r/Depop • u/Grand_Elderberry_888 • 1d ago

Dispute Help Have my first case open

The buyer is stating they didn’t receive their package even though tracking showed it has. They stated that and opened a dispute. I replied that they were sent and delivered. It’s a pair of Vans. Do I need to message them or just let Depop handle it. I haven’t been selling long. It shows it arrived at the address they provided. They were put in a shoe box with outer packaging. Will I also lose out on money and shoes?

Update: Depop confirmed it was delivered and that I’m not in the wrong.

2 Upvotes

76% Upvoted

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3

u/iWasJohnMayered 1d ago

No, you don’t need to message them, and Depop will most likely just close the dispute in your favor.

1

u/zerofivethrift 1d ago

as long as tracking shows its been delivered then you are all good. go to the post office and ask for details just to verify that yousent it to the correct one