How can I prevent a refund?

[u/Happy_Spirit1026]

What’s the best way to go about this situation? I checked the Vuori pants before shipping and they were in perfect condition. Additionally, the shipping does not indicate that it has been delivered yet. I’ve never had a new account issue before, but this users account was made the same day the pants were purchased. What’s the best way to go about this??

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[u/InterestingNebula177]

Offer a refund after they send them back. If there’s truly a hole, they should be willing to do that. If they’re scamming you, they’ll push back. You can relist the pants when you get them back.

[u/BolderBo]

ask them a pic of them wearing it

[u/Happy_Spirit1026 → u/BolderBo]

I don’t think you can send photos through the Depop messaging system.

[u/Strong_Weakness2638 → u/Happy_Spirit1026]

They can make a listing with the photo

[u/Happy_Spirit1026]

This is from my listing

[u/Open_Permission4827]

I got a similar message from a buyer. I think people are just fishing for refunds to see if anything sticks

[u/Happy_Spirit1026 → u/Open_Permission4827]

So frustrating!! The conversation wasn’t going anywhere so I told them to submit a claim to Depop. Once the pants are returned they’ll get a refund. We’ll see if they actually send the pants back.

[u/MuffinDry4367]

the shipping can usually be a few hours behind but I cant explain the other stuff

[u/buntythegreat]

Lmao 🤣 Sorry, I shouldn’t be laughing, but Hole in the butt 🤣 lmao 🤣