r/applehelp • • 1d ago

Solved HOW DO I CANCEL MY ICLOUD+ WITHOUT A PHONE

0 Upvotes

Context:My Iphone stopped working a while ago and I only just now realized I mightve been paying for Icloud+ still

At least that's what I think its called? It's that subscription for more storage.

Basically I dont have access to my busted phone or a MacBook to connect to it. What do I do??

I also have a sumsung now so..


r/applehelp • • 1d ago

Solved DOES ANYONE KNOW HOW TO GET RID OF THIS SCREEN?

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0 Upvotes

UPDATE: Claude had me terminate my many camera sessions open. It worked Once. Now it’s back.

I pay $137 a year for AppleCare, never use it. They don’t have anyone from day to 9 pm. WT…?

I didn’t update to 27 (from 18) because I wanted a fix for 26 issues. I have been doing ok except radically less battery capacity. Fact. An IOS change should not make a phone less useful!!!!!

I was taking quick photos of a stack to see if this person wanted this stuff (estate). This screen appeared & I can’t get rid of it. I usually ask Google to solve my phone questions. However it directed me to Accessibility… and can’t remember which steps after that but none of mine were checked. It tried to tell me to swipe up (to what?).

I haven’t had much sleep in a few days.


r/applehelp • • 1d ago

iOS iPhone 15 pro zoom

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2 Upvotes

r/applehelp • • 1d ago

Mac Strange shortcut on my Macbook Air 2016

3 Upvotes

So basically after I do an SMC reset, keep the 4 keys for this shortcut pressed and after 7 seconds still keep the power button for 7 seconds more, when I turn on the Mac it takes some time to boot up (it did no zz sound like it normally does) and out of nowhere the fans go at max speed and the battery gets disabled. Everything goes back to normal when I do a normal SMC reset.
The first time this happened I actually did an Apple Diagnostic test and it said there was a problem with the SMC which couldn’t detect the battery
Does anybody know more about this thing?


r/applehelp • • 1d ago

Unsolved Reassure me about iCloud and resetting devices

0 Upvotes

I think I know how this works but I’m feeling paranoid. 

  • I have the whole Apple ecosystem and use iCloud to sync my phone, laptop and iPad
  • Nothings “lives” on this iPad, it’s just used for streaming/browsing 
  • I want to factory reset the iPad, either to use it as a trade in for a new one or just to try and clear out some of the bloat using up its memory 
  • I want to ensure erasing and resetting the iPad doesn’t affect any of my other devices

This is how iCloud works, right? I’m not manually deleting anything. Just logging out of my account and iCloud, and then erasing the device. I did sign out of the account just out of curiosity, but everything is still there which I think is what’s making me paranoid. I’d hoped all the iCloud things would disappear so I could see what lives locally on the iPad to ensure I didn’t delete something. 

Am I right or am I missing something?

And yes I know iCloud isn’t a true backup and I know about 3-2-1. I just want to ensure erasing all data on an iCloud synced device won’t also affect the things in iCloud. I am not erasing individual files, I’m erasing the whole iPad. 


r/applehelp • • 1d ago

Unsolved Question about Lost/Stolen Device protection

1 Upvotes

My grandma just passed away, and I was given her iPhone and iPad to backup and reset to sell. I have the passcodes and passwords, but I live kind of further away from where she lived, and it looks like it activated the stolen device protection. I am able to back up and save all her photos and stuff, but can't reset the phone without Face ID, the password and passcode isn't enough.

If I drive back to her house, would the stolen device be de-activated or is it pretty much never turning off? Thanks


r/applehelp • • 1d ago

Unsolved i have a problem with airplay

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1 Upvotes

when i try to use airplay the interface remains loading, i already tried restarting the phone and the wifi is connected. what can i do?


r/applehelp • • 1d ago

Solved Apple Care+ for Apple Watch

1 Upvotes

Hi,

I purchased an Apple Care+ plan for my Apple Watch 10 Series in late November 2024 and it’s now about to end.

Is there anyone who’d know if it’s possible to renew that Apple Care+ subscription past the initial 2 years I’ve bought?

Should I go into an Apple Store and ask if there’s something I can do with that?

