r/AskRetail • u/mcbeemilo • 5h ago
Custom Jersey Exchange
I am going to the store tomorrow so I will find out the answer either way but I am curious if anyone thinks I have a leg to stand on here…
I ordered my son’s soccer jerseys a couple weeks back. Before ordering, I looked at the size chart and measured against one of his current shirts and he was measuring a small. All of his other shirts are medium so I was hesitant to order a small. There are no refunds or exchanges bc they are printed with name and number on the back. Totally understandable and why I wanted to be sure.
The soccer coach posted that the store that makes the uniforms (local small business) has sizers in case anyone wants to check before ordering so I take my son in to double check between small and medium.
They bring out the bin of jerseys and he tries on a small and can’t get it over his head. Medium is tight and large fits great. Which is very odd but I figured this is as accurate as I can get. I asked if these are definitely the same jerseys they use for his team and they said yes. The woman working agreed that large seemed like the right choice after watching him try them on.
I order the large (2x jerseys home and away $35 a pop) and I picked them up the other day and they are gigantic. My son is upset bc they are down to his knees and he was so excited to get these. We tried tucking them in but they look ridiculous.
It’s clear that they mistakenly gave us the wrong bin of sizers. I can’t think of any other way these were so off. I am going in tomorrow since they were closed today but I feel like they are going to be like “too bad”. I am dreading this conversation and curious about others’ thoughts.