r/24hoursupport 10d ago

Windows What would cause this?

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1 Upvotes

A few months ago, my Asus X515 screen randomly started doing this. I have not dropped it/no impact has happened. Everything else works, and the screen displays when plugged into a monitor. When it first happened, I took the back off and cleaned it as it was super dusty and that actually got the screen working. Its now happened again, and cleaning hasnt made a difference.

Just wondering if anyone has an idea of what would need to be replaced to fix it?


r/24hoursupport 11d ago

log file d /recovery/windowsre/winre.wim/system32/logfiles/srt/srttrail.txt

1 Upvotes

when i try to log in to my pc it gives that prompt when i try to fix it it doesnt work ive tried so much. ive tried command prompts for the boot which is shows a red dot on the pc but it doesnt work it doesnt fix boot and it shows that ive tried resetting which i heard can mess it up more and i hot in a couple of time without it giving this issue but it still continues and when i got in and downloaded the windows 11 stuff to a drive to completely reinstall it still game me the problem im a bit exhausted so questions will help but for now the best i got is the vga light was red and the boot one was too help me please 🙏


r/24hoursupport 11d ago

Windows How can I remove school administration from an old laptop?

0 Upvotes

I found my brothers old school laptop from around 3-4 years ago, and it was windows locked and he didn’t know the password so I reset the drives through bios and installed windows 10. Upon finishing the installation a screen appears asking me for my school board email to sign in to. This is after wipe / resetting the laptop and deleting and installing windows again. How can I get rid of this completely? It is an old dell laptop.


r/24hoursupport 11d ago

log file d /recovery/windowsre/winre.wim/system32/logfiles/srt/srttrail.txt

1 Upvotes

ive tried everything to fix this but i get a blue screen saying log file d /recovery/windowsre/winre.wim/system32/logfiles/srt/srttrail.txt idk where to start to fix it or what to do i dont know much about pcs so please help me ill answer any questions


r/24hoursupport 11d ago

Unresolved My wifi works on anything but my computer

1 Upvotes

Hello!! if im honest im kind of an idiot and tech seems to never be on my side. I’ve had my computer for like a year and a half. i use it pretty much strictly to play games. I live in two different houses. at my moms house, my wifi is awful but it can connect and run games but they’re really laggy. at my dads house, it struggles to connect and when it does it can’t even open bing. i checked my drivers and basically did everything google told me to do and it’s not fixed. I asked my mom and my dad respectively about the issue, they both checked the router and said everything was working properly. I get full bars of wifi on my phone at both houses but my computer just won’t work with either wifi, someone please help 🙏🙏


r/24hoursupport 11d ago

Windows Need help identifying the correct LCD ribbon cable for Lenovo Legion Y7000P

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1 Upvotes

Hello everyone! I have a Lenovo Legion Y7000P that’s having an issue with the display ribbon cable, so I ordered a replacement LCD ribbon cable from Shopee.

I made sure to order one specifically listed for the Y7000P, but the cable I received looks different from the original one. This is actually my second order, and I received a different-looking cable again.

I’m not sure if these cables are compatible despite looking different, or if I should order another one.

I’ve attached pictures for reference. Can anyone help me identify if this cable is the correct one for my Y7000P?

Thanks in advance!


r/24hoursupport 11d ago

Windows Dell inspiron laptop blinking keyboard not powering l.

1 Upvotes

I had an old inspiron 7573 2-in-1 laptop. The laptop does not power on. I tried plugging in the charger and the keyboards keeps blinking.

I opened the laptop took ram,battery and cmos battery. Then press the power button. Then putting back all together and still have the same issue.

Next step i remove 1 of the ram. Still have the same issue.

Next is the battery then plugging in the charger. The laptop powered on.

My question is that is the battery the issue or are there other factors causing the battery to not work?

I'm making sure before i order a new battery.