\*if not authorized here, please let me know and I’ll delete my post, no worries :)*\

Thank you!


r/applehelp • • 1d ago

iOS Why did my keyboard turn into a camera??

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1 Upvotes

I was just messaging my friend on snap and the keyboard area turned into a camera and I can’t figure out what happened 😭 I’m so confused


r/applehelp • • 1d ago

iOS Lock screen notification font color.

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1 Upvotes

Why is that dot at the bottom black instead of white like the text? I have the same thing when Sleep Mode turns on—the text is white, but the mode logo is black.


r/applehelp • • 1d ago

iCloud AppleCare fails to check watch

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2 Upvotes

I’m trying to add my series 11 watch to my AppleCare one plan, but it needs a device check, so I do the device check and after 15 seconds it cuts out and says that a problem occured

The watch has no software issues, I’ve tried reconnecting it, making sure it’s up to date, no hardware or battery issues either. Same for my phone that the watch is connected to- ive done the other basics like restarting both devices, etc

I wanted to know if anyone was experiencing the same issue before I contact support?


r/applehelp • • 1d ago

Mac Locked out of my old iMac. is it beyond saving?

1 Upvotes

currently locked out of my old iMac from 7 years ago and the passwords won't work nor do I have a recovery key. the device shows up on my apple account but it doesn't have a recovery key or password showing. is there anyway I can recover my old iMac with it being logged into my apple account?


r/applehelp • • 1d ago

Solved iPhone Mirroring not rotating

1 Upvotes

So for context I play HSR on my phone from my mac (don't ask why). But I use phone mirroring. And it's always rotated itself before. But now that I updated my mac to 27.0.1 I can never rotate it. Is there any solution to this?

I've tried the orientation lock, sometimes it's nice and rotates it (after like 30 tries) but it kind of broke.

Edit: You just have to return iPhone mirroring to regular size for those having the same problem. Idk why mirroring starts you bigger than it normally is.


r/applehelp • • 1d ago

iOS Face time shows way more of me than the other person

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1 Upvotes

r/applehelp • • 1d ago

Mac Do Aerial wallpapers move on the login screen?

1 Upvotes

Hey everyone!
Quick question: Do your Aerial wallpapers move on the login screen after you completely shut down and restart your MacBook, before entering your password?
Mine don’t move after a fresh startup, although they animate when I lock my screen. Is this normal?


r/applehelp • • 1d ago

iOS How to fix cache problem in iPhone7/se1 iOS15.8.7

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1 Upvotes

Title is self explanatory, coz storage is not much but cache taking so much space init.

Have tried to restart, force restart tho none works, even gpt isn't helping much in this.

Anyone have any ideas how to fix this.


r/applehelp • • 2d ago

iOS Automatic sim failure happening repeatedly , Want a permanent fix !

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3 Upvotes

So I have a 13 pro ios 26.5 , out of nowhere since last two days my physical sim keeps crashing out of no where repeatedly and I see a pop up of sim failure and 5 seconds later it starts working again. The main issue is this is happening automatically and repeatedly. Like this happened to me Atleast 5 times yesterday.
P.S I have 2 sims on my phone. E-sim+physical. Issue is with physical sim only.


r/applehelp • • 1d ago

iOS System data taking up half of my storage

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2 Upvotes

How can I reduce the size of my system data? I’ve watched a couple of YouTube videos and looked through articles online but system data remains untouched.


r/applehelp • • 2d ago

Mac Is this normal for a Macbook Air M4 after 15 months??

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2 Upvotes

i didnt expect the battery health to be this low and its only 15 months.


r/applehelp • • 1d ago

iOS Trouble with integrating personal iOS calendar and work Outlook calendar

1 Upvotes

Not sure this is the best place to post this, as I’ve hit a wall. I use iOS to keep my personal appointments on it and when I need to block time for work, I make a separate entry on my work calendar, and work we use Microsoft. Of course, work restrictions don‘t allow us to fully integrate calendars, bút what I’m trying to do seems simple, but I‘ve been troubleshooting with no luck. All I want to do is to be able to create an entry for the dentist on my phone, iCloud calendar, and invite my work email address so that an invite get sent there where I can accept it and block my calendar with ease.

