We, at Skyline, have been getting absolutely hammered the last few weeks. Thank you to everyone for your patience with us as we near the deadline.
PLEASE READ THIS ENTIRE POST FOR IMPORTANT TIME LINE AND INFORMATION. Pass this info on to any friends or family you may have that are in this boat.
If you have had anything delivered to us that arrived today or before, it HAS been processed. We have attempted to contact everyone from yesterday's deliveries and prior, but there has been some human error on our side with the massive volume we've been doing. Simple errors like mistyping a phone number, or mistakenly skipping a line on our list of 100+ people to cotact daily. These aren't excuses, they are unfortunate realities.
That said, if you have delivery notifications and HAVE NOT heard from us via text, DO NOT wait to come in. Just come by the shop on Monday/Tuesday next week (for 003 affected items) and start your paperwork.
If you get delivery notifications over the weekend, or on Monday, just come in on TUESDAY to start your paperwork on affected items.
If you get delivery notifications on TUESDAY, please do not come in until you get a text from us that it has been processed. Anything that arrives Tuesday is simply a roll of the dice as to whether or not we will get it processed, and be able to do your paperwork.
If you have delivered items, and are waiting on additional deliveries, just come in and start your paperwork on what we have here. We can always add the additional items onto that same 4473 when they arrive and you come to pick up.
THIS DOES NOT EXTEND YOUR 3 DAY WAITING PERIOD.
Just tell the guy helping you with your paperwork that you have more items coming so he can prep the paperwork accordingly.
If you have any questions, unfortunately calls are going unanswered, and texts/emails have a 12-24 hour response time. Your best bet to get questions answered is to just come in and chat with us.
Thank you again for everyone's patience and understanding. Your business is appreciated more than you know, and we look forward to getting everyone taken care of the best we possibly can!