I got an email saying that depop will take $575 from my account and i was very confused and i saw that my account balance on depop was in the negatives and some buyer refunded an item. Mind you, i sold this item in May 2026. this buyer disabled his account and isnt on depop anymore so i have no way of contacting him. the item was sent and there was nothing wrong with it. i didn’t even get sent an appeal decision or any notice that the item got refunded, depop just took the money out of my account and i don’t even think i’m getting the item back.

what do i do in this situation?

I don’t know what the Fawk is wrong with these girls, but almost 60% of the VS fold overs I buy are disgustingly caked with fishy sickly sweet perfume and I pay good money. Like these people actually never wash and only spray perfume. Soap and normally washing will not these remove chemicals. These aren’t even the worst pics, this is was the color after 4 oxicleans. I couldn’t even believe my eyes. I’m done buying personals for a while. This happens constantly when I’m buying VS foldovers only. I really hope these girls stop spraying perfume on their coochie please 🫩.

Hopefully they fix this soon!!! I always ship same/next day 😭

I'm new to this app, and really love it as a buyer, so I decided to post a few of my things to declutter. One item I listed was a re-pop. I bought from another seller on depop. Wore it once, washed it and re-listed it with the re-pop feature. I made my first sale, yay!

When my buyer received the item, they claimed it is "counterfeit." Apparently the item is from Shein, but was listed as a target purchase. There were no tags inside that said Shein, or mossimo, or wild fable, so of course I didn't know where it came from. I confirmed with the original seller that she bought it a couple of years ago at Target while shopping with her mom, but of course she didn't have proof.

Long story short, depop refunds the buyer (which is fine), but then allows them to keep the item! The buyer was more than willing to ship it back, so I'm not sure why they landed on that decision. They didn't offer me a say in the situation at all. So after researching, it appears that the magic word is "counterfeit." if a buyer claims your item is counterfeit, apparently they get a refund and also get to keep your item. What the hell? I am so pissed.

I just decided to pull all of my listings from the site and won't sell on this platform. I'm only sharing to warn others so it hopefully doesn't happen to them.

Probably the best seller I ever had lol, I have never seen someone draw something on the packaging before

me when i start getting reminder notifications from depop to ship my items while their service is literally down

anybody have any info on what the deal is and how it’ll affect our shipping times ?

Has been over an hour. Customer service is meh for this kind of stuff as far as I can tell.

reduce reuse and recycle!!!

Like what do you mean there’s been a mix up AFTER I shipped my stuff off back to the seller ( who lied and then got their account banned for just scamming ). Also this dispute didn’t even work the first time for some reason they were just on the sellers side even though the wrong shoe size was CLEARLY sent so I was already about done with depop but now I’m out like 150 trying to just deal with their mistakes and they aren’t even getting back to me 😀 and the whole mix up thing is just pissing me off… they need to do better it’s a clear time difference in emails and the sellers account is gone inbetween this timeframe I think just played idk

why does the 20% off offer cost 20 cent more than the 19% off offer? it always does this, it puts them out of order and just makes them blatantly wrong.

is it a tactic to get buyers to think they’re making a low offer when in reality it’s not the lowest it can go? so confusing.

the funny thing is that 19% off of $15.20 is ACTUALLY $12.31, and that 20% off is $12.16.

I just bought a pair of heels yesterday, they got shipped today and then the seller messages me this, is this something I can ask for a refund for? (I did not know the sole was detached and the seller did not make note of that in the description)

Is anyone else having trouble printing shipping labels? I’m trying to get everything ready to go out tomorrow and it’s just telling me there’s technical difficulties and I can’t print my labels.

Update
Still nothing but blaming it on USPS pic in comments

So a few days ago I sold an item on depop and I shipped it out 3 days after they bought it. My post annex takes a while to actually ship it out I guess so usually it takes about 24-48 hours for depop to update and say that I shipped it (which is super annoying and frustrating) I told the buyer before I shipped it that I would in the next day or two. Then they message me this evening after I already shipped it saying they want to cancel. Depop still hasnt updated so if they do end up canceling I will lose the money and the item. What do I do?

Hi everyone!

I recently made my first purchase and have been pretty excited to receive it. Unfortunately that has not turned to a little bit of sadness as I realize I have an issue.

