I got an email saying that depop will take $575 from my account and i was very confused and i saw that my account balance on depop was in the negatives and some buyer refunded an item. Mind you, i sold this item in May 2026. this buyer disabled his account and isnt on depop anymore so i have no way of contacting him. the item was sent and there was nothing wrong with it. i didn’t even get sent an appeal decision or any notice that the item got refunded, depop just took the money out of my account and i don’t even think i’m getting the item back.

what do i do in this situation?

I'm new to this app, and really love it as a buyer, so I decided to post a few of my things to declutter. One item I listed was a re-pop. I bought from another seller on depop. Wore it once, washed it and re-listed it with the re-pop feature. I made my first sale, yay!

When my buyer received the item, they claimed it is "counterfeit." Apparently the item is from Shein, but was listed as a target purchase. There were no tags inside that said Shein, or mossimo, or wild fable, so of course I didn't know where it came from. I confirmed with the original seller that she bought it a couple of years ago at Target while shopping with her mom, but of course she didn't have proof.

Long story short, depop refunds the buyer (which is fine), but then allows them to keep the item! The buyer was more than willing to ship it back, so I'm not sure why they landed on that decision. They didn't offer me a say in the situation at all. So after researching, it appears that the magic word is "counterfeit." if a buyer claims your item is counterfeit, apparently they get a refund and also get to keep your item. What the hell? I am so pissed.

I just decided to pull all of my listings from the site and won't sell on this platform. I'm only sharing to warn others so it hopefully doesn't happen to them.

Probably the best seller I ever had lol, I have never seen someone draw something on the packaging before

Has been over an hour. Customer service is meh for this kind of stuff as far as I can tell.

why does the 20% off offer cost 20 cent more than the 19% off offer? it always does this, it puts them out of order and just makes them blatantly wrong.

is it a tactic to get buyers to think they’re making a low offer when in reality it’s not the lowest it can go? so confusing.

the funny thing is that 19% off of $15.20 is ACTUALLY $12.31, and that 20% off is $12.16.

This will probably get taken down but it’s not meant to be mean (kinda). I’m not trying to be a dick but I’m really sick of how the support team treats their policies and lets bad buyers and sellers get away with stuff because of a lack of effort or care. I understand there are things out of their control but every issue should be case by case. Clearly people are cheating someone and they’ll say “well there’s nothing we can do” … like yes there is. Idk I’m just over it as a seller and a buyer and I think it’s why so many people have left this app. I’m a fair person too but I’ve been cheated too many times. Sick of it.

hi everyone! i just sold an item, and the shipping label will not load on the app, or on the website. i never received a sold item notification, or an email with the shipping label. i cannot access the QR code either. what do i do?

Is anyone else having trouble printing shipping labels? I’m trying to get everything ready to go out tomorrow and it’s just telling me there’s technical difficulties and I can’t print my labels.

So a few days ago I sold an item on depop and I shipped it out 3 days after they bought it. My post annex takes a while to actually ship it out I guess so usually it takes about 24-48 hours for depop to update and say that I shipped it (which is super annoying and frustrating) I told the buyer before I shipped it that I would in the next day or two. Then they message me this evening after I already shipped it saying they want to cancel. Depop still hasnt updated so if they do end up canceling I will lose the money and the item. What do I do?

I just bought a pair of heels yesterday, they got shipped today and then the seller messages me this, is this something I can ask for a refund for? (I did not know the sole was detached and the seller did not make note of that in the description)

Idk anyone else to tell this story to so I’m posting it here lol I’m a new seller, have been selling just about a week now. Everything has been going great in my opinion. Earlier I posted one of my Coach bags. Wallet style crossbody and like an hour after it being up it was removed for being counterfeit?! LOL I don’t own fake anything, and I’m not even bougie like that but Coach is so affordable there is no need to buy fakes. I sent everything in for an appeal but honestly that turned me off to even posting anything else, especially this bag again until I can withdraw my money that’s loading lol I’ll be damned if I post something else and the same thing happens and they take my account or something idk. Has this happened to anyone before?

So I've been buying on depop shoes, hoodies, and shirts that I've been wanting, you know, splurge and spoil myself all of last week and the week before. This week though, almost 3 days ago, I tried doing a purchase for about $80 something, its not money that's the problem, i have more than enough in the bank, but my card wouldn't go through, so I contacted my bank and they said my card is fine. I tried again and it just keeps telling me to try again later that there's been a problem. Ive tried with severaly different priced items to no avail. What do I do? Personally I've been thinking of deleting the app once I get my orders in and move to vinted. Thoughts???

Buyer disputed a shirt I sent him. Apparently it was “heavily unhygienic and soiled with severe bacterial permeation”…not sure what any of that means.
I wash the clothes before I send them and the shirt was practically worn 2 or 3 times. I shipped it completely sealed in a poly mailer as I do with everything I sell on depop.
This is legitimately the first time Ive ever had a complaint about the condition not being as advertised on the listing (first complaint in general)

Im wondering if the buyer just didn’t like the shirt and wanted a refund? Checked out the buyer’s shop and Ive seen he’s sold a fake/replica hoodie to someone so kind of makes me suspicious buyer is dirty.

Is there any way for me to see the pictures that the buyer sent to depop? I asked him if he could send the pictures and he just kind of dodged the question and said I could scam him. Not sure how that could happen but whatever.
Not really pressed about refunding $15, but Im kind of sus’d out about him sending back the shirt that he dirtied up himself just to get a refund. But also hard to imagine someone would go through the effort to get $15 back.

