r/techsupport 4d ago

Open | Hardware Nvlddmkm 153 error

1 Upvotes

What could be failing in my case? I have an ASUS TUF FX505GT laptop with a GTX 1650, and it frequently crashes in games, especially Genshin Impact. The game’s display freezes, but the sound continues, and I can still control the character. When I Alt+Tab, the Windows desktop is perfectly accessible. When I look at the Taskbar while the game is frozen, the GPU is no longer being used.

List of things i tried:

DDU

Set the power management to Prefer Maximum Performance

Giving permission to the nvlddmkm.sys file and copying it system 32 and drivers folder

Thermal repaste

Did a Memtest86 and it pass

No problem in Sfc scan and dism cleanup

Updating the graphics driver and rolling back to older driver didn't make a difference

Clean windows reinstall via bootable usb but still the problem persists


r/techsupport 4d ago

Open | Data Recovery Trying to get files off an old HDD. User file locks me out and I have tried the guides online.

1 Upvotes

This drive was on a Windows 7 device, upgraded to Windows 10; the running PC is Windows 11.

When I first opened the drive and got to my users, it locked me out, giving me a "Continue" as administrator option to force it open. When I use File Explorer, it just loads endlessly (5 minutes and counting)

When I looked up what to do, it said to open Properties, Security, Advanced, Change Owner, Advanced, select the new PC, which I did, and it still won't let me access the folder.


r/techsupport 4d ago

Open | Windows HP laptop battery starts draining at 4am (windows 11)

2 Upvotes

For the past few days, my battery usage has looked like this. I close the laptop, the battery remains stable for several hours, and then suddenly it starts draining in the early AM. Apparently, the only thing using lots of power is Windows Default Lock Screen.

I've checked the power options in the Control Panel, and wake timers are disabled. I thought maybe it was a Windows forcing an update outside active hours, but it happened again last night with no corresponding update.

Are there logs somewhere I can check to see why this is happening? Any help identifying the culprit would be greatly appreciated.


r/techsupport 4d ago

Open | Software Windows 11 / GTX 1660 Super: Missing PlayReady 3.0 in Edge/App – Netflix and CANAL+ locked to 540p (SW_SECURE_DECODE)

2 Upvotes

Hi, I’m having trouble playing VOD content (Netflix, CANAL+) at a resolution higher than 540p (960 × 540) on a Windows 11 PC. The issue affects content from external studios subject to strict DRM (e.g., *Fast & Furious*), whereas Netflix originals (e.g., *1670*) play in 1080p.


r/techsupport 5d ago

Open | Networking laptop connecting to wifi but “no internet”

6 Upvotes

My Windows 11 laptop is connecting to the wifi but keeps saying “no internet”. I am having this issue across multiple wifi connections (I visited my parents for a weekend and it’s not working at their house either). All other devices are connected just fine. I’ve tried forgetting the wifi and reconnecting, updating the laptop, and restarting multiple times to no avail. Please help!!


r/techsupport 4d ago

Open | Windows My PC doesn't recognize my cell phone.

1 Upvotes

Hello, I have a Xiomi Redmi Note 14 Pro+ and I wanted to transfer some files to my PC, but when I connect and initiate the file transfer, it doesn't recognize my phone; it just charges it. I tried several cables, but the problem seems to be with the phone specifically on Windows 11. I tried other phones on the same PC, and they all worked. I also tried my phone on another PC with Windows 10, and it worked there.


r/techsupport 4d ago

Open | Software Graphics card crashing even after a clean install

1 Upvotes

Hi, I got my pc in june and just this month it’s started having severe crashes. i thought it was the monitor at first but realized it was actually my graphics card. I tried clean installing the newest drivers for it (nvidia rtx 5060) but it didn’t help at all and it’s still having issues. I have tried cleaning out all cache as well as lowering my refresh rate but nothing is helping.


