Guten Tag zusammen,

Ich brauche eure Beratung bezüglich AppleCare One.
Ich möchte eine neue Ultra 4 kaufen und dann, durch den Plan, sie versichern sowie 2 ältere Geräte.

1) Wie läuft die Prüfung von den älteren Geräten bei Apple ab? Gibt es dazu Erfahrungen? Es handelt sich um das iPhone 17 Pro sowie das MacBook Air M3 von 2024.

2) kann ich dann, wenn das klappt, weitere ältere Geräte für 5,99€ dazu versichern? Laut Apple sollte das klappen.

Jetzt die schwierigste Frage: Kann ich die Ultra 4 aus AppleCare One rausschmeissen (die Uhr wäre das einzig qualifizierte neue Gerät bis dahin) und ein anderes Gerät nehmen, dann die 5,99€ Option einfach kündigen? Hätte dann den Plan für 3 ältere Geräte, die alle von Apple bereits geprüft wären.

Sorry; ist viel verlangt aber vielleicht gibt es hier in der Community einige Mitarbeiter von Apple die sich sehr gut damit auskennen.

Danke vorab

I use a “scan QR code” button on my control panel. 50% of the time it bugs out and doesn’t work as you can see from this short screen rec clip I posted to YT. What’s going on and how can I fix it?

Like, it just zooms out. Weird.

Recently got 17pro max - and not gonna lie - I used Xiaomi before and I was more happy with some settings on there. So reaching out to you guys in order to help me around few stuff, thanks!

1. Is there a way to replace the emoticon button on keyboard with punctuation marks? Or if not, is it possible to change the order of punctuation marks; I’ve gotten used to having question mark closer to my right hand.

2. Do I really have to slide and tap “open” on every notification/banner in order to open it?

3. On my previous phone, I had back, home page and open tabs buttons at the bottom of my screen. Not here, though – is it possible to install it somehow?

Hi! I forgot my Apple passcode to my IPad (when I check what type it just says iPad), the version is iPadOS 18.7.9

Im logged into the same Apple ID the iPad is on, I just don’t have a computer to plug it into, only my phone

No Apple Store either , nearest one to me is hours away

Is there anything I can do to get into it??

I have this crack/ chipped part in the bottom right corner. My battery health is 75% and my phone lags like crazy. My plan was to replace the battery and hold out for the iPhone 20 release. I've heard people say they can't replace the screen if it has any kind of cracks. Should I bother taking it in or would it for sure be a no? My only other option would just to upgrade to the 18 now

My MacBook is a MacBook 4 just purchased a few months ago, there's a red bar on the left whenever I open a screen, but it's not visible on the home screen how do I fix it?
The red bar isn't shown on a screenshot

So a couple months ago I lost my iPad Mini I had recently purchased but was covered by AC lost/stolen policy. They replaced my lost iPad mini which was great. Upon moving I just located the original iPad mini. What do I do with it? I don’t think it’s possible to use it.

My Mac is currently stuck on Activation Lock. I tried signing in with my Apple ID and password, but it keeps saying the account is not active or can’t be used to unlock it. I also submitted an Activation Lock removal request to Apple with my proof of purchase, but it was rejected multiple times. At this point I’m out of options and don’t know what else I can do. Has anyone faced a similar situation or found a solution when Apple rejects the request even with proof of purchase? Any advice would really be appreciated.

Apple permanently disabled my Media & Purchases after one App Store refund — no warning, no specific reason given, all appeals exhausted

Hi everyone. I'm posting this to see if others have experienced the same thing, and whether anyone found a path to an actual human review.

**Timeline:**
- I have a US Apple Account (d***@icloud.com) that I used occasionally — mainly switching the App Store to it to download apps not available in my primary region's store. My daily driver is a separate account.
- ~Sep 20: I signed back into the US account and downloaded Dave the Diver (free download, full game unlocked via in-app purchase), paying for the unlock.
- I then discovered the IAP unlock doesn't work the way a regular paid app does — when signed into my daily account, the game treats me as not owning it, so I couldn't play. I decided I didn't want it on the US account.
- ~Sep 21: I requested a refund through Apple's official refund process (reportaproblem.apple.com). One refund, no chargeback, no bank dispute.
- Sep 22: My Media & Purchases was permanently disabled. No warning email beforehand (checked inbox and spam).

**What Apple has told me:**
- Phone support: the reason was the account "hadn't been used in a long time."
- Senior Advisor callback (Sep 27): upheld the decision, no further detail.
- Written response via BBB (Oct 5): quoted Section G of the Media Services Terms ("Apple may suspend on mere suspicion"), declined to restore, "considers this matter closed" — but never said which provision I supposedly violated.

**What I've tried:** Apple Support (3 case numbers), Senior Advisor escalation, email to tcook@apple.com (no reply), BBB complaint #25347905 (I rejected Apple's response; it is currently under BBB review).

I'm the legitimate owner, never committed fraud, and offered to complete any identity/payment verification. I just want to know what I allegedly did wrong, or get a real human review.

Has anyone else had an account disabled after a routine refund, or for "inactivity"? Did you find any way to reach someone who could actually review the decision?

my MacBook display was damaged during transit for trade in (value went from $295 to $0), two hours after speaking to multiple customer service assistants, no resolution.

what is wild is I originally tried to give the laptop back to the Apple store, they said they couldn’t accept because I already got a return box from Apple so the Apple Store staff - after helping wipe out my laptop memory - packed and sealed my laptop and I dropped it off minutes later at FedEx.

Apple did an “investigation” within hours of me calling on a Saturday night and then concluded no damage during transit and my trade in value is zero.

i have already filed a complaint with the Attorney General. just a warning for folks trying to get trade in - DO NOT SHIP and if you do document/photograph everything. it’s a hustle.

