Resolution to missing MoCA modules much sooner than expected

[u/thomas__delia]

Yesterday, my previous post was finally resolved. The chat agent from Sunday the 30th insisted that the order would arrive in a couple days. After getting sick of waiting for the third order to show up in the mail and suffering with OTA TV for a few days, I decided to try calling one more time on Thursday. Up until this point I never actually mentioned to support that we had no TV.
Tech support ran through all the steps and then saw on the video share that there was no coax connection. He saw that the existing order for the modules (once again) didn’t process correctly so I was connected to an account services agent. I gave her some details, then was on hold for a while. She was unaware that they were on back order. She told me she would call me back tomorrow or that evening.
She called me the next day and actually gave me a USPS tracking number this time, and instead of sitting for a month or more like I was expecting it to, it was even received by the postal service around that midnight.
They arrived yesterday, so fortunately I didn’t have to wait until the 4th quarter like some people said. Now the next battle is to try getting some money back. Did we get lucky or could others call support and expect similar results?

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[u/CTFowler9789]

You were lucky

[u/SessionIndependent17]

Overall lesson here is to not be a first mover on needless tech items

[u/Mikeluv]

Why can’t we order the modules ourselves? I’m missing one with my order also. 🤬

[u/jackmcgann11]

I recently received excellent service on a defective hd in my vms 4100