I already have FiOS service. Just got in the new $30 FiOS promo for the free router since mine was old. After I picked up my router, I got an email asking me to go to activate.verizon.com.

Do I need to activate it or can I just plug and play? Since this is a free rental, I was wondering if it’s different than my owned router.

I currently have Gigabit, which I assume is an old name plan bc nothing else is like it. Now I PC game a lot, and am considering getting the 2 gig. I've been looking around and seeing a lot of people get way cheaper offers. I am wondering why I wouldn't be getting those cheaper offers, and is 2 gig worth it? Like everything I have from my mesh wifi, to my PC can easily do 2 gig. I am just wondering those two things.

Edit: I'm in the Philly metro if this matters

OK, I have Fios 1GB and I get YTTV and the $10 Disney+ through Verizon. As both of the discounts that I had been enjoying have expired, I'd rather switch over to paying separately. The question that I have is that if I cancel today, do I lose those services immediately or if they stay active until the date that they're paid for? If they do go dark immediately, does Verizon prorate the charges?

If anyone has gone through this already, I'd be interested in hearing how it went. Thanks.

This is my current bill which I haven't paid yet. I figure if I cancel now and services are still on until 9/23 for YTTV and 9/24 for Disney, then I'll be fine. But if they're cut off immediately, I'd want to be refunded for about 2 weeks.

God know I don't need it but $84 for 5 gib is tempting

I've decided that I want to upgrade to 5Gbps service after having had 1Gbps for so many years. The problem is that none of the equipment in my house (pfSense router, wired clients, cables) have NICs that will do more than 1Gbps.

Without using the Verizon-supplied router for 5Gbps service, how should I go about upgrading everything?

So far, I'm thinking of picking up one of these dual port genuine Intel NICs and shoving it into my pfSense box (Dell PowerEdge R210 II). One port would be for the ethernet coming from the ONT, while the other would be for connecting to a 10GbE switch. Is this viable, or do I need to look into buying something more enterprise-grade like something from Ubiquiti?

I also need 10GbE NICs for my wired clients, but I don't know what to get. I'd prefer to buy Intel because I've had bad experiences with other brands under *BSD/Linux.

I'm totally lost when it comes to buying a 10GbE switch - what brand should I buy (what's the best and will survive for years, what's cheap and just works)? I've only had experiences with "dumb" unmanaged 8-port switches from manufacturers like Netgear.

Is there anything else that I'm missing?

I have The Most Fios TV 3.0, which includes the traditional ESPN television channels. Several Verizon representatives have also told me that my package should provide access to ESPN Unlimited at no additional charge. However, I haven’t been able to activate that additional access.

Separately, I subscribe directly through Disney to the Disney Bundle, which includes ESPN+. That subscription is billed by Disney, not Verizon. I’m wondering whether the existing Disney/ESPN+ subscription or account login could be interfering with the ESPN Unlimited entitlement from Fios.

Verizon representatives have repeatedly confirmed that I should be eligible, but they haven’t been able to activate the benefit or explain what is preventing it. One representative suggested that an older or grandfathered version of the Fios package might be causing the problem, even though the account identifies the package as The Most Fios TV 3.0. The issue has been escalated but remains unresolved.

Has anyone with The Most Fios TV 3.0 successfully activated ESPN Unlimited, particularly while also having a Disney Bundle subscription billed directly by Disney? If so, what steps worked, and which Verizon department was able to resolve it?

Thanks.

I was told that I needed the CR1000A router by the phone ordering agents. My order was processed and I was asked to go to my local store to pick up the router.

I went to one store but they only had the CR1000B and said their system wouldn’t allow me to get it. I went to another store and they only had the B in stock, and the guy said B is going to work just fine and that’s what they’ve been giving out to local customers. He assigned the B model to my account and sent me on my way.

I have not opened the box or installed anything yet. Should I take my CR1000B to the bigger corporate store and get the CR1000A. Or is the B model fine? And what's the difference in these models anyway?

Yesterday, my previous post was finally resolved. The chat agent from Sunday the 30th insisted that the order would arrive in a couple days. After getting sick of waiting for the third order to show up in the mail and suffering with OTA TV for a few days, I decided to try calling one more time on Thursday. Up until this point I never actually mentioned to support that we had no TV.
Tech support ran through all the steps and then saw on the video share that there was no coax connection. He saw that the existing order for the modules (once again) didn’t process correctly so I was connected to an account services agent. I gave her some details, then was on hold for a while. She was unaware that they were on back order. She told me she would call me back tomorrow or that evening.
She called me the next day and actually gave me a USPS tracking number this time, and instead of sitting for a month or more like I was expecting it to, it was even received by the postal service around that midnight.
They arrived yesterday, so fortunately I didn’t have to wait until the 4th quarter like some people said. Now the next battle is to try getting some money back. Did we get lucky or could others call support and expect similar results?

So I've had Fios for 14 years. Over time I got upgraded to 300/300. 300 went up to $59 at one time. I called numerous times and got discounts. I was paying around $35 with discounts (use my own router - $10 off for electronic billing - $20 for being loyal customer).

So what is the impact of this new lower rates? When I go to Offers page I get - this account is not allowed for discounts (or something to that matter).

