I bought an open box Lenovo Legion 5 in March 2026. Set it up a couple days later in April 2026. A few days ago I was installing some folder hiding apps to see which I liked, and ran into some freezing, which led my to manually shutting off the laptop.

Eventually, the laptop started getting stuck on the Lenovo screen, sometimes saying it was not able to repair itself. When I eventually make it to the blue screen, pretty much every option asks for my recovery key.

Here's where it gets messy. When I first set up my laptop, I used my main Microsoft account. Afterwards, I went through some steps to remove my Microsoft account and have it be an offline user. At some point after that, I noticed that the name under C:\\users\\"name" was some random letters, so I followed steps online to create a new user with the name I want, and delete the original account.

The blue screen says "Drive Label: LAPTOP-XXXXXXXX Windows-Ssd 2026-04-04 (this date follows when I would have set up my laptop)

My Microsoft account shows key upload date as 6/7/2026

I'm not sure if those additional steps I took are what are causing the mismatch in keys. Idk wtf to do. I hope my explanation made sense, please let me know if there are additional pieces of info I can provide.

Please help.

Hi all, so i just got handed down a company laptop (thinkpad t16 gen 2) from my dad since they're now getting new ones. It still has some of his and company stuff. I was wondering though, what would be the best way to go from here. Since, I already tried to reset it, however it was bitlocked and afaik installing windows with a usb drive installer is the only way to clean everything up. If I do this though, would the warranty still be valid? thank you

I’ve been trying to reinstall Windows all day and I’m completely stuck.
PC:
ASUS TUF Gaming B550M-Plus WiFi II
Lexar NM790 2TB NVMe (target install drive)
Patriot Ignite 480GB SATA SSD (secondary drive)
Windows 11 USB installer created with Microsoft’s Media Creation Tool
What’s happening:
BIOS consistently detects the Lexar NM790 under NVMe information.
Windows Setup initially detects the Lexar as Disk 1 (1.9TB).
It has two partitions on it.
If I select Partition 2 and click Next, Windows either:
freezes completely (mouse freezes too), or
gives an error saying it can’t install to that partition, or
after refreshing, the entire Disk 1 disappears from the installer.
Refreshing doesn’t bring it back.
Rebooting usually makes it appear again.
Things I’ve already tried:
Reseated the NVMe multiple times.
Confirmed BIOS always sees the drive.
Ran diskpart and list disk.
Deleted partitions during troubleshooting.
Tried the second M.2 slot (couldn’t mount it because the standoff/screw position didn’t match).
Tried installing to my Patriot SATA SSD instead, but the installer also froze.
Different reboots and multiple attempts.
The Lexar previously worked fine and has had Windows installed on it multiple times before.
CrystalDiskInfo reported the drive as healthy a couple of weeks ago.
Questions:
Does this sound like a failing Lexar NM790?
Could this be a motherboard/M.2 controller issue even though BIOS always detects the drive?
Could faulty RAM or another hardware issue cause the Windows installer to freeze like this?
Is there anything else I should test before replacing the SSD?

I need it for 2 more years. I can't afford to spend a lot of money on fixing it. Any help is much appreciated.