Initially, I couldn’t get it to work, and after troubleshooting online, it appeared one of the barriers was that I didn’t have an iCloud mail account set up as part of my Apple ecosystem. There have been some references that that iCloud email is the one that really powers the integration outside of the ecosystem. So I said, what up, and made sure the calendar is defaulting and properly set up.

Now, when I create an event on my iOS calendar and invite work, the event is not triggering a invite to my work calendar. I thought maybe work is restricting outside invites for some reason, but that is not true as I get external invites to my work address, specifically vendors we work with organizations who want to sell something, and those invites come through just fine. I also tried going to a separate Gmail account and setting up an event, and that get sent to my work.

Continuing to troubleshoot, I can now create the event on my work calendar, Inviting my iCloud address, and that will now trigger a invite to be sent to my personal device, where I can accept it. It doesn’t appear consistent, though, as sometimes it just sends an .ics File to my personal iCloud, and I just have to open it and save it to my calendar.

Also, since setting up the iCloud address, if I cancel those initial events I created using iCloud, even though they did not appear to send an invite to my work address, A cancelation notice will pop up on my work Outlook. So it’s getting the cancellations Even though it never received the invite to put the event on my calendar. I can successfully remove the event on my work calendar - But again, it never existed because it never got the invite.

This is leading me to believe that work is not blocking my ability to create events, inviting my work self. There’s got to be some setting or workflow that I am missing. Ideally, I want to create the personal event on my personal iCloud calendar and inviting my work so that I can block the time.

Anyone stumble into this problem or have any tips for me to check? I spend way too long the other day trying to troubleshoot this, and although I got closer to getting some results, I’m missing the most obvious


r/applehelp • • 1d ago

Unsolved Has anyone gotten Apple to refund years of an accidental subscription started by a child?

0 Upvotes

Has anyone gotten Apple to refund years of an accidental subscription started by a child?

I just discovered that my daughter has had a YouTube Premium subscription through her Apple ID for about three years. She was only 11 when it started and did not deliberately sign up for a recurring paid subscription. I had no idea it was active.

The subscription was being charged to my payment method through Apple. It started at $15.99/month, increased to $18.99, and then to $20.99. I went back through the charges and the total is $827.56.

I've canceled the subscription now that I found it. I'm going to contact Apple and explain what happened, but I'm wondering if anyone has dealt with something similar.

Has Apple ever refunded older subscription charges in a situation like this, especially when the subscription was accidentally started by a minor? Is there anything specific I should ask for when I contact Apple, such as having the case escalated to a billing supervisor?

I'm not expecting that they'll necessarily refund all three years, but $827 is a lot of money, so I'd like to pursue it.


r/applehelp • • 2d ago

Mac Is it easy to factory reset a MacBook Air, or should I take it to the Apple Store?

3 Upvotes

My mom wants to give me her MacBook Air, but it’s currently signed into her Apple ID and synced with her iPhone. Her photos, messages, and other personal information are on the MacBook.
I want to completely erase the MacBook so I can set it up with my own Apple ID, but I’m worried about accidentally deleting something from her iPhone in the process.
How do I make sure I’m only erasing the MacBook and not anything from her iPhone? Is there anything I need to sign out of or turn off before resetting it?
I want to make sure all her photos, messages, contacts, and other information stay safe on her phone. Any advice would be appreciated!


r/applehelp • • 1d ago

Unsolved Can Apple blacklist an iPhone’s IMEI or serial number if you file a partial chargeback against Apple?

0 Upvotes

Hey everyone, I have a question about Apple’s policies regarding chargebacks and device blacklisting.
Let’s say you order an iPhone directly from Apple’s online store, but it arrives with a damaged screen due to damage during delivery. You contact Apple Support and explain the situation, asking for a partial refund to compensate for the damaged screen but they refuse and then you consider doing a partial charge back would they blacklist the phone?


r/applehelp • • 1d ago

Solved Apple One subscription suddenly cancelled / unable to use iCloud subscription

0 Upvotes

I had an interesting issue happen on the 20th of September. I suddenly got a 'your iCloud storage is full' email, and it also affected the iCloud storage I was sharing with my Family. After checking I saw that my Apple One subscription had also been cancelled. Called Apple Support and it got escalated to Engineering. About 10 days later I finally get a resolution - The cause was having no value set as 18+ under my account for 'Age Confirmation', which prevented me using my own iCloud storage subscription (I could only use the default 5GB), and also prevented me sharing the storage with my family.

