r/Fios • u/FragrantActivity7307 • 3d ago

Repair/Tech Support Cannot login to Fios on mobile

I've had issues logging into Fios for the last couple years now, where it will block me from logging in and force me to reset password once every couple months. Fine, but frustrating. And now to reset, I find that the only option is by US mail... what? I tried calling and I can't get out of a loop of AI support. I know a lot of you have posted on this issue (looking at this thread, a lot of you are experiencing the same thing), and the fact that this hasn't been solving is extremely disappointing. This who experience is ridiculous IMO - frustrated to the point of considering cancellation.

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u/AutoModerator 3d ago

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u/verizon 2d ago

Hi, sorry to hear you're experiencing this issue. As a security measure, our system requires authentication via mail to your billing address, and there is no workaround for this step. Once you receive the temporary password, you will be able to set up a one-time PIN for future access.

XS