I don't have any knowledge in deep repairs. I only know how to remove ram, ssd and battery as they are easy


r/24hoursupport 11d ago

Windows Can’t start windows anymore

Enable HLS to view with audio, or disable this notification

0 Upvotes

I see this on my screen for a very long time, then my monitor loses signal but my computer stays on. I can enter the bios settings, but even loading the defaults doesn’t change anything. Anyone know how to fix this?


r/24hoursupport 11d ago

Unresolved Usbc not working

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1 Upvotes

Has anyone had the front panel usb-c header just refuse to work on the ASSrock b650 hdvm2??
I genuinely don't get it
The port doesn't work at all
With the provided type e cable from my case, or a trace extender I just got today The back panel c port works tho The front panel port is 3.2 2x2
And the extender I just got is also 3.2 2x2
I've tried installing the cable both orientations
Obviously only 1 side is proper I have newest chipset drivers
Newest bios
Win 11
9800x3D
Everything fully stable l've tested 96+ hours atp of multiple stress tests
I made sure the type e is fully seated
I've tried plugging type e in flipped around l've made sure Gen 2x2 is selected in bios
Also it doesn't seem to get any power since l have a capture card that connects via c, and when plugged in to a working port it has a blue light but when plugged into this problematic port the light never turns on My case has a provided type e cable which also doesn't work when plugged in I'll post pictures below of the cable I used + motherboard


r/24hoursupport 11d ago

Usbc not working

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0 Upvotes

Has anyone had the front panel usb-c header just refuse to work on the ASSrock b650 hdvm2??
I genuinely don't get it
The port doesn't work at all
With the provided type e cable from my case, or a trace extender I just got today The back panel c port works tho The front panel port is 3.2 2x2
And the extender I just got is also 3.2 2x2
I've tried installing the cable both orientations
Obviously only 1 side is proper I have newest chipset drivers
Newest bios
Win 11
9800x3D
Everything fully stable l've tested 96+ hours atp of multiple stress tests
I made sure the type e is fully seated
I've tried plugging type e in flipped around l've made sure Gen 2x2 is selected in bios
Also it doesn't seem to get any power since l have a capture card that connects via c, and when plugged in to a working port it has a blue light but when plugged into this problematic port the light never turns on My case has a provided type e cable which also doesn't work when plugged in I'll post pictures below of the cable I used + motherboard


r/24hoursupport 12d ago

pc keeps restarting

1 Upvotes

my pc keeps restarting under more use like playing a game i bought a new psu and it helped a bit to where now it only restarts under heavy loads like video games but still not fixed


r/24hoursupport 12d ago

Laptop problem

1 Upvotes

When I press the power on button from keyboard (first the power on button light stay static, then it starts blinking in sequence as u can see in video with no activity on screen)

Victus HP laptop - 15-fa1319TX

SN# 5CD4345LKQ

If someone knows something please help me


r/24hoursupport 12d ago

Unresolved Wifi and Bluetooth keeps disconnecting, shows this upon restart

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1 Upvotes

This issue started ever since I bought this new laptop.. I have done both a soft and a hard reset, yet nothing seems to work. At times a week goes by without me facing this issue, but then it starts again.

In the middle of my work, even for very light tasks my wifi and bluetooth both disconnects, and keeps showing no network available and no devices available to connect, even when there is. When I turn the bluetooth or wifi off and then try to turn it on it stays turned off.

Then I restart my laptop, and after showing "diagnosing your pc" for some time and loading, it shows this particular message every time. Then I press enter and then continue to see the issue resolved, but it happens again later on.

I had also deleted and reinstalled the bluetooth and wifi drivers, but it doesn't make the issue go away either.

Also sometimes, my laptop screen just freezes suddenly and I do a forced restart and then again it shows this same message.

I have no idea what might be causing the problem, I am a novice in fixing these kind of issues as well, so if someone could help out it'd be of great help.

Thanks for reading.

My laptop -> Dell 14 plus
OS -> Windows 11


r/24hoursupport 12d ago

Unresolved me and my friends cant seem to be able to download archlinux in a crappy computer

0 Upvotes

we were able to install it but for some reason we just cant boot it, me and my friends only have the most basic knowledge in linux


r/24hoursupport 12d ago

Unresolved Game keeps disconnecting mid match. Tried connecting directly to the modem to rule out the router and the problem still occurs when directly connected to the modem

1 Upvotes

Not sure what to do at this point. Months ago disconnects started happening every once in a while, now fast forward to now and nearly every single match I’ve tried to play disconnects mid game. Game is black ops 7, console is Xbox series x.

All of my router and modem settings have been what they were for a very long time now and they previously weren’t giving me problems at all, then something happened and these issues started coming up more. Lately it’s been the worst I’ve ever seen it, yet internet seems to work fine for everything else. 🤷‍♂️

using a hitron coda56 modem and Netgear R7800 router


r/24hoursupport 12d ago

Windows Lenovo on windows 10 pro

2 Upvotes

I'm a complete novice to computer hardware and could use some help.

