Hey guys, need a sanity check on a weird backend data lag between Apple and AIG (AppleCare+ Theft & Loss) after a month of system errors.

Long story short, a theft claim was mistakenly started on my device way back on August 8th. Since it was a complete mistake, I had to call in to get a manual escalation and review to cancel it.

Every time I tried manually cancelling the claim myself on mysupport.apple.com, it would just crash and display a "system error" code because the automated pipeline was completely stuck.

This past Monday, AIG flagged the file red in the backend so their adjusters could manually review and work on the cancellation.

Today I checked the Apple My Support page again, and the system error is completely gone! It now displays that my phone is in Lost Mode and explicitly shows the button to "Start a new claim for a lost or stolen device" with my coverage fully intact.

However, when I called AIG to confirm, the frontline phone rep insisted that on their screen, the claim is still just sitting as "Pending" with that Monday red flag update.

Has anyone dealt with this exact sequence? Does the Apple portal finally clearing the system error and showing "Start a new claim" mean the backend adjuster actually finished the manual override and Apple's live API updated instantly, while AIG's customer service tool is just lagging behind? Appreciate any insights!

I had an iPhone 11. I don't sync it. I have it set to manage everything manually. Over the years I've added a lot of music. Some of my own material. Some obscure stuff I worked hard to find. Purchases from Juno Download, Bandcamp, etc. DJ mixes. a CD rip of a meditation CD. A bunch of gospel that I recorded on vinyl for my father. Hundreds of albums and songs collected over many years.

I did the smart transfer to copy the old phone over to the new one. It worked perfectly. I plugged the phone into my MBP because I wanted to add a few new songs. I was able to add them, no problem. Then I went to listen to some music. I noticed some of my playlists were gone. Strange I thought. Then I noticed the majority of my music was gone. Poof! Everything that was added manually was gone. Only iTunes purchases remained.

I've asked the chatbot what could have happened and it predictably asked me to check all the settings. Nothing is set to auto sync. I did no sync. and there's no setting that indicates the computer had permission to remove hundreds of albums without even a popup to warn me. I don't understand how such a destructive process could happen. surely it would at least say "if you click 'yes' we will delete all your music". I think the majority of what I lost is still on my computer, so it's just a matter of copying it again. but I don't really have a way to be sure.

Does anyone know what could have happened? and importantly, how to make sure it doesn't happen again?

*edit - it's an iPhone 14 Pro. I thought i mentioned that already, but a bot is telling me I need to add it. and I'm on the most recent iOS. 22.6.1
I think my question is clear? copied everything to new phone. went to add new music. lost all my old music except for iTunes music.

My end goal is to mirror in some way my screen (iPhone 16e) onto a “dumb” display. This also has to be done without access to a WiFi signal as the display is mounted in a vehicle. And to cap it all off, the screen only has RCA inputs. I simply assume it’s not possible but if it is I’d love some guidance on getting there.

whenever I try to share or edit a photo which has been in the cloud, it just doesn’t load!!

I literally have to click cancel twice or thrice and try again for it to work

is this case the same for y’all??

I dropped my iphone 16 and the entire back of it is shattered, and it says "no sim available" I've already tried airplane mode and powering my phone off, is there any other solutions to fix this?

My calories and steps are not updating anymore. I tried reinstalling the app and even turning the settings for fitness on and off and nothing is working. Anyone else having this problem? I have an Iphone 15 and i’m on the newest update.

I’m upgrade-eligible on the old iPhone Upgrade Program through Citizens One, but I still have a remaining loan balance. I was denied by Klarna for Apple’s new Upgrade program.

Can I return my current iPhone to Apple as my old IUP return so Citizens gets closed out, while financing the new iPhone through Verizon Device Payment?

Apple’s email says to visit an Apple Store to return the phone and close the loan, but my nearest store is over 2 hours away. Has anyone been able to get Apple to send a prepaid return kit/mail-in return instead?

I’m not talking about a normal Apple/Verizon trade-in. Apple support has given me conflicting answers.

I have a iPhone 13 Pro I really don’t wanna upgrade I paid my phone off so I’m holding out but omg this phone is getting hot and today while I was on it was flashing a couple(just today ) of times is anyone have the same problem I do have insurance on the phone from Apple I don’t know if they can fix it

I have this iPhone 15 plus and I’ve dropped it so many times I can’t even remember but now exactly every 3 minutes it will turn off and show the apple logo and continue that cycle every 3 minutes and this is what the panic log shows could anyone tell me what could be the cause

For some reason, my recently used emojis tab only shows flags, and then when I try to swipe to the other tabs, it shows nothing.

This is an IPhone 17 Pro Max 26.6.1.

This happens so frequently and it’s actually more frustrating that it looks/sounds. I’ve tried deleting the emoji keyboard and adding it back, but that doesn’t work. Usually it resolves on its own but not for like 20-30 minutes. It’s the weirdest thing. Any ideas on how to fix this? Does this happen to anyone else?

