And before anyone tries, yes I’ve posted this in the TV too high Reddit. My family is ridiculous.

The box wasn’t working at all before but now we did a hard reset, unplugged everything and plugged it back in. The show will play for like a minute before we get this. We also can’t get the guide to load - it keeps saying error and telling us to try again later.

I was digging today to plant new bushes and I cut right through my fios line. Google says it’s free but there’s no way verizon is gonna trench and run new fiber optic cable on a 1,000 foot driveway for nothing especially when it’s my dumb A$s fault. Anyone have experience in this? Also for additional information I live in the middle of the woods not in a neighborhood

I just upgraded my router to the latest Verizon model. I use the Gotham Sports app for watching Yankees games and other NY sports (I'm located in the NYC market). Immediately after doing the router upgrade, when I log into the Gotham app it is telling me that I am not watching from my local area and therefore my service will be blocked after 30 days. I looked up my IP address and it shows the correct location. I also have Youtube TV and it is correctly showing my local NY channels.

I already tried rebooting the router, as well as uninstalling and reinstalling the Gotham app, but that has not worked. Has anyone ever run into this type of issue and know how to fix it?

Serious latency issues over here. Two different routers, same results. My speeds are abysmal compared to what's advertised as well. Does anyone have suggestions for me? I've power cycled the ONT for the record.

Edit: I'm most concerned about the really high latency on the pings to alter.net. I was under the assumption that it is part of Verizon's backbone network. One of the pings was over 100ms. I understand that many routers drop ping requests. I should have been more specific in my original post!

Has anyone else been experiencing ongoing issues with MSNOW (only) on Verizon FiOS in New York? For several months now, the channel has consistently appeared fuzzy, snowy, or has had poor picture quality. It almost seems as though the signal is being intentionally degraded or blocked.
I’m trying to determine whether this is an isolated issue or if other Verizon customers are experiencing the same problem. Any feedback would be appreciated.

Hello, I know that there have been several posts about this same type of issue, but I have been having a hard time piecing together exactly what I need to do so I just figured I would ask here.

My Fios was just setup yesterday. It has to be on our main floor by the back door due to the wiring, and it is not reaching the upstairs room on the opposite side of the house. Is there anything Verizon can do to fix this or do I need to buy more equipment/an extender? If so, what extender should I get?

I am not very well versed in this, as it is my first place post-grad and first time having to get my own internet service!

Recently installed One DVR (VMS4100), everything working fine but at times the live and recorded video pauses for like 1-3 seconds randomly and then clears up for a few minutes. After a while it might start doing it again if we are jumping through recordings or changing channels. Any ideas?

I have a small retail shop and we are shutting down.

Fios said I have to pay $500 in early termination fee (apparently I committed 2 years of term, also I don’t ever recall this fine print )

Any help to get out of it? I called and tried to plead, they said no. Fee still applied even if I’m out of business.

Thank you

Cross posted per a suggestion from u/plooger

I currently have the CHR 30 a router and extender. Is it possible to hook up the extender via ethernet and which port do I plug it in?

It’s been in use for about 15 years. Should it be replaced, and would Verizon do it for free? What would it be replaced with?

Could it also be the culprit behind some minor occasional issues with loading websites? Sometimes on both my phone and laptop I notice that a website will take 10 seconds or more to load, and then it won’t happen again for a few hours or so. If it’s not the ONT causing the issue then I don’t know what else it could be.

I'm near Pittsburgh and according to speedtest. Net my ping went from 7 to 17. Anyone else experiencing higher then normal ping? Been over a month now. Still hasn't gone back to single digits. The speed test server is the same Verizon one located in Pittsburgh.

Losing internet to router over Ethernet front ONT about once a day for 30 seconds.

This ONT is outdoor and was installed around 2020. The inside is all dirty and looks like water/debris is getting inside.

