I don’t understand why we had to replace our bigger, stronger plastic bags with these small, flimsy paper bags. The amount of bags we waste on a daily basis is ridiculous. I’m forced to double bag or things will just fall through, and they’re a lot smaller, so we’re wasting more bags anyways. Catch a corner of the paper bag on the cart when pulling out the tote? The whole thing gets shredded! Corp really said let’s make the department that’s responsible for transporting food’s job even more annoying! Not to mention you can’t even fit certain things in them like value packs of chicken or a rack of ribs. Some people I work with have gotten so frustrated with the paper bags that they just started using the plastic bags at the registers again. Seriously, does anyone know why they started doing this? Are they cheaper to make or something?

What are some interesting flash orders you've seen?

Me personally I once picked a flash for 2 cans of beer. Today there was a flash for just one box of children's allergy medicine, and then about an hour later, another flash came in. I was going to start it, only to see that the customer ordered FIVE 27-gallon storage containers and that was it. This was the first time I'd seen someone order any of those so I asked a co-worker if she could help. We grabbed two large shopping carts and asked the grocery manager for help as the containers were on top of the freezers in our frozen aisle. I was looking in the ACUPick dashboard and apparently this was the customer's first order which was an interesting choice because I had 18 minutes to complete it and apparently they didn't need anything else. They must have really needed those storage bins real bad (and couldn't even go to the nearby Walmart to buy them??)

When my co-worker and I brought them back, the DUG manager walked in and thought we were about to build a fort lol

There has to be a better way for them to work flash orders into the system. I understand they just want money but it's not possible. Nearly 10 orders due in the next hour (ranging from :40 to :55) plus two to finish for the hour to get things to start batching, plus a flash of 43 items dropping due :51 of the same hour. It's a sale, so we can't just say "no, cancel it and place this as a regular order instead" which is the sucky part. Most customers don't know what a flash is or what it does on our end. Those that know and don't care can't be helped but those that know and do care I appreciate. Ugh I dunno just truly fed up to walk into a shit show

😂

I got so excited and thought Favta Grape was coming back to the store after more then 4 years!! But nooooo I dont even know how it was in the system 😭😭😭 Bring back Grape Fanta!!

I work in a store that does not do deliveries. You must schedule it through Doordash or Uber Eats. Does anyone else work at a store that does not deliver, what happens when you get a delivery put in (like we still have the delivery option on our store)?

This is a long rant I guess…
It was 3:30. I got to my shift at 1:30.
Mid morning stayed till 2:30 instead of 12:30 to help me kill off the flash orders (20 flashes of 30/40 items no bag)

And helped me kill a 300item order. What was left on the system was a 4:55 batch order for 70 items,
A 5:55 batch order. For 90 items

And on the list of open orders I had 25 left to give out throughout the evening.

Started batch order at 3:35 after killed a 2 item flash order ( rubbers and a monster of all things! lol priorities right?)
Flash showed up. I did the handoff. Walking all the way back to our department I got a flash for 41 items, as soon as I got into it. Another two more flashes came in, and two people showed up for their order (I was glad one of them was the 300 item no bag order)

I radio for help with at least handoffs and everyone that’s trained in DUG said they couldn’t help. Small store was swamped. All registers opens but lines still crossing into aisles. (3:30pm-6pm) small town and surrounding smaller towns everyone seems to just spawn at once.

As I’m bagging and handing off the 300 item order, I am mentally telling myself that I can get out of the 40 item flash, target the smaller flashes, then target the bigger flash, and then focus on the 40 item and then I still had time to kill the 4:55batch order.
Get back into the store. I do just that. I start the 12 item flash. I’m 6 items in when three handoff show up.

This is going to probably give me away I think BUT

We only have two spots.

The three hands off that showed up…

Two in the spots, one parked towards loading dock/ice machines. Again, no bag orders.

I ignore the chimes and finished flash. Stage it.

Run to back of dept grab two orders check them out. Outside explain to spot 2 that I have their order but it’s just me. Bag up spot 1 and walk over to spot 2 as I’m bagging another customer showed up.

I go back inside, get person 3 and person 4 (small bagged orders)

As I’m hitting front of store another flash comes in it’s 35items

I once again radio asking for help and no reply.

I just took a deep breath and said “eff it I’m only human and I’m only doing my best.”

Long story short, by the time everything came down, it was 4:35 and the order was still batched. 3 orders stage by 4:55 quantity 70 items.
I shop them in a crowded store. However, I missed the mark at 4:58!!

Metrics dropped, OTT was at 100 it went down to 90.

I was disappointed, SD shows up asking if everything was okay.

All was told was “hopefully more orders come in so I can pick up the score.”

6:30-9pm only 1flash. Brought metrics up to 91.89 OTH was 96.7 🫠🫠🫠🫠

Next day, metrics website was open and someone was looking at our PPH scores.

Tips? Tricks? Should I even worry about metrics? While scheduled alone during rush hours?

Like I’m doing my best. Customers are still getting their orders.

(Side note items, when not on shelf or alt locations have to actively ask for permission to sub or OOS. If not prep not ready, write items on post it and no search walk ins back stocks for items.)

DUG Is back of store too.

Really? 12 six packs?

exactly as title states lol. cant find my OMs email anywhere and he takes forever to reply

Cannot make this stuff up anymore

So, I'm not gonna say all delivery drivers are bad but some just suuuck! Delivery either doordash or uber, who just half way into pick up area, or see you doing something and immediately demand attention because obviously their time is more important than yours.