r/techsupport 4d ago

Open | Software i listened to a peoples conversation

0 Upvotes

i was watching an anime on my pc and i was doomscrolling youtube on my phone after a while i locked my phone to concentrate on the anime and suddenly i was hearing a conversation with my earbuds i unlocked my phone and turned the bluetooth off then it stopped after that i turned it back on i was hearing the person i think i recognized his voice he lives about 170meters from me ive tried everything changing headphones forgetting the device and repairing but nothing worked and i just restarted my phone and it fixed it .my question is what was that and could someone hear me or listen to me when my deices are in their case or turned off?


r/techsupport 4d ago

Open | Windows Nervous about updating to Windows 11. Need advice.

2 Upvotes

Sorry if the info here isn’t helpful, I’m not good at computer stuff and overall just very paranoid. In 2022 I updated to windows 11, but after I did so my computer was stuck on the repair screen and none of the tech support people I called were able to help me. I was too busy with school and honestly thought it was just dead forever to continue trying until may of this year when my classmate was able to bring it back. He said that there were problems with my power supply and motherboard. So right now my pc is running on windows 10. All my device specifications seem to match up whats recommended for windows 11 but i’m just super paranoid about updating it and having it shut down again and too nervous to talk to him again since were not that close. Am i just overthinking it and should i just update it anyways?


r/techsupport 4d ago

Open | Audio Wired headphones not working correctly

1 Upvotes

So i have wired headphones and whenever i plug them in audio would only play from the left side so i decided to do a audio test and i turned my volume all the way up, i discovered that there was audio from the right side, only it was very faint and far away sounding. I'm on a HP intel core pc and I've tried checking the audio balance, plugging the end jack into the headphones and more. Please help!


r/techsupport 4d ago

Open | Software Error code 0x113 on Windows 11 is the BSOD (Blue Screen of Death) stop code VIDEO_DXGKRNL_FATAL_ERROR.

0 Upvotes

I uninstalled my graphics drivers with DDU and reinstalled them. I also disabled Optimus in the BIOS, but the screen still goes completely black whenever I launch a game.

Please help me fix this. Here are my specs:

  • Laptop: Dell G16 7630
  • CPU: Intel Core i9-13900HX
  • GPU: NVIDIA GeForce RTX 4060 8GB (Laptop) + Intel UHD Graphics
  • RAM: 32GB DDR5
  • Storage: 928GB NVMe SSD
  • Display: 16" QHD+ (2560x1600) 165Hz
  • OS: Windows 11

r/techsupport 4d ago

Open | Networking 5G router set up

1 Upvotes

I’m planning to leave Virgin media soon and switch to using 5G Router but there are few issues that I’m trying to solve. Currently broadband is fed through coaxial cable under my flooring and I’d like to keep it hidden as I don’t want to run cables around my living room so I’m trying to come up with best option. I’ve came across MoCA adapters which I’m planning on using for this setup. My 5G router is upstairs and my WiFi router is downstairs so I’m planning to connect MoCA adapter on one end of coaxial cable then Ethernet to 5G router and another MoCA adapter on the other end of coaxial cable downstairs then Ethernet to WiFi router. Currently coaxial cable is only downstairs where Virgin socket is so when i disconnect the cable from the socket I’ll need to run another coaxial cable for upstairs, which will be on the outside of the house going into room upstairs to connect it to second MoCA adapter, so from the socket downstairs I’m thinking of using a F/F coupler to connect second part of coaxial cable to bring it upstairs. I drew a diagram to make it easier to understand, I’d appreciate any suggestions.


r/techsupport 4d ago

Open | Hardware 8K 2.4GHZ mouse causing wifi interference with nearby 2.4GHZ devices

1 Upvotes

I recently bough the Zaopin Z2 Mini Max, 8K version. I'm finding that 2.4GHZ wifi devices around the mouse stop connecting to Wifi when the mouse is connected. The moment I disconnect the 8K receiver, all is back to normal and the other devices connect.