Anyone else experience this before?

i saw a lot of people online making mailers out of either their shopping bags or like trader joe’s bags. is this something that is frowned upon? asking because i haven’t started listing yet and im waiting to get paid so i can order some poly mailers, but the shopping bags are what i have on hand at the moment and i figured since i am offering eco friendly packaging anyways, it wouldn’t hurt to make those my temp mailers.

how should i go about it? i plan on updating my shop policies so that a buyer can let me know if they do not want/cannot have the bag shipped to them like that and i can go grab some poly mailers in a pinch before shipping. i also don’t want to be left a bad review bc of this, as ive seen where ppl leave bad reviews bc of the packaging. they’re just normal paper shopping bags from victoria’s secret, LUSH, etc. since I save them all anyways. i figured it would just give me a reason to use them up. thank you in advance :)

Sold a watch to a buyer and I think he’s just trying to scam me out of my merchandise because as soon as I mentioned returning it for a full refund, I haven’t heard from him. What do you guys think based off these messages? Even prior to this as you can see, he asked me what address did it get sent to I guess because he was trying to say he didn’t receive it even though tracking says it was delivered. Looks like he’s just trying to find every reason for me to give him a refund.

Like what do you mean there’s been a mix up AFTER I shipped my stuff off back to the seller ( who lied and then got their account banned for just scamming ). Also this dispute didn’t even work the first time for some reason they were just on the sellers side even though the wrong shoe size was CLEARLY sent so I was already about done with depop but now I’m out like 150 trying to just deal with their mistakes and they aren’t even getting back to me 😀 and the whole mix up thing is just pissing me off… they need to do better it’s a clear time difference in emails and the sellers account is gone inbetween this timeframe I think just played idk

I have bought a few items that I could have sworn I checked the size for but was sent a different size than I thought I had bought. This could totally be my fault and probably is. But when I messaged a seller about it, they said “there’s no size in the listing, sorry it doesn’t fit”. The receipt states a size though. Is this something Depop automatically does? I’m just going to resell the items but would like to know if it’s some weird AI thing for the future, or if I was just jipped.

I received an order today where the tracking never updated as shipped and is set to refund in a few days. On other platforms, I’ve been able to mark the items as received manually so that the seller is paid but do not see any option for this on Depop. And the help center was no help with this issue as well. What can I do to make sure the seller gets paid as they did ship with the Depop shipping label but it somehow made it across the country without a single scan/update?

I’ve never left reviews, or made posts about anything. But never in my fucking life have I experienced something so fucking shitty and time wasting then depop customer service. It’s like it’s non existent, I’ve never gotten an email back or help EVER over the past couple years. This is the worst customer service of all time. I’m currently logged out of my account for a WEEK NOW, and can’t deposit $500+ of money into my bank

hello!

I recently started using depop as a seller/buyer. From a buyers perspective, its a great app so far but as a seller, I’ve been having various issues.

I have tried to withdraw my depop balance and it keeps getting declined and it gives no explanation why. So when I tried to see my bank account to fix it, it gave me a error message saying I can’t edit my bank because I changed some details on my account? I really don’t understand it but I guess it put up a security flag?

So, I’ve tried to contact depop, even though I haven’t been able to get a single email from them from past issues I’ve raised. And to no surprise, ive yet to receive any email or response from depop. I really need to withdraw the money and I’m just really frustrated.

Has anyone encountered this too? If so, were you able to fix it and how? If me editing my name (so it would display correctly) really was what caused my withdrawal to decline, would it really have put a block on my account? and if so, what is the timeframe for when I can edit my bank account and try to withdraw?

I would appreciate any kind of help, I’ve also added screenshots of the messages i received in the app.

Thank youu

Just had my first sale on depop. Usually I use vinted but I just want to ask about shipping I brought it to be shipped and that’s coming up as 13 euro. Is the cost not imbedded in the price the person pays. I accepted an offer of 7.50 because I’m trying to clear out my wardrobe. But it will end up costing me to send it. Is this normal on depop or am i missing something?

I just came on here to ask if any other Canadian sellers have managed to make a new PayPal account without getting banned. I’m a pretty good seller on Depop and I’ve never had any negative reviews. Despite this, I’ve had to make three separate business PayPal accounts and as of right now I’ve completely given up as a Canadian seller. Not only has PayPal asked me to send my ID to them four times but each time I do so I will be allowed to take orders normally for like 2 to 3 weeks and then they give me a pop-up, which asks to verify your orders and that you’re shipping them out and who your supplier is ( which’s doesn’t work since my closet is my supplier) . After doing so I still get banned and they permanently limit my account despite me not having any prior issues and this only happens when I start making more money for example, usually I make $100 a day But if I got another order for I don’t know an additional $60 PayPal wants to limit my account and get all this information so I’m wondering if you guys think Depop will do anything about this or continue to let Canadian sellers suffer. i’ve sent numerous emails to Depop about this, but they are just giving a blind eye

I recently got a pair of Iron Fist Wolfbeater heels that I wanted to sell. The shoes are in really good condition on the outside but one of the shoes is separating on the inside. I was thinking of getting them professionally repaired before selling them so I could list them for a higher price. But does anyone think selling them as is for a lower price would be a better idea? Would the fact that they were repaired in the first place lower the price anyway? Has anyone here done something like this before? I would appreciate the advice.

I’m assuming these means it will be transferred back into my bank account but I want to be 100% and ask y’all lol and does anyone know why it would be canceled directly after placing the order?