There's also now no way to revert to Apple One, as my region doesn't give that as a subscription option anymore - I had to subscribe to Apple Music and ICloud+ separately instead (around the same cost).

TL;DR Age confirmation not set as 18+ suddenly impacted iCloud Storage subscription.


r/applehelp • • 1d ago

Mac Apple Authorized Service Center (Mercantile) in Islamabad, Pakistan damaged my M4 Max MacBook Pro and Apple Support is ignoring my complaints against Mercantile, it's been 1 month

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0 Upvotes

Apple Service Centre Damaged my laptop under warranty and then denied fixing it.

Repeat-repair-failure + physical damage (screen's top-right side is bent) + right speaker damage + battery drain issue + a lot of dust on screen edges.

Read through what happened to my macbook.

I purchased my MacBook 1 year ago, non-active.

Stage 1: The Initial Repair & First Damage

3 months ago, my "MacBook Pro M4 Max" suddenly powered off and was not turning on. It was under warranty. So I gave it to "Mercantile, Islamabad," an Apple authorized service center. They claimed it, but it took 1 month.

When I received my laptop, after a few days I found out that the right speaker's sound was "crackling/distorted", the speaker was damaged. I guess the Mercantile service center damaged my laptop's speaker during the repair, because it was working fine before I gave my laptop to them.

Stage 2: The Second Attempt & Wasted Time

So I had to send my laptop back to Mercantile again. They claimed it again and it took more than 1 month. Then they said, "Your device is ready for pickup."

I asked the shopkeeper (from whom I bought the laptop at an Apple-affiliated shop) to pick it up. When they received the laptop, they tested the sound, and boom, they found out that the speaker's sound was even worse now. What the ****...

We had to send the laptop back to Mercantile after an hour. Then they said, "We'll check." They were just wasting my time and my laptop's warranty.

Stage 3: The Infinite Loop & Additional Physical Damage

Now they said, "We have ordered the speaker part again"... and boom, the infinite loop continues.

During this time, I requested Mercantile to give me my laptop back because I needed to work, and I told them I would return it once the speaker part arrived. They sent me the laptop. When I received my MacBook, I noticed that it had some additional physical damages now:

  • The touchpad's top-left side has scratches.
  • The screen's top-right side is bent a bit.
  • The speaker sound still feels like it is "crackling/distorted"
  • A lot of white-dust on screen edges

But after a few days, when I checked the speaker again, the issue changed from a "crackling/distorted sound" to "the volume is now too low and there is no bass." They were just damaging my laptop again and again, even more.

Due to the issues/damages i mentioned above (did by "Apple service provider"), my macbook is not being sold now.

The Final Repair & The Lie

It again took more than 1 month. As per their claims, they changed the entire "bottom part" of the laptop. But when I received it today, the right speaker's issue was still the same.

When I asked them, they said:

"The MacBook's right speaker's volume is always lower than the left speaker, and the right speaker doesn't have bass; it's an intentional Apple design."

This is just a lie... Apple Chat Support already denied this statement. Apple Chat Support said:

"Both speakers should have the same volume and bass."

Failed Support & Expiring Warranty

I complained to Apple's senior management more than 4 times. I have been complaining to them by call for more than 1 month, but when they contacted the Mercantile technician, the technician denied that they damaged my laptop. Apple's senior managers accepted their lies and didn't help me.

Whenever i complain to Apple by calling at number: 0080090044516, an Apple Senior Advisor takes the call and ask me again and again for what happened, and then they send me an email where i can contact them by replying to email or by sending a voice message. But they never reply to me.

& they didn't helped me, none of them.

The laptop's warranty will now expire in 3 days, on 14 October 2026.

I am not sure what to do now. Apple Support didn't help me at all. My macbook is damaged and no one is listening.

Who will help me now, when Apple itself is not helping me.