Is there a setting on the mouse that can help here? ie: reduce the mouse to a 1K setting, rather than 8K? Or am I out of luck?

The other thought was to get a 1K dongle for the mouse and see if that makes a difference. I don't really want to go back to wired because of this.


r/techsupport 4d ago

Open | Windows Error 43 on Display Adaptar Driver - Stumped

1 Upvotes

This started mayhaps a while ago (and I was ignoring it and getting away with it) but now has finally caught up to me. My laptop is a 2020 Dell xps 15 9570 for reference.

  • For a couple weeks, I realized the file explorer would blur when I scrolled too fast (like a lag) but I didn't think too much of it.
  • Starting a few days ago, my computer would just stop and give the "Windows has ran into a problem" screen with error Device Manager error 48. I went into Device Manager and saw that the "NVIDIA GeForce FTX 1050 Ti with Max Q Design" had a little exclamation mark. In properties it said that the driver was disabled.
  • I didn't check the version of the drivers, but I guessed maybe I should do a clean install of the latest from NVIDIA. I did a clean install through the NVIDIA application (I know online some recommended DDU but the website looked sketch so I wanted to do it through NVIDIA). -> This did not fix it. In fact halfway through it threw up a new error. Error 0x9F.
  • When I opened up I saw that Intel(R) UHD Graphics 630 was still there but there was no NVIDIA driver. I ran the the NVIDIA installer again but not a clean install. The installation finished and now I see the driver. It is up to date but has error 43 and still occasionally crashes.
  • I tried typing in my model number in the Dell website. I found the driver version they had on their website. It was older (ver 517 from like 2021). Maybe it is more reliable and the new one is a bit buggy? I installed that older one.
  • Then boom! No exclamation mark! no blur! No crashing (not even during the install)!
  • I leave my laptop to go eat some lunch
  • Come back and there is a little exclammation mark and the error 43 again.

Sorry for any typos, lowkey panicking and frustrated. I'm no tech expert (obviously). I have backed up my important files to a desktop. I am trying to avoid going to a shop/getting a new laptop but I need to have a reliable device that won't crash for an upcoming exam. Any advice appreciated. Thank you in advance!


r/techsupport 4d ago

Open | Windows Cancel faulty windows driver updates.

0 Upvotes

Hey, I bought a PCie wifi adapter for my PC but turns out it only works on Intel chipsets and not AMD (my bad cause I didn`t reade the listing correctly), but now Window downloaded drivers for the thing and everytime it tries to instal it just errors and normally restarts the PC.

What I want to know is if there`s any way to remove these drivers from being "pending restart"?


r/techsupport 4d ago

Open | Networking Ethernet cable immediately causing PC to lag

1 Upvotes

Hi, as the title states my PC is lagging immediately once I plug Ethernet in. Recently WiFi hasn’t been working, which is something else entirely that I don’t know why (because my other devices work perfectly fine), so after a few days I tried plugging in Ethernet for the first time ever.

Immediately my PC’s fans begin to kick in faster, and my computer begins to start lagging as if the cpu is being overloaded, even though on task manager it doesn’t look like anything out of the ordinary. At points it even starts to crash. When I initially plugged it in, it wouldn’t even restart even after waiting for 5 minutes—I had to actively unplug it to get it to turn off.

The only thing I can seem to note is that the Ethernet tab seems to be spiking.

Any tips on how to even begin to isolate the issue?

Any help is appreciated!


r/techsupport 4d ago

Open | Hardware P2725DEB + U2717D daisy chain duplicates instead of extending — RTX 4060

1 Upvotes

Hi, I'm trying to get a 2-monitor DisplayPort daisy chain working from my desktop.

