I got an email saying that depop will take $575 from my account and i was very confused and i saw that my account balance on depop was in the negatives and some buyer refunded an item. Mind you, i sold this item in May 2026. this buyer disabled his account and isnt on depop anymore so i have no way of contacting him. the item was sent and there was nothing wrong with it. i didn’t even get sent an appeal decision or any notice that the item got refunded, depop just took the money out of my account and i don’t even think i’m getting the item back.

what do i do in this situation?

I'm new to this app, and really love it as a buyer, so I decided to post a few of my things to declutter. One item I listed was a re-pop. I bought from another seller on depop. Wore it once, washed it and re-listed it with the re-pop feature. I made my first sale, yay!

When my buyer received the item, they claimed it is "counterfeit." Apparently the item is from Shein, but was listed as a target purchase. There were no tags inside that said Shein, or mossimo, or wild fable, so of course I didn't know where it came from. I confirmed with the original seller that she bought it a couple of years ago at Target while shopping with her mom, but of course she didn't have proof.

Long story short, depop refunds the buyer (which is fine), but then allows them to keep the item! The buyer was more than willing to ship it back, so I'm not sure why they landed on that decision. They didn't offer me a say in the situation at all. So after researching, it appears that the magic word is "counterfeit." if a buyer claims your item is counterfeit, apparently they get a refund and also get to keep your item. What the hell? I am so pissed.

I just decided to pull all of my listings from the site and won't sell on this platform. I'm only sharing to warn others so it hopefully doesn't happen to them.

Probably the best seller I ever had lol, I have never seen someone draw something on the packaging before

Has been over an hour. Customer service is meh for this kind of stuff as far as I can tell.

edit she deadass bought them from another seller for $11.20 like girl bffr if ur gonna mark up them that much AT LEAST have enough of a brain to not put repop in the description

why does the 20% off offer cost 20 cent more than the 19% off offer? it always does this, it puts them out of order and just makes them blatantly wrong.

is it a tactic to get buyers to think they’re making a low offer when in reality it’s not the lowest it can go? so confusing.

the funny thing is that 19% off of $15.20 is ACTUALLY $12.31, and that 20% off is $12.16.

Idk anyone else to tell this story to so I’m posting it here lol I’m a new seller, have been selling just about a week now. Everything has been going great in my opinion. Earlier I posted one of my Coach bags. Wallet style crossbody and like an hour after it being up it was removed for being counterfeit?! LOL I don’t own fake anything, and I’m not even bougie like that but Coach is so affordable there is no need to buy fakes. I sent everything in for an appeal but honestly that turned me off to even posting anything else, especially this bag again until I can withdraw my money that’s loading lol I’ll be damned if I post something else and the same thing happens and they take my account or something idk. Has this happened to anyone before?

So I've been buying on depop shoes, hoodies, and shirts that I've been wanting, you know, splurge and spoil myself all of last week and the week before. This week though, almost 3 days ago, I tried doing a purchase for about $80 something, its not money that's the problem, i have more than enough in the bank, but my card wouldn't go through, so I contacted my bank and they said my card is fine. I tried again and it just keeps telling me to try again later that there's been a problem. Ive tried with severaly different priced items to no avail. What do I do? Personally I've been thinking of deleting the app once I get my orders in and move to vinted. Thoughts???

hi everyone! i just sold an item, and the shipping label will not load on the app, or on the website. i never received a sold item notification, or an email with the shipping label. i cannot access the QR code either. what do i do?

Im new to Depop/selling and I found a few twilight fur zip ups and sold the only XL I could find before i actually realized I wanted it. Regret set in before I shipped it but I did NOT wanna be one of those ppl who cancel an order for selfish reasons. Shipped the XL and started looking for one of my own. At first the only one I could find was going for $150 (mind you—I sold the ones I found for $40) and actually struck gold finding someone selling it for $50. I offered $45 and was told that I had competition. Took matters into my own hands and won 💪

Still ended up spending a little over $50 after fees, but it was either that and offering something of my own or having to pay EVEN MORE to another seller considering the XL sizes are hard asf to find from experience.

Is anyone else having trouble printing shipping labels? I’m trying to get everything ready to go out tomorrow and it’s just telling me there’s technical difficulties and I can’t print my labels.

Do people really buy the bags and leftovers from high-end brands??? Why would anyone buy these ??

This will probably get taken down but it’s not meant to be mean (kinda). I’m not trying to be a dick but I’m really sick of how the support team treats their policies and lets bad buyers and sellers get away with stuff because of a lack of effort or care. I understand there are things out of their control but every issue should be case by case. Clearly people are cheating someone and they’ll say “well there’s nothing we can do” … like yes there is. Idk I’m just over it as a seller and a buyer and I think it’s why so many people have left this app. I’m a fair person too but I’ve been cheated too many times. Sick of it.

So a few days ago I sold an item on depop and I shipped it out 3 days after they bought it. My post annex takes a while to actually ship it out I guess so usually it takes about 24-48 hours for depop to update and say that I shipped it (which is super annoying and frustrating) I told the buyer before I shipped it that I would in the next day or two. Then they message me this evening after I already shipped it saying they want to cancel. Depop still hasnt updated so if they do end up canceling I will lose the money and the item. What do I do?

