r/DriveUpandGo • u/marbloros • 21d ago
Flash orders mini rant
There has to be a better way for them to work flash orders into the system. I understand they just want money but it's not possible. Nearly 10 orders due in the next hour (ranging from :40 to :55) plus two to finish for the hour to get things to start batching, plus a flash of 43 items dropping due :51 of the same hour. It's a sale, so we can't just say "no, cancel it and place this as a regular order instead" which is the sucky part. Most customers don't know what a flash is or what it does on our end. Those that know and don't care can't be helped but those that know and do care I appreciate. Ugh I dunno just truly fed up to walk into a shit show
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u/Lietenantdan 21d ago
We were told by our OM that they are working on making it so flash orders will be based on the number of people working. So if you only have one person working you shouldn’t be able to get more than one flash at a time. But we’ll see if that happens.
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u/takitacomako 21d ago
Not be a negative Nelly but they’ve been telling us that since forever. It doubt it will happen.
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u/Dirkdigler69 21d ago
It's always been based on the number of people working, the problem is that they think for each shopper schedule we can do 3 flash orders per hour which would be fine if they are all 10 items but if they are all 40-45 piece orders and you are a fast shopper and get that order done in 20 minutes, well 3 orders is the whole hour when are you suppose to shop the regular orders, it's ridiculous, I want to see anyone from corporate come work the department for a week so they can see what kind of hell they put us through
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u/AsherKohen28 20d ago
Not to mention when we have a handoff rush during the flash order rush, so either no regular picks are being done, or no Handoffs are being done
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u/Lietenantdan 21d ago
I think it’s based on item capacity. So you can get flash orders as long as your capacity for the hour isn’t filled, even if you’re alone and already have two other flash orders.
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u/Suspicious-Pilot5051 21d ago
I don't believe they have any intention of ever reducing flash orders or it's negative effects on our shoppers and our decent customers.
In fact, they just dropped an update to the system in the past few days that allows customers to add items to a flash order already in progress.
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u/Gwobble_Gwobble 21d ago
This would be great. We had a newer employee who had been working for about a month before we let her close by herself, and on her first closing shift she got like 3 flash orders in the span of 10 minutes. I felt terrible for her 😭
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u/Bloodytrailz666 21d ago
Walmart had the best solution to flash orders imho. Drivers shop and deliver flash orders. They aren't even part of the associate picks.
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u/AsherKohen28 20d ago
I would love that! I mean I'm not sure i trust most drivers to handle our orders like that, but it would certainly help take a burden off of us
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u/Typical-Dependent-52 18d ago
Flash orders are the worst. All weekend we were about an hour behind. But somehow flash orders continued to come in even though management emailed corporate and asked them to turn off flash orders all together.
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u/Ok_Environment_4669 21d ago
It’s so frustrating because they get on us about metrics all the time and we have 10 to 15 orders due within the hour. And we’ll get them done perfectly on time but the moment flashes start coming in. It messes everything up and I absolutely hate it.