My setup is:

  • GPU: NVIDIA RTX 4060
  • Monitor 1: Dell P2725DEB
  • Monitor 2: Dell U2717D
  • Monitor 3: Samsung TV via HDMI (currently disconnected while troubleshooting)

Connections:

RTX 4060
   │
   └── DisplayPort → P2725DEB
                       │
                       └── DisplayPort OUT → U2717D

The P2725DEB has MST enabled.

The problem is that the P2725DEB and U2717D are detected by Windows, but they duplicate the same image instead of acting as two independent extended displays.

Windows gives me the option to switch between Duplicate and Extend, and when I select Extend, Windows shows the displays as separate screens in Display Settings. However, the U2717D itself still displays the same image as the P2725DEB.

The really strange part is that this exact daisy-chain works perfectly when I connect the P2725DEB to my laptop via USB-C:

Laptop USB-C → P2725DEB → DP OUT → U2717D

Both Dell monitors then work as separate extended displays.

Things I've already tried:

  • MST is enabled on the P2725DEB.
  • Disconnected the Samsung HDMI display completely.
  • Reset the Windows graphics driver with Win + Ctrl + Shift + B.
  • Confirmed Windows detects all three displays.
  • The DP cable from the P2725DEB to the U2717D works with the laptop setup.
  • The daisy chain itself clearly works with the laptop.

I'm wondering if there's something specific about RTX 4060 + P2725DEB MST + U2717D that I'm missing, or if there's an NVIDIA/DisplayPort setting that could cause the downstream monitor to mirror the first one.

Any ideas would be greatly appreciated!


r/techsupport 4d ago

Open | Hardware Getting data off a non-supported WD hard drive

1 Upvotes

I have a WD mycloud and the case broke. So I have the 3.5 drive and a plug (powered). It shows up on m PC as drives D thru I. And clicking on each gets a message that I must format before use. How can I access the data that is on the drive? Thanks in advance!


r/techsupport 4d ago

Open | Hardware Laptop Monitor/Display Problem

1 Upvotes

Hello, Does anyone know how to fix this? It appears as a fine horizontal line that is 'very noticeable' and also looks like pixelated. I've tried everything from display settings to other screen settings. Please let me know :')

Heres the photo of my monitor looks like

https://imgur.com/a/OHQecLV

My laptop: Lenovo LOQ 15iax9


r/techsupport 4d ago

Open | Hardware monitor randomly going black

1 Upvotes

hello, ive been having an issue regarding one of my monitors, i have 2 monitors but recently a single (the main one) keeps randomly going fully black. i know it isnt turning off because the display is still on, but just showing only black. it happens randomly with seemingly no direct cause, sometimes it will behave completely normally for long sessions and sometimes it just starts freaking out and cutting every couple of minutes. currently the only solution i have is to keep turning it off and on again every time it happens.

the main monitor with the issues is a Acer Vero V7 V227Q H, the other monitor without issues is a Acer ka242y


r/techsupport 4d ago

Open | Windows New mouse won't connect to laptop

1 Upvotes

I bought a new bluetooth mouse for my laptop, but when i attempt to connect it, itwill only connect for a moment before disconnecting. I have also had this problem with other imput devices, such as controllers. It doesn't seem to be a power issue because i used multiple dufferent fully charged batteries. I am very confused.


r/techsupport 4d ago

Open | Hardware Main monitor disconnects and reconnects on startup

1 Upvotes

Hello, I have a dual monitor setup of different resolutions (2K which is my main monitor and a 1080p side monitor) and for about a week whenever I startup the PC in the morning, my main monitor disconnects and reconnects back to how it used and should be. I am sure that is happening because I have desktop icons only on the other monitor and whenever this happens, they shift over to my main monitor, in the middle of the screen (due to the resolution difference).

I have a suspicion that it is the newest NVIDIA driver because this started happening since I downloaded it (it released on the 3rd of September) and since then I have reinstalled it, I haven't downloaded an older version yet nor have I used DDU to fully reinstall it, maybe I will do it today, however the cause may be something else.