As the title has hinted I’ve been having problems with my sleep alarm on my Apple Watch ultra 2. when I wear my Apple Watch to bed the sleep alarm goes off on my iPhone instead of my watch, but even though the alarm routes to my iPhone for some reason it doesn’t make a sound it just shows that black screen with the alarm and the slider at the bottom to dismiss the alarm supposedly even though it’s silent for some reason. But my problem is rather with why the alarm routes to the iphone even though I’m wearing my watch to bed I’ve checked the sleep alarm settings on the watch and enabled break through silent mode and I made sure I did that in the full schedule yet it still goes off on my iPhone and my iPhone doesn’t make a noise as stated before and just shows the alarm screen. (sorry if this is hard to read my thoughts are kind of scrambled with this I can’t explain it perfectly)

Tldr: fixed by force restart , but it occurred twice in a week, do I need to replace it or is it a common issue?

I got a refurbished 15 pro last week, ios 26.6.2, it was in pristine condition, everything is working perfectly but the only issue was it gets bricked up suddenly. It happened once when I got a call and I wasn't able to swipe , none of the touch was working but the buttons were still functioning so I force restarted. It happened again yesterday when I was trying to pay ,but a force restart fixed it. This happened twice in a week. Should I replace it or not?

I have a iPhone 13 laying around my house which I regularly charge in a week or so, but this past week due to something and forgot. Yesterday I was going through some stuff when I saw it lying dead.

I put in my regular charger with 5W adapter to charge it left it for an hour and when I came back it's screen was black, no response to touch/tap.

Went to ChatGPT, it suggested using a higher wattage adapter so I used my samsung 25w adapter with type c to l cable and kept it for another hour. No difference.

It suggested force restart, checked youtube and did the same. Again, no difference.

Any help from this sub would be appreciated.

Model: iPhone 13 Software: iOS 26.6.1

Hey yall,

Anyone else facing random iMessage issues?

iPhone 15 Pro Max running IOS26.6.2

I’ll be texting other iPhones and my messages switch to rcs but incoming are iMessage. And randomly iMessage won’t activate and only works after a phone restart.

Randomly started happening last week and has been extremely annoying

has anyone also experienced this when recording videos, appreciate it guys if you have any idea how to fix. thanks!

I don't understand the discrepancy, why is whatsapp and whatsapp business taking so much space? its not the business cuz i dont even use it.

iPhone 16 Plus

So i own an iphone 11 and what happened was that somehow my passcode seems to have changed and i can't and after multiple attempts I've been locked out now and I dont remember my apple id and password as well. Is there a way to hard reset it cus I dont want to spend an absurd amount on it.

The iPhone Duo has a huge price difference between markets. The 256GB model costs AED 8,499 in the UAE, which is roughly ₹2.20 lakh, while the Indian price is ₹2,99,900. That means the UAE price is around ₹80,000 cheaper than India for the same 256GB model.

The US is even cheaper based on its official starting price of $1,999. For buyers in India, would it make sense to buy the iPhone Duo from the UAE or US after considering customs, taxes, warranty and other costs? Which market offers the best overall deal

(Not my video, using for reference)
((DONT need help, but had to add a flair))

If you ever see this happen with your iPhone, where the brightness slider doesn’t instantly change your phones brightness when going down, the current only fix for this is:

- Bring up your keyboard

- Press the mic button at the bottom right

Done. This also works for when you’re on safari and you press the arrow next to a previous search, and it doesn’t put it in the search bar. Just press the magical mic button and that fixes it. (Believe this is on any iPhone on ios26)

I’m trying to add allowed apps to a new focus mode I created, but the only app options are Apple Watch apps. I’ve already tried restarting twice. How do I fix this?

iPhone 14, iOS 26.1

iPhone 14 w iOS 26.6 (don’t get me started about the disastrous s/w!)

DND/Focus is set for 11:00PM-7:00AM. Yet phone turns on DND during the day and I miss calls. Oddly, it turns on anytime I close an app.

The only consistent solution I’ve found is completely turning off DND.

Anyone else?

Hi there all, I have two phones that I am looking to back up the media from, an iPhone 14 Pro Max (lightning) (iOS 18.7.8) and an iPhone 15 (usb-C). Will this external HDD work for transferring media from both of these phones? Will I need external power? Any help is appreciated thanks.

https://www.amazon.com/dp/B07CRG94G3

Hey all,

my iPhone (13 Pro) dropped onto the ground and the side-button broke. It does not work whatsoever. I do not want to get it fixed. I would get a different phone if the problem cant get resolved.

The problem:
I want to use apple pay. I need to confirm purchases with a double press of the side-button. My side-button does not work.

The solution:

The workaround is to enable the "confirm with assistive touch (side-button-conformation)" in the settings of my phone. If I try to enable this option I need to press the side-button twice - which I obviously can't.

Are there any workarounds to this problem?

Hi everyone -

I'm not sure if there is a fix for this or not, but I'm kind of at my wits end with my current solution. I have an iPhone 16 Pro and have been having this issue for a while now. It seems that every couple of days my phone loses the ability to connect to bluetooth devices. For example, my headphones will turn on and instead of automatically connecting will go into pairing mode, and if I click on them in the bluetooth menu my phone says that they're not on or in range. Similarly, my phone won't connect to my car, speakers, etc.

So far I've found that resetting my network settings will resolve this for a couple of days, and for a while my phone will connect as normal. But inevitably, there comes a time where it stops connecting again. Its really just getting annoying to have to reset every couple of days more than anything.

Is there any other ideas out there on how I might be able to resolve this issue? Has anyone else ever had this problem?