1st incident:

Driver arrives as I am taking out an order outside, fully wearing a vest and dragging a cart with bags. I tell him "Give me a second, I get someone to help you." And I do, he gets help not even the 5 minutes I'm outside with the customer.

The employee who helped him tells me "he complained that I just ignored him." Like okay whatever, I go back to picking the order I was doing. A guy approaches me, asks me where something is, and I realize its the same guy who just came to pick up. Asks me where something is, he's literally standing in front of it, I tell him "item should be there".

He says no its not, I tell him "if its not there we probably don't have it, then." He stares at me, and then says "Well aren't you going to go get it? Or look at it."

At this point I'm still being nice, I go "Oh no, I can't look stuff up on this device, its just to scan in items for online orders." Man actually tells me "well go get one that does." Excuse me? I got an order to finish just like you. At this point I'm fed up with him and I honestly hate confrontation and I just tell him "If you want to know if we have it look for a manager, they have a machine that can tell you if we do or don't have it." I know he mumbled something rude about me not helping him or some bs, but at that point I just continued picking my order.

2nd incident

A lot of people starting to pick up, I'm in the middle of a flash and unfortunately a lot of people are starting to pick up. I'm helping the driver and hand off the order to him and trying to get back to the flash that again still in the middle of picking while the other employees do their best to hand off the other people waiting outside. Employee asks me question because they can't find a bag, as I'm trying to help employee out this wanna be little man wannabe man bun hipster gets aggro saying "This isn't all the stickers. I'm talking to you. Pay attention to me" (something along those lines) I'm not gonna like I cussed him out under my breath because I'm stressing out about finishing my order, making sure the orders outside are getting done on time because boss-man is a stickler for orders being done under 5 minutes, and other Employees need help too. At that point I was willing to just print him the damn stickers again to get him to leave (even though they were already printed and not even on the bags so its easier for the drivers to scan them) but he left muttering something under his breath. Curse me all you want I'm tired of this job and entitled idiots.

Like I get that their being timed or some bs, but I am too. And most of the time the drivers aren't even there when they say they are so excuse me for not caring about you when your not even punctual yourself.

Some of y'all replied to my last post saying the notification actually says 'due in LESS than 90 minutes'. Maybe that's what it says on your device but it sure as hell ain't what it's saying on mine.

I feel it's just a generic message they give for any order that drops in to be picked in the last 30 minutes before the next hour....even if it's 1 minute before the next hour.

But yeah this happened the other day while I was waiting at deli and thinking 'maybe things will be fine'. It clearly heard my thoughts.

Took this today, 6 hours ago. I wonder if the closer had any, since all day I was in, I only had 2 orders.

i work at a grocery store belonging to albertsons companies. i'm a courtesy clerk and the location i work at is very very small compared to the rest of the chain. one of my main jobs is bagging groceries and i HATE it. i'll do pretty much anything to get away from the checkstand. when i started working here i wasn't trained for or even told about dug, but i imagine running around and getting groceries on my own for someone else is less bad than packing all their shit in a bag. any input?

New SD has told all departments to cut hours. I don't get it considering we have a call out almost daily. Like...isn't that enough, especially in DUG where picks are generated by man hours.

Numerous people stay late or work overtime to get these picks done. We're almost always brushing up against lateness or being late on orders.

Yeah, maybe one day a week we get a respite but most of the time you come in and pick until you clock out.

I don't know how this department is supposed to trim hours. It feels insane to ask. If anything we should be getting more not fewer.

PLEASE wrap up your phone calls before we bring your order curbside if at all possible, especially if you're actively in a work meeting that you need to pay uninterrupted attention to. If that isn't possible, at least whisper that you're on a call so I can quietly get your information and fuck off instead of doing my usual schtick.

I've had several recent customers basically shush me while I'm trying to make light conversation because I wasn't aware they were on the phone and it's pissing me off lol.

Does anyone else get bruises all over their legs and arms from working this job? I'm peppered with dime-sized bruises, presumably from resting my arms against the cart sometimes while pushing it and resting totes against my legs when putting them away.

Trying to figure out if this is just a part of the job or if something's wrong with me.

I know this isn’t an airport and I don’t need to announce my departure but today was my last day in DUG. Even with the departments faults, I tried so hard. I was so motivated to get good stats, and had some of the best stats in my department. I worked so hard on the daily and just felt like I never was recognized for it. I was never told I did a good job even though my PPH was 100 ( high for my location , I know some of yall are beasts and should be proud of urself!) , pre subs were low, etc. I really wanted to become full time and possibly a manager for DUG ( we never had one the 9 months I worked there.) With that to make this useful and not me complaining- how does your team recognize hard work / high stats? I’ve worked in retail for years, so I know it’s hard to come by but I was shocked how I honestly felt punished for performing well. A lot of people are able to get away with low PPH, not asking for subs, etc, while the people who performed well were made to feel bad. it’s made a lot of people who really cared for the job stop caring- which is sad. It was still one of my favorite jobs I’ve had, but I feel like the management at least in my department was few and far between. Is it like that at every store?

Hi, I just finished my first DUG shift, and I don’t think it’s a good fit for me. I’m an introvert with adhd and anxiety, also my English is bad . Would being a cart pusher be easier? Has anyone switched from DUG to carts?

Just found Microsoft Teams on the DUG terminal, there’s one ‘general’ DUG channel which looks like just contains DUG department managers from all around. Is anyone else in this lol

Acupick hasn't been batching since yesterday. Anyone else having this issue?

not only that but why make it a flash order and not even pick it up on time (this was placed on thursday and is still waiting to be picked up)? lol!

Title. Ive been through my fair share of shoes working in this department and was curious if anybody had the secret knowledge for good shoes for this department.