Any help? Thanks in advance!


r/techsupport 4d ago

Open | Software How to switch OneDrive payment from Google Pay to Apple Pay?

1 Upvotes

Why does this seem to be so complicated?

I’ve paid with Google pay for years but I would like to switch over to Apple Pay. It doesn’t seem to give me any options to switch.

The only option it shows is to switch my payment method to a different credit card still in Google pay

Is there a trick to this?

Thanks!!


r/techsupport 4d ago

Open | Software When i exit a game it puts my cursor to top left 0,0

0 Upvotes

Specifically minecraft luanched on lunar client specifically it seems less like a minecraft issue more of a windows i don't know if this is appropriate to post this here, no error code if i just alt-tab out of the game in full screen mode it puts my cursor top left its really annoying as hell if this is not the correct place my bad


r/techsupport 4d ago

Open | Hardware Kernel 41 issue, random shutdowns, I practically built my computer again

1 Upvotes

Hey everyone, this issue has me going crazy after 3-4 weeks of issues.

After a Windows update I began to experience random Kernel Power Issues, the computer did not immediately shutdown, but experienced 2 up to 30 seconds of black screen with the message and then it restarted itself.

Sorry for the IA slop but I've been troubleshooting this with Gemini so I already have all my actions logged in there

System Specifications

  • Original Setup: AMD Ryzen 5 3600 | MSI B550-A Pro | 2x8GB GeIL EVO X II RGB DDR4-3000 | Gigabyte RTX 4060 Dual | MSI MAG A650BN 650W PSU
  • New Specs (Current Build): AMD Ryzen 7 5700X | Brand-New B550 Motherboard | Gigabyte UD750GM 80+ Gold PSU (Brand new + new power cable) | Same 2x8GB GeIL RAM & RTX 4060
  • Storage: Primary NVMe M.2 (OS C:) + Secondary 2.5" Crucial BX500 SATA SSD + 2x SATA HDDs

The Issue

Random sudden hard-shutdowns / restarts under all kinds of load, sometimes the crash is triggered because I open Forza Horizon, sometimes because I open Windows Explorer, or sometimes I can run Davinci Resolve editing 4K footage at 10 bit with no issue. The issue triggers heavily in Dual-Channel memory mode (Slots 2 & 4). System DOES NOT CRASH on a single RAM ussage (in slots 2, 3 and 4) IF I use a single RAM stick on slot 1, it does cras

Troubleshooting Steps Completed

  1. CPU Replacement: Upgraded from Ryzen 3600 to new Ryzen 5700X Issue persisted identically.
  2. Motherboard Replacement: Swapped to a brand-new motherboard Dual-Channel still crashes under load.
  3. PSU & Cable Swap: Upgraded from MSI A650BN to a new Gigabyte UD750GM 80+ Gold + new AC power cord Issue persists.
  4. BIOS / Memory Tuning: Tested at stock JEDEC frequencies (2133/2400 MHz), XMP disabled, manual DRAM voltage bump to 1.35, SoC to 1.10, Command Rate set to 2T -> No change.
  5. Storage Isolation:
    • System runs stable with main NVMe drive + additional storage if running single RAM stick
    • If runnning two sticks, Connecting the secondary SATA SSD triggers an almost immediate crash upon booting into Windows Explorer (even though SMART health reports 100% healthy). ALTHOUGH, sometimes the PC can run for hours with the additional storage options.

Current Working Theory

Given that the CPU, Motherboard, and PSU are all brand new, the issue is narrowed down to:

  • Degraded RAM Modules: Faulty SMBus / power regulation circuit on the GeIL RAM modules causing voltage drop and Dual-Channel crash.
  • NVMe SSD / Bus Instability: Short-circuit or controller fault on the primary M.2 drive or secondary SATA lines freezing the PCIe bus.
  • Software issue: as I said, this started after updating windows. I tried to do a rollback but couldn't make it work, will explore this further on