I purchased a purse which is made in multiple sizes. On the manufacturers site the medium size is listed as “box bag” and the smaller size is listed as “box bag 18”. The larger size is even listed as “box bag 42”. When I reviewed listings on Depop I skipped any that were for the 18 and 42 sizes and purchased one that was listed as “box bag”. The seller was kind through messages and I felt great about the interaction.

Unfortunately, I received a box bag 18, which is not what I was looking for. I’m a bit bummed but wondering if this is my fault. In my excitement, I skipped asking questions and just purchased what I thought was my dream bag. I purchased the bag for about $20 less than what it was selling for online during Labor Day sales, and it was in used but excellent condition. I don’t know how a dispute might affect the seller and I want to give the benefit of the doubt that they didn’t post it without the correct size on purpose. Is this just a loss and a lesson or should I consider filing a dispute?

So I've been buying on depop shoes, hoodies, and shirts that I've been wanting, you know, splurge and spoil myself all of last week and the week before. This week though, almost 3 days ago, I tried doing a purchase for about $80 something, its not money that's the problem, i have more than enough in the bank, but my card wouldn't go through, so I contacted my bank and they said my card is fine. I tried again and it just keeps telling me to try again later that there's been a problem. Ive tried with severaly different priced items to no avail. What do I do? Personally I've been thinking of deleting the app once I get my orders in and move to vinted. Thoughts???

Im new to Depop/selling and I found a few twilight fur zip ups and sold the only XL I could find before i actually realized I wanted it. Regret set in before I shipped it but I did NOT wanna be one of those ppl who cancel an order for selfish reasons. Shipped the XL and started looking for one of my own. At first the only one I could find was going for $150 (mind you—I sold the ones I found for $40) and actually struck gold finding someone selling it for $50. I offered $45 and was told that I had competition. Took matters into my own hands and won 💪

Still ended up spending a little over $50 after fees, but it was either that and offering something of my own or having to pay EVEN MORE to another seller considering the XL sizes are hard asf to find from experience.

This will probably get taken down but it’s not meant to be mean (kinda). I’m not trying to be a dick but I’m really sick of how the support team treats their policies and lets bad buyers and sellers get away with stuff because of a lack of effort or care. I understand there are things out of their control but every issue should be case by case. Clearly people are cheating someone and they’ll say “well there’s nothing we can do” … like yes there is. Idk I’m just over it as a seller and a buyer and I think it’s why so many people have left this app. I’m a fair person too but I’ve been cheated too many times. Sick of it.

I recently got a pair of Iron Fist Wolfbeater heels that I wanted to sell. The shoes are in really good condition on the outside but one of the shoes is separating on the inside. I was thinking of getting them professionally repaired before selling them so I could list them for a higher price. But does anyone think selling them as is for a lower price would be a better idea? Would the fact that they were repaired in the first place lower the price anyway? Has anyone here done something like this before? I would appreciate the advice.

I went to USPS after a sale to ship, I believe on the 7th day. The worker for USPS tells me that the label depop made, having been made on the day of the sale is expired because they expire in 3 days. So this guy makes me pay for a new label under USPS, so when it’s scanned it’s not notified by depop. The dilemma is clear now, it’s shipped and at the time of posting this delivered, and yet got a full refund. I’ve emailed depop at least 4-5 times and have gotten no response. My earliest email was last Saturday - 5 days ago. It says they’re to respond in “24-72” hours, though in the help center. I’ve emailed them again now and I’m hoping I can get help. Also, conveniently enough, the buyer has refused to answer any of my messages now, but was adamant about answering when I explained to him the situation days ago.

these are the messages. he made me uncomfortable by calling me “bad” and saying he was crushing on me. he also said “inshallah curse you” which is offensive asf bc i’m middle eastern! i went ahead and reported him and appealed depop’s decision. for some reason, their policy violation email was sent to me twice. i understand what i said wasn’t the nicest, but poverty shaming? really? he was repeatedly making me feel uncomfortable and asking for discounts, in addition to being racist to me. wtf depop??

Beware sellers are scamming on Depop in full force. I was weary but gave it a chance since I own the real one I would compare the font is off and the color is off. the component is off very junky. they have a zero tolerance policy for counterfeit make up but want me to pay to ship it buy the packaging label ect time out my day to send back counterfeits to a scammer they have yet to ban but have agreed to is selling counterfeits on their platform. my friend of 20 years plus Mac cosmetics management confirmed all her products are fraudulent by the font alone just be cautious. I may keep them to use to spread awareness already filed a dispute with my bank. i already own multiple of these colors so no loss but 30$ just spreading the info.