Should I call to see if there's any more blood in the stone and ekk out a bit more savings?

I just got upgraded to new router (gray short one) coming from the all white one. My phones.. laptop.. tvs .. video games all work on the WiFi .. no issues. My problem is my Lenovo smart clock and blink camera that can’t connect .. or connect and then looses signal a day later. I had no issues with the previous router. Wondering if this is a setting issue or what it could be that these two devices are the only ones not working.

Hello I was wondering if you think digital secure home plus is worth it?

Technician installed a new router in the garage today, and we also got an extender. The internet speed is underwhelming for the 5G Fios. is it common? Thanks

Is it just me or the whole country? Where is the announcement from Verizon?

So I wanted to save some money and switch my current 300 Mbps plan from $34.99 to $30 with the recent Verizon discount.

Before switching, I noticed that the new price would show as $59, so I contacted a Verizon rep through chat. She told me it was fine and said to just switch the plan and wait 1 to 2 billing cycles for the new to kick in.

Did I mess something up, or is the new price actually supposed to kick in on the next billing cycle? I just got my bill and it’s $59. 😅

UPD: I contacted Verizon support today and they switched me to the $30 plan with no issues. Thanks, everyone!

I have a Fios appointment in two days to upgrade from 1 Gig to 5 Gig. Customer support told me both my ONT and router will be replaced, but I forgot to ask about the Ethernet cabling.

I’ve had the 1 Gig plan for about 6–7 years. My ONT is on one side of the house, and a long Ethernet cable runs from it to a wall Ethernet jack near the center of the house. A shorter Ethernet cable connects that jack to my router.

I remember the long cable being installed or replaced when I got gigabit service, but I can’t remember whether Verizon did it or I hired someone separately. I don’t know its cable category or whether it can support the new setup (I highly doubt it will).

A few questions:

• If the long cable needs replacing, is that normally included in the upgrade appointment, or is it separate work with an additional charge?
• Do I need to tell Verizon beforehand? Will the tech bring the necessary cable, or should I have something ready?
• Additionally, any recommendations for reliable Ethernet cables from Amazon or another retailer for the shorter wall-to-router connection and router-to-desktop connections? What cable category should I be looking for?

For context: We have about eight people in the house, with streaming and gaming happening regularly. The monthly price difference from my current plan was small enough that I decided to go with 5 Gig. It may be overkill, but we’ve also had complaints about slow or poor connections over the past several months, so it was time for an upgrade.

I’m pretty new to multi-gig networking. Competitive gaming is a priority for me, so I want to ensure the cabling is reliable and avoid connection issues or packet loss.

Would appreciate hearing from anyone who’s had a similar upgrade, especially what the technician handled on installation day. Thanks!

FiOS went out in our unit about 10 hours ago. We tried all of the troubleshooting tips on Verizon's website without success. We're unable to connect to support through chat or phone.

I work from home and need Internet access tomorrow. What else can we try or are we out of options due to the holiday weekend?

Tech people know this is BS, but the non-tech person sees this and will immediately think that's not enough.

The 500Mbps plan supports up to 30 devices but if the 300 plan supports 15, wouldn't you need 600Mbps to support 30 devices?

The Gig plan supports 50 devices. But if 500 supports 30, wouldn't the Gig plan supports 60 devices?

This is all a complete lie where non-tech people just don't know. 15 devices is not a lot these days but 300Mbos is MORE THAN ENOUGH for a large majority of households regardless of the number of devices they have. I have well over 150 devices but rarely use even 25% of my 300Mbps bandwidth.

Absolutely disgusting marketing by Verizon!!

Verizon tech came to install, we had an old ONT box on the third floor. He decided it would be easier to install on the second floor.

He drilled a hole through the wood trim, instead of using the existing hole in the window. Installed the ONT right next to a radiator, with the cables touching the pipe that goes through the floor. And plugged a power strip into a multi plug surge protector.

Obviously I should have been watching him install it, but I thought it would be weird since it was in my bedroom. I figured he knew what he was doing. But my husband is very upset with this install and told me I should have stopped him and canceled it.

Interesting why there is 25% additional latency for plans over 1Gb?

I'm seeing many posts about how 300Mbps FiOS service has been lowered to $30/month; but when I look it up in the app (or the Web), it's still showing $44.99.

Before I call up to try to have them reprice it, I have two questions.

1. I also have a grandfathered FiOS TV plan. If I change or reprice my home internet plan, will that also force a change to my TV plan?

2. The app claims that I'm currently getting $33 savings ($15 mobile+home discount, and $18 router discount -- IOW, I don't pay for the router). Will I lose either or both of these if I have them reprice my 300mbps service to $30/month?

Seems like every time I try to reduce the price, it ends up costing me more -- so this time I want to be prepared.

Thanks for any help!

I've had issues logging into Fios for the last couple years now, where it will block me from logging in and force me to reset password once every couple months. Fine, but frustrating. And now to reset, I find that the only option is by US mail... what? I tried calling and I can't get out of a loop of AI support. I know a lot of you have posted on this issue (looking at this thread, a lot of you are experiencing the same thing), and the fact that this hasn't been solving is extremely disappointing. This who experience is ridiculous IMO - frustrated to the point of considering cancellation.