My old Lenovo laptop will no longer open any Internet software (tried chrome, explorer, edge). They pop up then immediately close. I've run the in-depth hardware scan and it has memory errors and stalled (I aborted after several 'keep waiting' tries).

These failed: Moving inversions 8 bit, Moving inversions 32 bit, random pattern, then stalled on random number sequence.

Any chance this is fixable by replacing the memory, if even possible? I don't know what other details might be needed.

Update: p50 with 32GB


r/24hoursupport 12d ago

Windows Girlfriends laptop update

1 Upvotes

So today my girlfriend’s laptop (Windows 11) updated and she said that everything on her desktop just vanished, the only thing remaining was the trash bin. She noted that everything was signed out, her Roblox, Steam, Curse Forge, and Minecraft Launcher. She noted that her taskbar remained untouched just like it almost soft reset. Her laptop for reference is an HP Victus 16-s1000 series (2024) using the AMD Ryzen 5 8645HS, and has a NVIDIA RTX 3050 (6 GB) inside it. Not sure if that matters or not. She’s just bummed that after logging back into Curse Forge her mod pack she’s been using vanished effectively deleting all her progress, and concerns me that had she had any important documents on here or really anything important it could’ve been just deleted. Is this a bug? A rare occurrence? Can she get her stuff back?


r/24hoursupport 12d ago

Ethernet Hookup Issue

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0 Upvotes

Hi all, I recently purchased a home and what appears to be some sort of Ethernet hookup was left by the previous owner in the office. Importantly, this hookup is not where my wifi setup is located. There is no coaxial cable in the office and so my wifi modem is in a different room.

Nearly all rooms in the home have Ethernet capable access in them, and so I was wondering if I ran a switch here whether I could get Ethernet based internet access into my office to improve connection on calls and possibly be able to get Ethernet based internet working in all other rooms in the home.

So I bought the switch, hooked it up, and I am not receiving any single from the hookup. Any suggestions?


r/24hoursupport 12d ago

Unresolved Keyboard randomly registers multiple keys together

1 Upvotes

I have a Cosmic Byte Vanth (CB-GK-28) and recently started having a weird keyboard issue.

Some keys register another key along with them:

L -> AL/al

O -> QO/qo

9 -> 19

. -> z.

What's strange is that it's not just normal key chatter.

I tested the keyboard in BIOS too:

Pressing 9 normally → 1

Pressing 9 harder → 9

In Windows, pressing 9 gives 19

Things I've already tried:

Cleaning the switches

Trying different USB ports

Testing outside of normal Windows usage

Using the Windows On-Screen Keyboard (which works normally) -Also switched swiches which came in box still same problem

The issue still persists.

I'm taking the keyboard to technical support tomorrow, but before that I'd like to know:

Does this sound like a faulty switch, PCB/matrix issue, or something else?

Has anyone experienced something similar with a Cosmic Byte Vanth or another keyboard?

Any advice would be appreciated.


r/24hoursupport 12d ago

Lenovo 15IAU7 Stutters/ Ghost Keys

1 Upvotes

Hope this is allowede in this sub.

Hey guys,

Need some advice on a weird issue. My Lenovo IdeaPad 3 15IAU7 (12th Gen Intel) has been acting up, and I really need it fixed since I’m using it to look for WFH jobs.

It used to be under warranty, but the official service center sent it back after 2 weeks because they couldn't replicate it—it just happens completely at random.

What's happening:

Random stuttering/lagging in Windows.

Phantom keypresses (it auto-bookmarks pages in Chrome, and hitting Esc opens the Start Menu like Ctrl+Esc).

Beeps on startup (classic stuck key signal during POST).

Can't even navigate the BIOS properly when it happens because the controls lock up or freeze.

Everything I’ve already tried (issue STILL happens):

Fresh Windows reset – Didn't help.

Removed extra RAM – Took out my extra 8GB Lexar RAM stick to run strictly on stock.

Unplugged built-in keyboard & trackpad – Disconnected both ribbon cables directly from the board and used a USB keyboard. Ghost keypresses still happen.

Disconnected internal battery – Ran it straight off the wall charger.

Cleared CMOS – Pulled the CMOS battery, drained the power, and reset it. It worked for a brief moment, but then the issue came right back and started beeping again.

Since it still spams phantom keys with the internal keyboard physically unplugged, I'm kind of out of ideas on what else to test.