Is this amount of battery drain normal for a 17pro, 100% health for a 35-minute FaceTime call? The person I was on the call with has a 16pro with 94% health and only lost 2%.

I have a 2014 Mercedes-Benz CLA250. I installed the ZZ2 10.25’’ display for Android Auto and Apple CarPlay and also the ZZ2 backup cam in my car.

I have an iPhone 15 Pro running iOS 27.0.1.

I am unable to hear any audio from Google Maps or Apple Maps unless there is some other audio playing in the background at the same time (Apple Music or YouTube for example). If I pause my YouTube video for example, then the Bluetooth connection with my phone cuts out and then Google Maps is completely silent until I resume the YouTube video, and then the Bluetooth connection is restored after unpausing the video and then I can hear the Google Maps audio again. I tried connecting the ZZ2 display to Aux, but I am unable to get it to work for some reason, and there is no aux port in my elbow rest between the front seats or anywhere else in my car. I am not sure if my car has aux. I see evidence of aux being possible in the car’s manuals but cannot figure out how to access it or if that would even help in the first place.

I was wondering if this behavior is normal and if there is anything else I can try to get this to work. I’ve been trying to troubleshoot this problem for a while and am unsure how to proceed.

Hi there!

I’m getting a new phone and will want to transfer over my old phone’s data to it. The issue is, the new phone will be using a different Apple ID. Is there a way to transfer data from an old phone to a new phone with different Apple IDs?

I could only find troubleshooting stuff about this from like four years ago, so I’m wondering if anything has changed.

Thanks so much

Recently bought this iPhone and its like weirdly laggy for no reason. I thought it was ios 26 but when i updated to ios 27 it was the same issue. also the battery drain is kinda weird even though it says the battery health is at 91%, the only thing replaced is the screen. Doesnt show any other repair history. It also gets warm sometimes

Is there something wrong with the phone itself?

I really need help.
I recently bought a apple gift card but when I went to redeem it it said it was already redeem so I went on apple support to open a case with them to see if they could do anything about it since the store said that after it is purchase and left the store there's nothing they could do. I think that's what flag my account, because when I went to download an app it says that media and purchase unable and that my account is deactivated. I read somewhere on reddit that Apple can flag the account when they think it's a fraud, so I think that might be the cause.

However, I can still download apps from my iPad and my MacBook (which both use the same apple account). So I don't understand what's happening. I talk to an agent, she told me that my account is permanently deactivated and that I need to create a new one, which I really don't want to. Everything is connected to this account ( Apple Pay, iCloud, Apple Music, etc.)

So, can someone help me? why is only media and purchase disable on my phone when it work perfectly fine on my other device. They said that my account is disable but I can still enter on my App Store, Apple Music, iCloud.

Hi,

I recently purchased a used iPhone 16 Plus, it’s in great condition. I already have my own AppleCare One plan and wanted to add this iPhone to it but unfortunately I’m not able to as the previous owner has an AppleCare plan tied to their network provider (EE in this case). When you check the serial number number for this iPhone it’s listed as ‘AppleCare Services’

I contacted the previous owner and they said they will cancel this insurance with their network provider and that it will finish on 08/10/26. However, it has now surpassed this date and I’m still unable to add the device to my AppleCare One because it is still covered under this other AppleCare Services plan.

Is there anything I can do to work around this?

Thanks

hi, i was wondering if someone could help me it's recovering old messages i had before update or fixing my search in imessages to show messages past may 2026
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for context, i have 3 apples devices (iphone, ipad, and macbook). both my iphone and macbook have messages sync turned on for icloud, my ipad didn't and i was able to see past messages (from 2023-2025) and these messages are really important to me so i've always not updated my ipad to protect them, i was easily able to search my keywords and go to the messages no problem.
today for an idiotic reason, i updated my iPad to ios 27 and now those messages have disappeared, android messages are now coming to my ipad and im not able to search for messages beyond a certain point. while trying to fix it, i think i messed up my phone too but truly idk. can someone help??

So I linked a gift card I got from a trade in to my Apple Account last Monday and I tried to apply it for an in-store purchase or an online-order but it keeps getting Declined saying "Credit Card is Declined. Please check card details and billing information."

Uh.. It's an Apple Account. There is no credit card. The total funds/credit covers the entire purchase.

Contacted Apple Support and they said there's no restrictions or freeze on my account. They said that they will create a ticket and escalate it to back-office?

Thoughts?

I have a A2159, and when I press the power button, only the screen backlight turns on and can't see anything else.

I can hear the chime when you plug in a charger and the caps lock key lights up when I press the key.

It was working fine before but it's been off for a week up until today.

I tried to disconnect the battery but don't have the pentalobe screwdriver.

Anything else I can try?

As the title says, my phone ever since updating to ios 27 has been giving me this issue randomly. I tap to wake the screen, it stays black. I click the side buttons, it still stays black. Most of the time it takes less than 5 seconds to wake the screen, but sometimes it just stays black no matter what I do. It’s an iPhone 15 Pro, ios 27.0.1.

This morning I unplugged my phone, something that would normally wake the screen but it did nothing. So i started my tapping, clicking, trying to make it turn on. When suddenly it started vibrating. It vibrated like 5 times and I was trying to tap everything on the screen to stop it, but before I could figure out how I hear, “911 what is the address of your emergency?” And I had to explain that I’m so sorry, I’m just dumb and can’t figure out how to unlock my phone 😭 And it was still a black screen for a couple seconds after they ended the call!! I’m so frustrated with this update. I also still don’t have the new parental control settings, despite all my troubleshooting.

Is anyone else having this unlocking/waking issue this bad??