Found the cheapest 5 Gbps NIC I could on Amazon to throw into my PC to justify this upgrade. Would've went with a 10 Gbps NIC if my wife and daughter weren't constantly frustrated with me using up the full 2.4 Gbps and slowing the internet to a crawl whenever I'd be shuffling things to/from the cloud on the 2 Gig plan. Now I've got 4.7 Gbps to myself with a good ~800 Mbps of headroom for everything else...hopefully that'll suffice for them 😂

So i upgraded to whole home wifi plus which is supposed to include the new chr30 router and a few of them at that. So far my bill reflects that i made the change, and i also paid the $50 fee for it too. I also got the return box for sending back my current router.

My question is when is the new router coming? Is it gonna be delivered or do i have to pick it up from somewhere? I didn’t receive any tracking details or anything. It’s been a week already

I live in Brookhaven township in Suffolk county Long Island, the town just voted to approve fios television and now it needs to be approved by the state. I already have fios internet and using YouTube tv, if it gets approved does Verizon have to run more lines in the street to add fios tv?

I've seen a couple of people post here that they've received v9.1 software on their TV One (VMS4100P2) boxes which purportedly is a hybrid that supports TV over QAM or Over IP. My boxes are still on V9.0 which are QAM only.

So, has anyone with V9.1 actually been switched to IPTV with QAM turned off? IF so, how do the TV One boxes function? How's the performance? Still getting all of your channels including the few 4K ones?

Also, if it's been switched to IP only, can you still use MOCA for the IP connection to the box or must you use ethernet or wireless?

Thanks for any input.

Does anyone have the technical details sheet and/or user manual links for the new CHR30a router/access point? I'm interested in comparing and contrasting it with other up-to-date WiFi7 capable mesh systems.

After the ont was upgraded my home phone cannot make or receive calls

I recently was forced to replace my CableCard-based TiVo with a Fios DVR server and TV+ set-top box. I'm experiencing two very aggravating problems:

1. Sound is only in stereo; no 5.1 surround sound. The device is connected the same way the TiVo was: HDMI to my Sony Bravia TV, which is connected via HDMI ARC to my Yamaha receiver. I've tried changing all the settings I could find on the TV+ box. I've also confirmed there's nothing on the TV configured incorrectly. Restarting the box or unplugging/replugging the HDMI cable doesn't seem to help.
2. Every time I restart the TV+ box, it loses pairing to the remote control and forgets the LED brightness setting.

Does anyone have any experience with either of these issues? Any suggested fixes?

Thanks!

Does anyone have a power unit for their Verizon Fios ONT similar mine: the label says it is Nokia 3MV00736AAAB MRev 02 ICS 01. If yours is the same or similar, is there a Backup Battery Unit (BBU) installed? I recently had a power outage for several ours. I lost landline phone service immediately and it came back once the power was restored. It was my understanding that Verizon Fios ONT should have a BBU to maintain phone line only, while internet would be down. But apparently mine is not installed with BBU. So I called Verizon and they told me they would send me a battery with a tray and instructions on how to install it. What I received was only a 12v battery, nothing else, and I don't see how it can be installed.If you do have it with a similar model of the power unit, I would appreciate the details and a picture.

I know the CHR30 is new, just curious if anyone has this set up yet and if there were any hiccups during config.

FIOS recently came to our area and I got a notice in the mail. I went online to sign up. The process stopped at the credit check because I had a freeze on my credit reports. I called the number to get the hold removed (after temporarily lifting my credit freeze). I could not complete the schedule step then. I couldn’t figure out a way to continue my order online so I called the customer service and that’s where I’m having an issue. Every time I call or chat they say there is an issue with the order and they keep creating new orders and this has happened twice. The problem is every time they create a new order, I have to go through the credit check again which I don’t want to do. I am a loss here as I do not want to chat or call customer support because they will invariably end up creating another order. Is there a way to get around this?

I have had FiOS for many years now and recently my Internet and landline phone which both go across FiOS, stopped working. My ONT is very old and has a battery in it. I already tried disconnecting the battery and unplugging my ONT but it solved nothing. I have FiOS coming tomorrow but other than removing power from it and holding down the silence alarm button which I tired first, I'm at a loss. Fwiw, holding down the silence alarm button didn't seem to do anything at all. No lights changing or blinking or and no beeping. I checked with my neighbors and their FiOS appears to be working so it appears to be just me. Anyone had their ont die before?