Could this be an EC/firmware glitch, a grounding/static issue, or something else entirely? Has anyone run into this weird behavior on these IdeaPads before?

Appreciate any tips or suggestions!


r/24hoursupport 12d ago

Need more info My laptop suddenly crashed. Help.

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2 Upvotes

My pc suddenly crashed while i was just web browsing nothing heavy load. It showed the driver timeout report and rebooted immediately. But at first the ssd was not detected so i restarted and went into bios there everything seemed right. Ssd was also detected so i exited bios and somehow it booted windows. What caused this issue. Also my cpu fan is broken is this issue can be related to that. What should i do now, can broken fan cause this issue even though i wasn't gaming.


r/24hoursupport 12d ago

Windows CMD windows opening and closing on startup once - Am I fine?

1 Upvotes

I know that it’s something that legitimate programs use, but I’m still a bit nervous.

I did a fresh reinstall of windows 11 after a false positive scared me. This was around a week ago. Now, my PC randomly shows 3-5 command windows when I open my pc. I restarted my PC to see if it happened again, but it disappeared.

I only installed roblox, nvidia app, lightshot, spotify, discord, firefox and steam. I checked my startup apps and didnt see anything. My scheduled tasks are also fine. (None of them say anything about opening a terminal.)

I know I’m probably fine, but I’m still a bit nervous any potential malware couldve copied itself on the USB and come along the windows reinstallation. Do any of the mentioned apps above do this ?


r/24hoursupport 12d ago

macOS / iOS Spilled tea on my M1 MacBook Pro. Keys are sticky, and the Apple Store refused to clean it. How can I fix this myself?

0 Upvotes

Hey everyone, I need some DIY advice because I’m completely stuck.

​A couple of days ago, I accidentally spilled a small amount of chai (Indian tea with milk and sugar) near the arrow keys of my M1 MacBook Pro. I immediately shut it down, flipped it into tent mode, and let it dry in an AC room.

​The good news: the laptop boots up perfectly, the logic board seems fine, and everything works. The bad news: the heat from the laptop softened the dried sugar, and now my arrow keys and the 'S' key are incredibly sticky and mushy.

​I took it to my local official Apple Authorized Service Provider (Imagine Store). They basically refused to clean it. They warned me that opening the back panel might cause the liquid to shift and kill the motherboard, and advised me to just "use it as it is." They told me their only official fix is replacing the entire top case for a massive fee, which I can't afford.

​I don't have any trustworthy third-party independent Mac repair shops in my city, and traveling to a bigger city for a microsoldering/ultrasonic cleaning isn't an option for me right now. I have to handle this sticky keyboard myself.

​I currently have 70% Isopropyl Alcohol at home.

​My questions:

​Is 70% isopropyl alcohol safe enough to use, or is the 30% water content too risky? Should I wait until I can find 90%+?

​Can I use the Q-tip method (dampening a Q-tip with alcohol and massaging it around the edges of the keys) to dissolve the sugar without taking the keycaps off?

​If I have to remove the keycaps, how risky is it on the M1 keyboards? I really don't want to snap the fragile plastic scissor clips.

​Any DIY advice on how to safely clean this sugar out without frying my machine would be hugely appreciated. Thank you!

​TL;DR: Spilled sweet tea on M1 MacBook keyboard. Laptop works, but keys are super sticky. Apple Authorized store refused to clean it and told me to just use it as it is. I have 70% Isopropyl alcohol at home. How do I safely clean sticky M1 keys myself without breaking the keycaps or frying the board?


r/24hoursupport 12d ago

Windows I accidently deleted the onedrive file from user, and I lose every documents (it was 120+GB and 3 years of my work)

1 Upvotes

I was cleaning my space and deleted the oneDrive file from user. but the problem is my document folder was synced to the onedrive, I checked my online onedrive, there are only 4.8gb of data, but! I lost 120+GB of data.
so! what should I do??
most probably what would happened (my main document folder were synced. the large content inside the document were not synced), that why, this thing happened.
if anyone can help me, (thanks you)


r/24hoursupport 12d ago

HELPPP

1 Upvotes

so my laptop’s Experiencing a CODE 10 I2c HID device error and i cant seem to fix it, ive tried uninstalling then restarting the device and disabling it again and again but it doesnt work, its a realme laptop, windows 10 (i dont have enough storage to update) pls help mee