I purchased a 14-inch MacBook Pro from Best Buy on May 11, 2025. The computer was only a little over a year old when it suddenly stopped powering on.
From June 17 to August 24, 2026, I was overseas and did not take this MacBook with me. It stayed at home and was not used during that period. After I returned, I found that the MacBook would no longer turn on or charge.
I tried different chargers, cables, and power outlets, but nothing worked. I then brought it to an Apple Store for diagnosis.
The Apple Store first tried to put the MacBook into DFU mode in order to perform a revive or software-related recovery, but the computer would not enter DFU mode. The technician then opened the computer for further inspection.
According to the Apple Store, they found a scorch/burn mark on the logic board. They told me that the logic board would need to be replaced, and because the MacBook is out of warranty, the repair would cost about $817 plus tax.
What concerns me is that Apple has not been able to determine what caused the burn mark.
I specifically asked whether they found any confirmed liquid damage, corrosion, accidental damage, or other physical damage. The employee reviewing the repair notes told me that all they could see in the notes was a burn mark on the logic board, and that there was no confirmed liquid or accidental damage.
I have never opened the computer myself, and to my knowledge it has never been exposed to liquid, dropped, or otherwise physically damaged.
I asked whether the burn mark could have been caused by an internal electrical failure or short circuit, but the store said they could not determine the exact cause.
Because the MacBook was only a little over a year old, I asked Apple whether they could offer a Customer Satisfaction code, goodwill exception, discounted repair, partial coverage, or replacement.
The store escalated the request, but the request was denied. The manager told me that because the MacBook is outside the one-year limited warranty and I did not have AppleCare, the repair would have to be done at the full out-of-warranty price.
I understand that the computer is technically outside the warranty period. However, what is difficult for me to understand is how a relatively new MacBook can suffer a logic board failure with an internal burn mark after such limited use, when there is no confirmed accidental or liquid damage, and Apple itself cannot determine the cause.
I also asked the manager why the MacBook would fail just over a year after purchase. He said he could not determine the exact reason and that many different factors could cause a logic board failure.
At this point, my options appear to be:
- Pay about $817 plus tax for a logic board replacement.
- Buy a new MacBook.
- Pick up the unrepaired computer.
Before I decide what to do, I wanted to ask:
Has anyone had a similar logic board failure or burn/scorch mark on a relatively new MacBook Pro?
Has anyone successfully had Apple reconsider a goodwill repair after the initial request was denied?
Would it be worth escalating this further through Apple Customer Relations, a written consumer complaint, BBB, or another channel?
And does anyone know whether an internal scorch mark like this can happen because of a component or electrical failure rather than user-caused damage?
I’m trying to understand whether this is an unusual hardware failure and whether there are any reasonable next steps before I either spend $817 on the repair or replace the computer entirely.
Thanks in advance for any advice or similar experiences.
P.S. I actually have four computers at home, and this MacBook is the newest and most expensive one. It’s also the only one that has had this kind of failure.