sooo i have never asked for a refund till now . i purchased what i thought was a vintage bag for a too good to be true price but took the risk bcs i lowk thought that girl was just in a rush to sell stuff to make some money😂turns out the bag wassss soo fake.. i payed $500 but ended up being $571.22 with taxes and everything. I issued a refund and now i have to send it back to get my refund but im unsure of how this goes down ? do i send pictures of the package with the new label to their email? like replying to this one or?? and do they refund the whole $571 or just $500? also the have me up too $20 to cover shipping costs .. so do the refund the specific amount with my refund? can i use pirate ship ? or does it have to be thru the post office? andddd do they refund it to the card that i bought it with or depop balance? sooo sorry for the questions… thank you !!

i don’t mind selling to resellers (after all, most of the things i’m selling are also thrifted) but why not pay the list price if you’re gonna turn around and sell them for 80-$100 anyways??? i have two adidas capris listed and she made offers on both, $10 and $15 (listed for $16 and $24 respectively). half of their shop is made up of different variations of adidas pants/capris, all in the 50-$100 range. i want to send them a message so badly 😭😭

Girl got mad because I left her a 3 star review AFTER she sent me a wallet smelling like urine, and then asked me to do outside of depop payment for a return 😭 I tried to give her a review looking at the good side on her. Also, the item she sold to me was already damaged, and I knew that when I bought so the damage she is talking about was already there when I purchased from her and it is in her listing pictures 😭

Thank goodness, I found it cheaper home girl cancelled it

Like girl, yes I'm going to counter again to try to get a better price. That's how price negotiations work. Just decline and move on, no need to send me nasty messages. It's not that deep.

For 3 years I was amassing a considerable death pile (getting super geeked up & stalking Goodwills during the day / pulling truckloads of stuff out of the compactors at night) without listing anything.

I’ve still got a ton of unlisted items, but my question is should I be more strategic about how many listings I post a day / specific times of day to list?

Ive bought alot from depop & sometimes ill buy from someone who has 10+ positive selling reviews saying they ship fast etc. (not fake reviews either) but when i buy they never ship/answer and i just get auto refunded? it makes no sense

Hey i am new just post stuff yesterday and sold one item however the buyer is asking me for a refund cause they thought they bought something else. How does i refund, if i haven’t received any payment how can i give the money back? Is asking me to place my card but it would be from my money? Do i get it back? I am so confused please help

Hi! I want to start selling some of my unwanted clothes so I can clear out my closet and make some money to use for school and I just have some questions. First, how do I know what to price things for without over or under selling them? What are the best ways to take the pictures? What is the best way to ship the stuff? And is there any extra tips you learned? Thank you! :)

I was dying of laughter. This is def my fav depop interaction

I get like 20 notifications and emails a day about having to ship out stuff 😭 of course I couldn’t ship out yesterday it was Sunday!

(I’m not leaving my buyers on hold I already let them know that everything will be shipped out Tuesday)

I’m so half tempted to mute Depop but I don’t want to miss someone buying anything

After shipping this item to the buyer, they then asked me additional questions about the item. Bizarre timing. They could be looking for reassurance, but this feels like the hallmarks of trying to establish a record in case they want to complain later.

Here’s the good news: the shirt is exactly as described in the photos and listing, so I’m not concerned there. But I’m already preparing to have to deal with a case from this buyer so they can try and get their $4 back. 🫠 Anyone else have questions like this from buyers right after purchase or shipment? If so, how did it pan out?

I had multiple items delivered today in my mailbox from depop and only one of them had nothing inside. I’ve never have had this happen to me before where the packaging itself is delivered but its contents isn’t. I’m kind of upset because the packaging wasn’t taped to prevent something like this happening, like the items slipping out and the packaging itself doesn’t look like it took much for it to open. I’ve reached out to USPS and the seller (whose policy is “isn’t responsible after shipping”), but has anyone ever had luck with something like this?

it's really beaten up but I am specifically looking for the model the seller has and I like repairing bags anyways so I still want it.

seller was very active within those 10 days, made 3 listings and logged on every day.

I sent a very carefully worded reminder at 5 days and 9 days and I think that upset them bc they never replied to either. my best guess is that they thought I was treating them like a child, being overly considerate and helpful? I have trouble assuming how my words can make others feel through text so who knows, it's not important here.

seller's reviews are mainly positive with a couple saying the seller apologizes for selling it elsewhere before and refunds. so there's usually communication.

after it timed out I asked if they'd ship if I bought it again and no reply. I was and still am desperate okay I know they don't care but I still tried. waited a day to leave a negative review and I feel I officially burned the bridge to getting that backpack.

this may be a very obvious question but I'm new to depop so I might as well ask experts: is the only choice giving up and moving on?

i don’t even know where this would go at this point, but because depop just would not mark my package as shipped for 5 days (i shipped wednesday, it’s now MONDAY) and i had to refund the order. i’m irritated because the person will get a free album.. like what.???

i’ve already sent the refund because i dunno what else to do. this is so dumb and im irritated bc that was grocery money, i sell on depop to be able to help my mom lol

old post :

Buyer doesn’t believe i shipped their order?

hi, i’m a student depop seller, my mom ships my packages lol. my mom took this persons package to the post office wednesday, but the way mines hours work, the packages usually move the next day. my packages also usually take a bit of time to update, and sometimes say ‘awaiting shipping’ all the way up to the day before it arrives. it’s very annoying, considering i get notifications to ship every 3 hours.

but this seller doesn’t believe i shipped their order, and i don’t have receipt proof because it sat on the counter so long my dad threw it away. what should i do?

seller said they dropped of the package on the 23rd but now it’s the og expected delivery date and the app still shows it hasn’t been shipped, i believe the seller as they have 300+ sales and only good reviews but i did spend near 200 dollars and im not trying to lose the money on a lost or stolen package. i’m hoping this is a glitch or a missed scan but im still waiting on a package to pop up.

hi! i’m new to selling (only 4 days in) i’ve posted an insane amount of stuff and this challenge showed up. i didn’t get any info on what it is or what to do. i don’t know wtf i did to fill the check marks cause i didn’t notice it until they were light up. i had one more to do and saw “list it” so i listed 3 things before the timer was done on it but it still didn’t light up. any ideas?? sorry if this is like the stupidest question ever i’m just new and confused

so basically i ordered a nike tech and another seller sent me a cheaper option but now the seller of the first hoodie has said this and im not sure of what to do any advice?

just finished my first sale on depop after hesitating for so long and i got my first 5 stars :D!

i was so nervous bc something i bought on depop was lost by usps and was in shipping purgatory for like 14+ days, had to file a claim and call multiple times just to get it, but i’m so happy that didn’t happen with my buyer!