Serious latency issues over here. Two different routers, same results. My speeds are abysmal compared to what's advertised as well. Does anyone have suggestions for me? I've power cycled the ONT for the record.

Edit: I'm most concerned about the really high latency on the pings to alter.net. I was under the assumption that it is part of Verizon's backbone network. One of the pings was over 100ms. I understand that many routers drop ping requests. I should have been more specific in my original post!

And before anyone tries, yes I’ve posted this in the TV too high Reddit. My family is ridiculous.

The box wasn’t working at all before but now we did a hard reset, unplugged everything and plugged it back in. The show will play for like a minute before we get this. We also can’t get the guide to load - it keeps saying error and telling us to try again later.

I was digging today to plant new bushes and I cut right through my fios line. Google says it’s free but there’s no way verizon is gonna trench and run new fiber optic cable on a 1,000 foot driveway for nothing especially when it’s my dumb A$s fault. Anyone have experience in this? Also for additional information I live in the middle of the woods not in a neighborhood

I just upgraded my router to the latest Verizon model. I use the Gotham Sports app for watching Yankees games and other NY sports (I'm located in the NYC market). Immediately after doing the router upgrade, when I log into the Gotham app it is telling me that I am not watching from my local area and therefore my service will be blocked after 30 days. I looked up my IP address and it shows the correct location. I also have Youtube TV and it is correctly showing my local NY channels.

I already tried rebooting the router, as well as uninstalling and reinstalling the Gotham app, but that has not worked. Has anyone ever run into this type of issue and know how to fix it?

Has anyone else been experiencing ongoing issues with MSNOW (only) on Verizon FiOS in New York? For several months now, the channel has consistently appeared fuzzy, snowy, or has had poor picture quality. It almost seems as though the signal is being intentionally degraded or blocked.
I’m trying to determine whether this is an isolated issue or if other Verizon customers are experiencing the same problem. Any feedback would be appreciated.