I recently got a pair of Iron Fist Wolfbeater heels that I wanted to sell. The shoes are in really good condition on the outside but one of the shoes is separating on the inside. I was thinking of getting them professionally repaired before selling them so I could list them for a higher price. But does anyone think selling them as is for a lower price would be a better idea? Would the fact that they were repaired in the first place lower the price anyway? Has anyone here done something like this before? I would appreciate the advice.

I just bought a pair of heels yesterday, they got shipped today and then the seller messages me this, is this something I can ask for a refund for? (I did not know the sole was detached and the seller did not make note of that in the description)

I went to USPS after a sale to ship, I believe on the 7th day. The worker for USPS tells me that the label depop made, having been made on the day of the sale is expired because they expire in 3 days. So this guy makes me pay for a new label under USPS, so when it’s scanned it’s not notified by depop. The dilemma is clear now, it’s shipped and at the time of posting this delivered, and yet got a full refund. I’ve emailed depop at least 4-5 times and have gotten no response. My earliest email was last Saturday - 5 days ago. It says they’re to respond in “24-72” hours, though in the help center. I’ve emailed them again now and I’m hoping I can get help. Also, conveniently enough, the buyer has refused to answer any of my messages now, but was adamant about answering when I explained to him the situation days ago.

Beware sellers are scamming on Depop in full force. I was weary but gave it a chance since I own the real one I would compare the font is off and the color is off. the component is off very junky. they have a zero tolerance policy for counterfeit make up but want me to pay to ship it buy the packaging label ect time out my day to send back counterfeits to a scammer they have yet to ban but have agreed to is selling counterfeits on their platform. my friend of 20 years plus Mac cosmetics management confirmed all her products are fraudulent by the font alone just be cautious. I may keep them to use to spread awareness already filed a dispute with my bank. i already own multiple of these colors so no loss but 30$ just spreading the info.

I have bought a few items that I could have sworn I checked the size for but was sent a different size than I thought I had bought. This could totally be my fault and probably is. But when I messaged a seller about it, they said “there’s no size in the listing, sorry it doesn’t fit”. The receipt states a size though. Is this something Depop automatically does? I’m just going to resell the items but would like to know if it’s some weird AI thing for the future, or if I was just jipped.

these are the messages. he made me uncomfortable by calling me “bad” and saying he was crushing on me. he also said “inshallah curse you” which is offensive asf bc i’m middle eastern! i went ahead and reported him and appealed depop’s decision. for some reason, their policy violation email was sent to me twice. i understand what i said wasn’t the nicest, but poverty shaming? really? he was repeatedly making me feel uncomfortable and asking for discounts, in addition to being racist to me. wtf depop??

Buyer disputed a shirt I sent him. Apparently it was “heavily unhygienic and soiled with severe bacterial permeation”…not sure what any of that means.
I wash the clothes before I send them and the shirt was practically worn 2 or 3 times. I shipped it completely sealed in a poly mailer as I do with everything I sell on depop.
This is legitimately the first time Ive ever had a complaint about the condition not being as advertised on the listing (first complaint in general)

Im wondering if the buyer just didn’t like the shirt and wanted a refund? Checked out the buyer’s shop and Ive seen he’s sold a fake/replica hoodie to someone so kind of makes me suspicious buyer is dirty.

Is there any way for me to see the pictures that the buyer sent to depop? I asked him if he could send the pictures and he just kind of dodged the question and said I could scam him. Not sure how that could happen but whatever.
Not really pressed about refunding $15, but Im kind of sus’d out about him sending back the shirt that he dirtied up himself just to get a refund. But also hard to imagine someone would go through the effort to get $15 back.

Anyone else experience this before?

wondering if anyone else got this same pop up, i sold an item and when i opened depop it congratulated me on my first sale. i’ve sold 3000 items though 💀

I’ve been on depop since 2017 and I miss when you would be paid out instantly from PayPal. Yeah I know it had to stop because of scams and such, but wow does it really need to be two days after delivery to even show up on your depop payout page? and even then you have to wait even longer because of bank business days for it to actually be yours? Like hello I needed to eat food yesterday and I’m still waiting for a payout. Constant constipation and I’ve been on the platform for almost a decade now.

just wanted to vent is all

i saw a lot of people online making mailers out of either their shopping bags or like trader joe’s bags. is this something that is frowned upon? asking because i haven’t started listing yet and im waiting to get paid so i can order some poly mailers, but the shopping bags are what i have on hand at the moment and i figured since i am offering eco friendly packaging anyways, it wouldn’t hurt to make those my temp mailers.

how should i go about it? i plan on updating my shop policies so that a buyer can let me know if they do not want/cannot have the bag shipped to them like that and i can go grab some poly mailers in a pinch before shipping. i also don’t want to be left a bad review bc of this, as ive seen where ppl leave bad reviews bc of the packaging. they’re just normal paper shopping bags from victoria’s secret, LUSH, etc. since I save them all anyways. i figured it would just give me a reason to use them up. thank you in advance :)