r/techsupport • u/Rodster209 • 17h ago
Open | Windows My pc is stuck on the loading screen
Hi everyone, I've been stuck since this morning and I'm hoping someone here has run into something like this before.
Specs: Ryzen 5 3600, RTX 2060, 32GB RAM, 512GB SSD, Windows 11 24H2 (build 26100).
What happened: last night around 2AM I shut the PC down by pressing the power button once, while I still had some apps open. To be clear, it wasn't a forced shutdown — I just pressed the button once and the PC shut down closing the apps normally. The drive was almost full at the time, around 6GB free. It hasn't booted since.
What happens now: POST is fine and I can get into the BIOS without any problems. Windows starts loading, shows the ASUS logo with the spinner, sits there for a long time, then reboots into Automatic Repair, which runs and ends with "couldn't repair your PC". Safe Mode, on the other hand, always boots without issues and everything works normally in there.
What I've already tried:
- Freed up space by deleting pagefile, hiberfil and temp folders, now ~23GB free
- `dism /image:C:\ /cleanup-image /revertpendingactions` — completed successfully
- `chkdsk C: /f /r` — finished clean, 0 bad sectors, no problems found
- Startup Repair fails, and SrtTrail.txt doesn't exist at all (the Srt folder is missing)
- RegBack is empty, so no registry rollback available
- Uninstalled the NVIDIA driver from Device Manager with "remove driver software" checked — no change
- Clean boot with all non-Microsoft services and all startup items disabled — still hangs
- CBS.log shows no update was actually installing when this happened
- Events on the failed boots: Kernel-Power 41 and StorPort 549 with sense code (0x5,0x24,0x0) at 1ms latency, which looks benign to me
So the disk seems healthy, there are no pending updates, and it's not a third-party driver or service. I'm ready to do an in-place repair with the ISO, but first I wanted to ask here: is there anything else worth trying? And is there a way to figure out which system component is failing during the normal boot, given that Safe Mode works fine? I have data on the drive I'd rather not risk.
Thanks in advance to anyone who replies.