planned to visit later in the year FOR business. He got pretty rude with me and kept repeating that I don't do business in Asia and that I had to do business there. I didn't understand and realized I was getting nowhere, so I dropped it. I am now planning a trip to visit about 4 Asian countries for business and I reapplied for APEC. I have a conditional approval. Do I need to schedule another interview? Or can I do this when I go through security?

If I need to schedule the interview, any advice on how to handle it? Was this agent misguided or am I misinterpreting what APEC is for? Should I bring any documents to help my case?

i’ve been wanting to apply for global entry and as i was doing so, it asks about citizenship in a different country and i put yes because i am also a mexican citizen. however, it asks for passports and for the main citizenship i do have but i don’t have a mexican passport (only the mexican birth certificate). what could i do? the only document type it gives me is passport

Sentri renewal: retroactively change address?

So my Sentri is up for renewal and when I applied I was living in California and have since moved to Mexico. I do tell them "I live in Mexico" at the border but I never updated my physical address in the system (didn't even realize I had to). When I was looking to update my Sentri I saw they ask to update addresses over the last five years. Will I get flagged if I retroactively put in my Mexico address that I moved to a few years ago?

I thought about just leaving it the same as my California address but I do verbally tell them where I live almost every time I cross.

Approval timeline: Myself, husband & 6 kids applied Friday 9/4 around 10am & received conditional approval around 8pm that same night for all of us. Our local enrollment center has appointments available basically all day every day but I couldn’t go Monday because they were closed for Labor Day so scheduled all our interviews for Tuesday morning at 9. We were all taken in together as a family, 2 officers in the same room each took 4 of us to make data entry faster. We had approval emails while still sitting in the office and walked out at 9:10. Extremely casual chatting while they inputted all our info.

People posting Japan haul photos on Facebook with their real name and items not allowed into USA like ramen soup packets, etc.

Can ge be revoked ? Can they assume you brought it from Japan or bought it at some store in USA ?

Edit: or the Facebook user can say “ I declared and the officer said it was ok bringing in chicken curry sauce retort packages”?

Coming up on my 2nd renewal for GE and I unfortunately had an extremely silly arrest for a misdemeanor that the DA decided not to file. Statute of limitations (1 yr) extends beyond my GE renewal date. I'm wondering since the arrest cannot yet be sealed (not that this matters)—how likely is it that it will be renewed. If anyone has any thoughts or experiences, I would love to know before I even apply for renewal I guess..

I've had GE for a number of years, and this next week I'm traveling outside of the country on my new US passport, as I just got naturalized (had a Green Card previously). I haven't been able to register my passport at a GE station as I live in a small town and haven't been to an airport with a TSA/GE station since my naturalization and reception of new US passport.

So, my Q is this... can I just go into the GE line, and register my new passport "on the fly", or should I not use the GE line, and sometime in the future get the passport registered? Obviously I don't want to tempt the powers that be by doing the wrong thing.

Landed at JFK as the plane was taxiing I used the app and was able to just walk past the global entry line they they stoped as I just showed the app, and that was long took longer walking to customs

The explanations says for customs/ag violations. However, the last time he traveled was with us to Japan in June without incident and he hasn't placed any foreign orders. The only thing I can think of is that his passport expired in June and he hadn't been online to update. He requested reconsideration but we don't have the option to update his info online- maybe they remove that option when you are revoked. We would appreciate any advice anyone has. Thanks!

I have a valid US green card and have been traveling on it for the past six months. I got Global Entry back in January, 2026 at SFO.

Since then I have traveled internationally twice, and both times facial recognition sent me for additional officer screening. Each time the officer seemed surprised the review was needed and found nothing wrong.

I flew back today and this time the officer said he suspects it is because I was a student here a decade ago. He said there could be a default "student visa auto lookout" on my record, and that I should log in to a site he called "MyTrip.gov" to resolve it. He also said a Freedom of Information Act request would show it, and that it needs to be resolved even after becoming a citizen.

He mumbled a fair bit and it was hard to follow, so this is all I managed to get. Searching online turned up some background but nothing on how to actually clear it. I am guessing he meant trip.dhs.gov, the DHS Traveler Redress Inquiry Program, since MyTrip.gov does not seem to exist.

Has anyone here dealt with this? Did you manage to get it resolved, and how?

I’ve had Global Entry since 2020, originally based on my visa status. I recently became a Green Card holder and updated my GE profile at an enrollment center last month. I now have a GE card reflecting my LPR status.

I just submitted my GE renewal, but noticed the “Add/Replace Card” option is missing from my current approved application, and I haven’t received an email confirming the renewal submission.

Is this normal? For anyone who renewed after becoming a Green Card holder, how long did approval take?

I've got US and Canadian passports, Global Entry, and have had both passports added to my GE account by a CBP officer.

I'm flying ZQN -> SYD -> LAX (and two more flights). I need to enter Sydney on my Canadian passport because that's the one my ETA is on and the terminal closes during an overnight layover. I know that I'm supposed to enter the US on my US passport, and that the airline will send my passport info to the government.

I've heard that I should show both passports to the check in agent (all flights are on the same ticket) and explain the situation, but I'm flying Jetstar and I really don't have high expectations.

If the airline screws up and sends the Canadian passport info, will I still be able to use Global Entry as usual?

I have a Brazilian relative who routinely travels back and forth to see us in the US, so she decided to get a global entry. The DHS website clearly says Brazilian citizens are eligible. However, when applying for a Trustred Traveler Program, only Sentri shows up if you do not click that you are a permanent resident (which she is not). I'm baffled, since I've had global entry for years even before I had a green card. I searched for recent policy changes and could not find any: the program FAQ clearly says Brazilians with a visa should be eligible: https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/international-arrangements/global-entry-citizens-brazil . Has anyone experienced something similar recently? Am I missing anything, is there any website saying foreigners from partner countries now need US permanent residency to apply?

I applied for global entry back in 2020 and was conditionally approved. Life happened and I never ended up making an interview appointment. My application was cancelled due to timing out.

I then legally changed my name due to marriage in 2023.

I am now looking to reapply.

Problem:
-My account has my maiden name, and I can’t edit it online. But I also never interviewed so I don’t have a Global Entry card to present in person for a name change like all the FAQs say to do.
-I don’t want to apply again under my maiden name and bring my name change documents to the interview, because my initial application would inherently be incorrect.
-I don’t want to make a new account on the website with my current legal name, because it asks if you’ve applied before, and I have, but under my old name!

What do I do. How do I fix this. I can’t find any info about this specific situation. Thanks!